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2014 AC not working with Remote Start

101K views 540 replies 123 participants last post by  theblet 
#1 ·
Hi, I have seen couple of posts with issues with AC not working with the remote start, but I could not see any solutions yet. has anybody has this issue fixed? Im having the same problem on my 2014 summit. Thank you.
 
#236 ·
Wiilix, my jeep is in the shop hopefully getting the passive entry module fixed. Should I even have them look at the remote start ac or wait until the firmware update comes out? My hvac doesn't turn on at all with the remote start. Tganks
 
#237 ·
Wiilix, my jeep is in the shop hopefully getting the passive entry module fixed. Should I even have them look at the remote start ac or wait until the firmware update comes out? My hvac doesn't turn on at all with the remote start. Thanks /QUOTE]
 
#239 ·
I have confirmed - after 3 weeks of testing - that - my Summit turns the AC on - with settings from last start/run -- and -- when opening the driver door (and only the driver door) - the unit shutdown down. I have entered the passenger door and the car is cooling.
When entering the driver door - I depress brake -- hit the start button - AC is off and remains off - until I hit the auto AC button. These are my findings -- and - Im wondering if this is 'normal'... Thanks.
 
#240 ·
I have confirmed - after 3 weeks of testing - that - my Summit turns the AC on - with settings from last start/run -- and -- when opening the driver door (and only the driver door) - the unit shutdown down. I have entered the passenger door and the car is cooling.
When entering the driver door - I depress brake -- hit the start button - AC is off and remains off - until I hit the auto AC button. These are my findings -- and - Im wondering if this is 'normal'... Thanks.
Not exactly. The vehicle on start (push button) from a remote start should return to the last setting.
 
#242 ·
It was talked about that there may be an update for this in July. As stated before, I don't have confirmation on this yet. There are a number of module updates on the way and "I Believe" that the equipment has arrived at dealers.... There will be more info on this later this week.
 
#249 ·
Just picked up my 2014 GC limited and same issue. Using remote start no ac no fan nothing. Climate says its off. Brought it up to service writer and he sat in GC with window down. Shut off, restarted with FOB and ac was blowing slow fan but cold. We drove down the street and parked at store, tried remote start and again we had no ac or fan on. Climate control was off when we entered ours. Hope the come up with a fix. Even girl worked service counter said her 14 does it also.
 
#251 ·
Just to make sure that you are having an issue, because the way you are describing it, it sounds like it works fine.

Remote start your vehicle with the drivers side window down (when hot outside). A/C should blow pretty good and cold before you touch the handle. It goes to low on entry then should recall your last settings. If it does these things in this order, your system is functioning correctly.

The people with the problems their A/C either does not run at all on remote start or does not return to the last setting when the start button is pushed. Many people think it is broken because it is not running on high during entry but it isn't supposed to.
 
#250 ·
It just makes you wonder sometimes what the jeep engineers were thinking when they wrote the logic for these remote start programs. If they wanted to experiment with these stuff, they should have given customers the option to use their so called new programs or go back to old school start whatever was on when the car was last shut off.

Just my 2 cents. I have a 2012 and it's just sad to see it's still an issue with the 14s.
 
#252 ·
When I start the GC with remote start, I get nothing. When I get into it the inside is 120*. That's not working right It should be cold in there as I run my ac at coldest setting with fan usually on 6 or 7. I don't care if fan slows down when I open door or if it shuts off as I open door. But, when I get in and interior is still hot, it's not working right...
 
#253 ·
You are completely correct. Yours is one off the ones that is not working at all correct. As there seems to be a lot of dealers in denial on how this works I will post a video. It won't be until late in the week I am at another Chrysler dealer though.

I will try to get it posted here as soon as possible so all off you with this issue have a reference on how a properly operational system works and easy steps to show how it works while sitting in the vehicle (key fob on the roof is how I did my testing and verified with a remote test and passenger entry)

Also you are correct, there is no excuse for this silliness... especially from the dealer who knows full well this is not how remote start works!
 
