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Old 12-17-2012, 08:16 PM
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2013 Altitude w/ 3.6L Front End Noise/Vibration

Hi All,

I've searched this forum and others and while I've seen reports of shudders, shakes, vibrations, noises, etc. I haven't seen anyone else report what I'm hearing/feeling.

I picked up a 2013 Altitude with the 3.6L and QT1 the day before Thanksgiving. For the first 1000 miles or so it drove great and I had no issues whatsoever. Since then, I've been plagued by an issue though.

When I'm stopped at a light or stop sign or something and occasionally when I'm in reverse a noise and vibration seems to come from the front end. It varies in intensity, ranging from barely noticeable to very noticeable. The problem is also exacerbated the more I drive in one trip. So if I just drive to the grocery store real quick it may or may not happen, but if I drive 250 miles on the highway without stopping it'll definitely do it. I would describe the noise as a sort of groan, and the vibration can be felt most in the steering wheel and brake pedal but occasionally the whole dash will rattle a bit.

I've had it in to my local dealer three times now, twice for overnight stays, and they had a Chrysler factory technician look at it and they've decided that it's normal. They have trouble duplicating the issue because they never drive much further than around the block, and I can't exactly ask one of them to hop in and drive a couple hundred miles with me to hear/feel the worst of it. When they do get it to do it though they claim that it's completely normal for 2013's with the new electronic steering pump and that the noise/vibration is just the pump kicking on.

There is no way that I will ever believe that this is normal. I don't doubt that A/C compressors or steering pumps might make a bit of noise when they come on, but I have never in my life heard of a steering pump so robust that it vibrates the entire front end of a vehicle and makes that much noise.

Since I didn't get anywhere with the dealer here I've decided to pursue the matter with the dealer I bought it from back in North Carolina (I'm in Florida) and have an appointment there this Friday. In the meantime I thought I'd ask here and see if anyone might be able to offer some insight.
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Old 12-17-2012, 08:57 PM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

My 13 Laredo does the same exact thing. The same as yours, only does it after driving awhile.I have a 35 mile drive to and from work. I feel in a little in the morning when I get to the town I work in. Then when I get to my town, there's a stop to turn on the highway to go into town and it does it. Everyday I stop, to turn right. When I hit the gas I hear it. Only last about a second. But I do feel it in the wheel, my foot pedal and my left foot on the floor. If you find anything out please post, thanks
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Old 12-19-2012, 08:29 AM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

I'll definitely update if I get anywhere on Friday. I'm pretty much planning to drop it off and tell them I won't be picking it up until it gets fixed. I'm coming up on 4000 miles now and it's quite a bit more frequent, lasts longer, and is louder/stronger than when it first started so I definitely don't think it's normal steering pump operation.
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Old 02-10-2013, 04:44 PM
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Hi guys, can you please update about this issue? Im having the same problem with 2012 V6.
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Old 02-10-2013, 04:52 PM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

Mine is at the shop now for a check engine light from a faulty sensor. I told them about the vibration and took a tech with me and he heard and felt the vibration. He was thinking a speed sensor. But I won't find out till Monday. I'll let ya know if he figures it out
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Old 02-10-2013, 08:56 PM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

After six trips to the dealership I'm now dealing with a lemon law attorney and the GM of the dealership.

After initially being told they couldn't replicate it, then they admitted that they could hear/feel it but that it was normal operation. They even got a Chrysler factory tech to look and confirm that it was normal.

Over the past few months it's worsened quite a bit to where it does it much more frequently and now makes the whole car shudder at it's worst. I brought it to the dealer on Tuesday and my service adviser was able to replicate and agrees with me that it isn't normal, but when he took it back to the techs they told him that since it doesn't do it long enough for them to even pop the hood they can't trace it to the source and can't fix it. When I picked it up I was told that I'll "just have to drive it until a check engine or brake light comes on or until it breaks down." That's probably the most ridiculous thing I've ever heard.

I'd opened a case with Chrysler customer assistance back in December and they finally referred me to their buyback program for problem vehicles. I spoke with them, however, and they refuse to buy it back because they claim there haven't been enough repair attempts. There have been zero repair attempts because they can't even begin to figure out the cause. So I went to plead with the GM of the dealership to do something about it because I'd really prefer not to involve lawyers and go through the lemon law process unless I absolutely need to. I should hear back from him tomorrow.

If I can't get them to attempt a repair I'm going to trade it in on a Challenger R/T tomorrow night and let the Jeep be the dealership's problem.
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Old 02-11-2013, 05:59 AM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

I've got a MY2013 Altitude, here in Australia they call it a Jet edition. I have the same front vibration and rumble issue, it lasts 1-3 seconds when the A/C is on. Only occurs when the engine is hot and after driving for a while with the A/C on. With short trips it does not occur. This rumble can come on during parking manoeuvre when the engine is hot and the A/C is on. I've seen members talk about the same issue on forums about the A/C compressor causing this issue. I'm taking into the dealer for them to fix it and will let you know what they will do to fix it and the outcome.
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Old 02-12-2013, 07:14 AM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

Got my jeep back last night and they found a heat shield loose. The vibration is gone now. I don't understand how a heat shield would make the steering wheel,gas pedal and floor board vibrate so bad and sound like a grinding in the truck. But it don't do it now. The tech was surprised to. He even heard it when we drove it when I dropped it off and said oooh that ain't right. But glad it was something simple.
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Old 02-12-2013, 08:07 AM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

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Originally Posted by thilliard View Post
Got my jeep back last night and they found a heat shield loose. The vibration is gone now. I don't understand how a heat shield would make the steering wheel,gas pedal and floor board vibrate so bad and sound like a grinding in the truck. But it don't do it now. The tech was surprised to. He even heard it when we drove it when I dropped it off and said oooh that ain't right. But glad it was something simple.
Good to hear you got it fixed and it was a simple fix too
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Old 02-14-2013, 02:59 PM
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I have a noise in my front end. However, I don't have a vibration. I have a knocking sound coming from front passenger side when I go over uneven surfaces and at lower speeds. The dealer has replaced upper control arm, sway bar, axle shaft, hub bearing, strut, strut mount, spring, and now I am waiting for a lower control arm to come in so they can replace it. I am beyond frustrated but don't know what else to do.
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Old 02-20-2013, 11:26 PM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

Eskimo, did they figure out if it was the ac compressor? I think i have this issue as well. The vibration (that can be felt in the steering wheel and brake pedal when its bad) only happens when the a/c is on. Thanks.
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Old 02-20-2013, 11:55 PM
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Re: 2013 Altitude w/ 3.6L Front End Noise/Vibration

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Originally Posted by Vince_K View Post
Eskimo, did they figure out if it was the ac compressor? I think i have this issue as well. The vibration (that can be felt in the steering wheel and brake pedal when its bad) only happens when the a/c is on. Thanks.
my dealer said it was normal fan noise, but that clown doesnt know what hes talking about

others on the forum had the ac compressor replaced and it fixed the issue

there are quite a number of us with this issue
i will take it to another dealer when i get the chance

cheers
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