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Old 03-10-2014, 04:03 AM
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2012 grand cherokee 4x4 service question

So my girlfriend has a 2012 jeep grand cherokee laredo 4x4 and it just hit 20k miles and the service light is on. In addition to an oil change the dealer wants to do tire balance and rotation for $80, an alignment for $130 and what they call a 4x4 service for $350. I don't know anything about what a newer model grand cherokee needs as far as maintenance goes so can someone please tell me if this sounds legitimate or is the dealer just trying to gouge her. The only information I could find online says that a transfer-case fluid inspection should be done at 30k miles not 20k miles and her driving usage would be classified as service interval "B" for severe duty due to dusty so-cal weather, stop and go traffic and frequent trips under 10 miles. Can someone please clarify this? Thank you in advance for you time!
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Old 03-10-2014, 04:13 AM
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I hope you get some feedback because I am at 19249 Mi lol.. But I did just get a oil change and she passed everything with flying colors so far..
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Old 03-10-2014, 01:37 PM
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Re: 2012 grand cherokee 4x4 service question

Quote:
Originally Posted by hellbender75 View Post
So my girlfriend has a 2012 jeep grand cherokee laredo 4x4 and it just hit 20k miles and the service light is on. In addition to an oil change the dealer wants to do tire balance and rotation for $80, an alignment for $130 and what they call a 4x4 service for $350. I don't know anything about what a newer model grand cherokee needs as far as maintenance goes so can someone please tell me if this sounds legitimate or is the dealer just trying to gouge her. The only information I could find online says that a transfer-case fluid inspection should be done at 30k miles not 20k miles and her driving usage would be classified as service interval "B" for severe duty due to dusty so-cal weather, stop and go traffic and frequent trips under 10 miles. Can someone please clarify this? Thank you in advance for you time!
I would first ask the dealer what their "4x4" service includes...

at 20k it shouldn't need anything but oil changed, air filter changed, fluids topped off.

I would only get the tires balanced and aligned if she is getting vibrations during normal driving at speed, uneven wear on the tires and the steering wheel isn't straight when the car is going straight.
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Old 03-10-2014, 06:21 PM
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Re: 2012 grand cherokee 4x4 service question

Thanks for the replies people, I appreciate it. We were going to take her jeep into the valencia, ca dealer. When I looked up the service maintenance recommendations, and thanks to you're answers on here and asked why they wanted to charge her for an alignment and a 4x4 service when it wasn't in the service manuals (they wanted to change the fluids in both axles and the transfer case) and I told them the fluids should only be inspected at this point the service rep steve actually got rude with me , interrupted me and tried to talk over me and when I told him he was wrong he actually hung up on me haha. At this point we are getting her tires rotated and an oil change done at a local bridgestone auto-repair shop and I'm changing the air cleaner for her. Thanks again for everyone's replies and help!
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