#254 ·
Tried this today for the first time. I remote starter the car, I put my kid in the car seat when I got to the car and it was on Auto. Got in the car and shut the door and it still was on Auto. Pressed brake and "started" car officially and it was still in Auto. I have the latest Uconnect.
 
#256 ·
Tested mine today with the window down, and the results seem different than what even you guys are seeing. (full disclosure, I didn't read the whole thread).

  • Test 1
    • Engine started via dash button, Fan on 7, temp on LO
    • Turned engine off and exited
    • start via fob, climate icon looked like it showed the vent configuration setting, but now that I think about it, it could have been a 7. Main climate display showed "Auto" in the fan speed area. Good volume of cold air flowing.
    • Grasped door handle and entered, fan turned off
    • Depressed brake and started via dash button. Climate remained off until i either pressed "On" on the display, pressed the auto button, or turned the fan dial.
  • Test 2
    • Engine started via dash button, Fan on Auto, temp on LO
    • Turned engine off and exited
    • start via fob, climate icon showed "Off". Main climate display showed "Auto" in the fan speed area. Good volume of cold air flowing.
    • Grasped door handle and entered, fan turned off
    • Depressed brake and started via dash button. Climate remained off until i either pressed "On" on the display, pressed the auto button, or turned the fan dial.
 
#261 ·
Just tried my ac with the remote start and it works fine now also. It did not work after I loaded 13.19.0 two weeks ago because that was one of the first things I tried. So they must definitely be messing with this over the air somehow. Not sure when they did the fix but it wasn't working about 5 days ago which was the last time I tried it.
 
#269 · (Edited)
Just tried my ac with the remote start and it works fine now also. It did not work after I loaded 13.19.0 two weeks ago because that was one of the first things I tried. So they must definitely be messing with this over the air somehow. Not sure when they did the fix but it wasn't working about 5 days ago which was the last time I tried it.
Ok put me back on the list of ac not working with remote start. I tried it again today and back to the same thing. So last night I verified it twice that it was working. My issue is that if it is on auto and set at 70 and its 93 outside and probably triple digit on the inside that upon remote start the climate control does nothing stays off. Upon opening the door it kicks on at 70 and starts working. So that does nothing to cool off a hot car, why even remote start it. Last night when I tried it (twice) air started blowing at start up and kept blowing when I opened the door. now back to nothing completely bizarre.
 
#263 ·
glad you guys have the problem fixed -- I was out all day with the car - after seeing this post re: over the air update - I just tested my remote start/AC -- still not working for me.

AC does go on - car set temp to 72 (was on 64 when I left the car) - and when I opened the door - it shut down.

Hopefully I get an OTA update also - though - I don't have a problem with how my system is functioning...

As for my ongoing minor issues - last U connect update really cleared everything up. Very happy with the car during its first 600 miles...
 
#265 ·
glad you guys have the problem fixed -- I was out all day with the car - after seeing this post re: over the air update - I just tested my remote start/AC -- still not working for me.

AC does go on - car set temp to 72 (was on 64 when I left the car) - and when I opened the door - it shut down.
According to Willx, that is how it is supposed to work.

The people with the problems their A/C either does not run at all on remote start or does not return to the last setting when the start button is pushed. Many people think it is broken because it is not running on high during entry but it isn't supposed to.
 
#264 · (Edited)
Mine still is working the same as it was when I picked it up! After remote starting I open the drivers door and every thing shuts down and I have to set everthing back on again!! Seats AC etc; I made the mistake of telling Chrysler about it and this stupid nut Jeff told me it wasn't covered because that's the way it is suppose to work. I replied (did''t get an answer) I told him I just traded a 2010 with remote start and that worked fine. My daughter has a 2010 SRT 8 & my son -inlaw has a 2013 SRT and it works the way it should. I hope mine gets fixed soon i am getting Mad now :mad: ! :slapfight:
 
#266 ·
I found this in the owners manual:

When remote start is activated, the heated steering
wheel, and driver heated seat features will automatically
turn on in cold weather. In warm weather, the driver
vented seat feature will automatically turn on when the
remote start is activated. These features will stay on
through the duration of remote start or until the ignition
switch is turned to the ON/RUN position.
It doesn't mention HVAC. It does seem to indicate the heated/ventilated seats should remain in operation until the start button is pressed.
 
