Originally Posted by Vasnyc
I live in Brooklyn NY. We have the worst service center ever. My jeep has condensation in the headlights(had it since the first week). It's much worse than the "allowed" condensation. I brought the car to the dealer 3 times. They didn't even bother looking at the problem. They just kept giving me the run around. Still no fix by the way. i try to fix any problem myself. Going to them is the last option.
Then you need to find a dealer with a better service department.
The TSB that addresses the headlight condensation problem has pictures for the dealer to look at to determine if the condensation is bad enough to warrant replacement under the TSB. I don't know how much more of a no-brainer FCA can make it for them. If they can't interpret a freakin' picture then they should be stripped of their FCA dealership and let them become an independent used clunker dealership.