Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #13  
Old 03-07-2011, 04:39 PM
Dan JGC's Avatar
Premium Member
 
Join Date: Dec 2010
Posts: 1,477
Thanks: 0
Thanked 26 Times in 24 Posts
Rep Power: 3221
Dan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond repute
Re: 2011 Jeep FIre ONE MONTH OLD !

If no one was hurt....have them give you a new vehicle WITH an added lifetime warranty (or max warranty whatever it is called) for free...and maybe an employee pricing code or too (send one to me...but hurry mine is on a railcar now! just kidding) and call it a day. These things happen. No doubt they will agree, you sign (which will include waiver and confidentiality), and you're better off. I'd take a bunch off photos/videos BUT wouldn't go around posting it on the Internet (that will create bad blood). They aren't gonna give you money...and if you take that position they may dig in their heels. Good luck.
__________________

__________________
2014 Jeep Grand Cherokee Summit 4x4 V8 in Bright White Clear Coat exterior with Grand Canyon Jeep Brown interior. Ordered 2/27, Built (I) 3/21 and picked up 4/5.
Reply With Quote
  #14  
Old 03-07-2011, 04:58 PM
kaflyboy's Avatar
Premium Member
 
Join Date: Feb 2011
Location: Cornelius, NC
Posts: 446
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1622
kaflyboy is on a distinguished road
Re: 2011 Jeep FIre ONE MONTH OLD !

I usually go on the offensive in these cases indicating the "worst thing" that could have happened if you would not have taken the proper steps to correct the situation. their liability could have been huge... i would suggest, at min, they provide you with a rental jeep (or whatever they call it) until your's is fixed... i doubt they will give you a total new one.
__________________

__________________
Mineral Grey Summit with Saddle
Date ordered: 02/01/2011
Arrived in Garage 04/11/2011
Current status: Delivered
Reply With Quote
  #15  
Old 03-07-2011, 05:55 PM
Dan JGC's Avatar
Premium Member
 
Join Date: Dec 2010
Posts: 1,477
Thanks: 0
Thanked 26 Times in 24 Posts
Rep Power: 3221
Dan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond repute
Re: 2011 Jeep FIre ONE MONTH OLD !

Diminished value. I wouldn't want nor would I expect such a new vehicle to have a fire and smoke damage. Get a new one.
__________________
2014 Jeep Grand Cherokee Summit 4x4 V8 in Bright White Clear Coat exterior with Grand Canyon Jeep Brown interior. Ordered 2/27, Built (I) 3/21 and picked up 4/5.
Reply With Quote
  #16  
Old 03-07-2011, 05:57 PM
Dan JGC's Avatar
Premium Member
 
Join Date: Dec 2010
Posts: 1,477
Thanks: 0
Thanked 26 Times in 24 Posts
Rep Power: 3221
Dan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond repute
Re: 2011 Jeep FIre ONE MONTH OLD !

Nor would I feel safe in THAT vehicle. Get a new one.
__________________
2014 Jeep Grand Cherokee Summit 4x4 V8 in Bright White Clear Coat exterior with Grand Canyon Jeep Brown interior. Ordered 2/27, Built (I) 3/21 and picked up 4/5.
Reply With Quote
  #17  
Old 03-07-2011, 06:01 PM
Member
 
Join Date: Jun 2010
Posts: 74
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1496
kgrencer is on a distinguished road
Re: 2011 Jeep FIre ONE MONTH OLD !

Do not discuss this further on this forum!!
__________________
Reply With Quote
  #18  
Old 03-07-2011, 06:03 PM
2011RitterGC's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jan 2011
Location: WNC
Posts: 381
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1590
2011RitterGC is on a distinguished road
Re: 2011 Jeep FIre ONE MONTH OLD !

So much for fuses.

I hope Chrysler will take care of you. The last thing they need is a "Toyota" recall.
__________________
2011 Blackberry Pearl/Frost Overland 5.7L 730N 4x4
[SIGPIC][/SIGPIC]
Reply With Quote
  #19  
Old 03-07-2011, 07:12 PM
Dan JGC's Avatar
Premium Member
 
Join Date: Dec 2010
Posts: 1,477
Thanks: 0
Thanked 26 Times in 24 Posts
Rep Power: 3221
Dan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond reputeDan JGC has a reputation beyond repute
Re: 2011 Jeep FIre ONE MONTH OLD !

I would just say...don't disparage Jeep on the Internet as a sign of goodwill.

Again...just get a new one...possibly with extra warranty...and move on. The "potential liability" is a non-issue.
__________________
2014 Jeep Grand Cherokee Summit 4x4 V8 in Bright White Clear Coat exterior with Grand Canyon Jeep Brown interior. Ordered 2/27, Built (I) 3/21 and picked up 4/5.
Reply With Quote
  #20  
Old 03-07-2011, 07:23 PM
Senior Member
 
Join Date: Oct 2010
Posts: 1,169
Thanks: 1
Thanked 11 Times in 11 Posts
Rep Power: 2504
jeep2011 has a reputation beyond reputejeep2011 has a reputation beyond reputejeep2011 has a reputation beyond repute
Re: 2011 Jeep FIre ONE MONTH OLD !

