Originally Posted by blkvette94
If they were going for a standard "room Temp" I can buy that as justification and "new way of operating".
Now if Jeep can only ensure all the dealerships and sales force gets a "white paper" on the "new thought process" by that I mean everything that specifically doesn't work like 90% of the rest of the cars luxury cars on the road.
Actually, this is the part that is really frustrating. The fact is that the dealers have all of this information. Before the vehicles were even built, the operations data is given to them. Problem is they don't read it and or don't care, and thus the creation of forums for this discussion.
I have personally seen a dealer say "I don't have any information on that" when a 15 second look in their service info would have given them the answer. I know just a little more about UConnect that the average dealer could easily know if they looked at all of the information provided. I believe SnoFire printed my instructions for the updates and handed it to someone (or maybe it was Bill_de) but the fact is it is right there at their finger tips.
Lots of times I know a few weeks in advance that something is going on but only because it is already being talked about at the dealer level for problem cases, just the STAR Case has not been officially posted yet. I try to let you guys know when it is supposed to come but by then the dealers are probably getting notice too.
It isn't just Chrysler either. For my Mercedes, I needed to explain to them about the COMAND update issues and show them where the problems were just so they could do the update under warranty. Not just radio stuff either, BIG discussions with Euro manufacturers and Tail Lamp out monitoring for LED Trailers!! They just couldn't see how this was just a programming thing no different than changing the tail lamps on the vehicle to LED.
In the end, it is their day jobs and they simply are not as passionate about it as some of us. I need to read a lot on a regular basis to keep up with the regular stuff that is happening. Not to mentioning the dark alley meetings and late night phone calls to see what the next fix is! I know a few really good guys in the dealerships but they are FEW and they can't keep up with it either.
As I always say, "not making excuses for anyone"... just the way the world turns it seems.