Why would posting pictures or what happened cause a problem with service? It was faulty and should be fixed under warranty.
__________________
Reply With Quote
  #21  
Old 03-07-2011, 07:28 PM
JTS97Z28's Avatar
Premium Member
My Jeep: 2012 3.6L WK2
 
Join Date: Jan 2011
Location: Plainfield, IL
Posts: 1,431
Thanks: 0
Thanked 29 Times in 19 Posts
Rep Power: 25005
JTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond repute
Send a message via AIM to JTS97Z28
Re: 2011 Jeep FIre ONE MONTH OLD !

Ouch! Wellp here comes the first serious recall for the 2011 Grand Cherokee. Hopefully its not a matter of time before one goes up in flames with a family inside of it. Very very weird that a fire started near the visor when the window was operated (or the sunroof whichever you said was causing it).

James
__________________
Reply With Quote
  #22  
Old 03-07-2011, 07:35 PM
Long Live the Graphite Ghost

 
Join Date: May 2009
Posts: 13,315
Thanks: 43
Thanked 126 Times in 108 Posts
Rep Power: 542377
robpp has disabled reputation
Re: 2011 Jeep FIre ONE MONTH OLD !

the visor lamps are part of that IOD where they HAVE POWER even when the vehicle is OFF. as do the overhead lights , etc.

thats my bet; IOD circiut went nuts for some reason.







OP good luck. hope it all works out in yur favor. Be STRONG on the SMELL causing Diminished Value.
__________________
Reply With Quote
  #23  
Old 03-07-2011, 08:22 PM
Hollywood's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Dec 2010
Location: CT
Posts: 673
Thanks: 0
Thanked 5 Times in 3 Posts
Rep Power: 2005
Hollywood has a reputation beyond reputeHollywood has a reputation beyond reputeHollywood has a reputation beyond reputeHollywood has a reputation beyond reputeHollywood has a reputation beyond reputeHollywood has a reputation beyond repute
Re: 2011 Jeep FIre ONE MONTH OLD !

All I gotta say, is if this were my brand new Overland with 1500 miles on it that burned, it'd be sitting back on the dealers lot with a letter from my attorney taped to the dash.

Don't accept the car back..............PERIOD!!!
__________________
[SIGPIC][/SIGPIC]

2011 WK2 Grand Cherokee Overland 4x4 Edition 5.7L V8
Mineral Grey / Light-Dark Frost Beige Interior
Every option available except Rear Entertainment, (No kids - Panoroof Instead!) ;)

"OVERLAND"; The American Range Rover!,
and a 1998 Grand Cherokee Limited with 210K that's still goin' Strong!!
:thumbsup:
Reply With Quote
  #24  
Old 03-07-2011, 08:36 PM
Technosavant's Avatar
Premium Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jul 2010
Location: STL, MO area
Posts: 1,282
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 2716
Technosavant has a reputation beyond reputeTechnosavant has a reputation beyond reputeTechnosavant has a reputation beyond repute
Re: 2011 Jeep FIre ONE MONTH OLD !

Quote:
Originally Posted by JTS97Z28 View Post
Ouch! Wellp here comes the first serious recall for the 2011 Grand Cherokee. Hopefully its not a matter of time before one goes up in flames with a family inside of it.
You'd have to be a special kind of stupid to pay zero attention to the beginnings of such a thing with your family in the car, then to do nothing about it until the flames are well on their way to consuming the vehicle.

If it's a systematic problem, I am certain there will be a recall, but the drama is a bit premature.

IMO, I think the OP would not be out of line to ask for a replacement vehicle, maybe even with an extended warranty. However, I STRONGLY recommend to not mention the words "lawyer" or "lawsuit" unless and until Jeep begins being obstinate. That kind of thing will clam them up in nothing flat- they won't negotiate with somebody who is likely to use it in court against them. Start out friendly and in good faith. If they don't reciprocate, there will be plenty of time to play hardball.
__________________

__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2011 Grand Cherokee on fire blackjeep08 Grand Cherokee - WK2 - 33 03-07-2011 02:14 PM
1993-2004 Jeep Grand Cherokee Possible Fire Risk tman4024 Technical Service Bulletins and Recalls 3 11-12-2010 07:44 AM
2011 Overland ORII @ 1 month TheNotoriousROB Grand Cherokee - WK2 - 28 11-07-2010 11:49 AM
4 Month without my JEEP - Help Patman Troubleshooting/Problems 7 02-02-2010 11:58 PM
JEEP Caught FIRE 06SRT8300C Grand Cherokee - WK 35 09-25-2009 10:56 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 12:53 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community