#268 ·
New 2014 JGC summit owner looking for some answers and willing to go the mile for a class action suit if they can't fix this!
I have been to dealer and have a star case. Will get number.
Have been intouch with Uconnect have case number 23652862. But after an extended adult conversation it seems as though they are of no help and they will rely on the escalated star case number through my dealer.

I have had my center uconnect module replaced and the latest 4 gig update (will get the number and post Monday)

The dealer has my vehicle until they can fix the problems. I figure working within the lemon laws of Florida and filing a NHTSA ODI case are the only way to force them to acknowledge they sent out cars with faulty and dangerous programming. I say dangerous because this also affects my collision avoidance and braking systems! Not just my AC.

I have read through this and I can confirm that in 93 degree temps my ac didn't cool my car in remote start with it set in auto. Whether it is on in low I can't confirm. I can confirm when shut off vehicle it is in auto at 74, I start in remote after an hour or so, enter car through the drivers door and it is not cool, the seats seem to be blowing on low but I don't feel like the main ac was on (compared to my other vehicle with this feature). I can also confirm that after starting the vehicle the AC control (and light) are still off. I must push the auto button to get it to turn on, then it works as one would think it should in auto.

Does anyone know for sure that the 2012 service bulletin 24-002-12 flashing the auto temp control module will resolve this issue.?

Issues to date:
--Nav/radio randomly reboots (both while driving and while parked) very distracting and a safety issue to have your car “control–alt-delete” while driving along at 70 in traffic
--Nav has completely lost me and put me in the middle of the harbor (have pic). NO this wasn’t as if I was driving on a shoreline road. The pic shows me in the middle of the bay.
--Randomly the check marks disappear. Randomly they reappear. You can watch this happen.
--AC doesn't come on when vehicle is remotely started.
--Radio settings don't change for occupant one or two-- then again sometimes it changes just cause!
--Xm service sometimes takes 30 seconds or more to load.. Even when sitting in a walmart parking lot. Whiles it's loading the reverse camera doesn't activate.
--The collision warning and adaptive cruise randomly say they are active or inactive.. Sometimes they don't do anything.
-- Gotten two vehicle needs service 911 messages first for update second for phone (have pic of phone message)
 
#272 ·
New 2014 JGC summit owner looking for some answers and willing to go the mile for a class action suit if they can't fix this!
I have been to dealer and have a star case. Will get number.
Have been intouch with Uconnect have case number 23652862. But after an extended adult conversation it seems as though they are of no help and they will rely on the escalated star case number through my dealer.
blkvette94,

PM Sent.
 
#270 ·
No offense to anyone reading this but if anyone actually believes Chrysler and that the remote ac function is supposed to do this they need their head examined. Denial is a bad thing.

Sent from my SCH-I605 using Tapatalk 2
 
#271 ·
No offense to anyone reading this but if anyone actually believes Chrysler and that the remote ac function is supposed to do this they need their head examined. Denial is a bad thing.

Sent from my SCH-I605 using Tapatalk 2
No I don't think it works for lots of people and for some people it works worse than others.... But maybe I will be really nice and give you all a hint on why it works sometimes and not others. I thought after explaining the start sequence someone would have got it but.... Here we go.

First part of the remote start is to analyze the outside temperature (not the inside). In theory this works great but in real life if your ambient air sensor on your vehicle doesn't work properly..... HINT! (identified problem and Star Case) then how do you think the remote AC will work :( .

I have been trying to explain in moderately clear terms that there are 2 remote start problems. One the auto does not turn on or back to the last user setting, which I have not had time to post a video showing one that does but trust me they do when they work. The other is the remote start not starting the appropriate cooling etc and this is related to the temperature sensor not working as you are all correct that it should.

I will certainly let you guy know when I see a fix but right now all I know is the fix is coming and yes it is two different fixes for those people who have both symptoms.
 
#277 ·
Not trying to self promote but here is the video I said I would post on remote start A/C operation.


Link: http://www.jeepgarage.org/f107/willx-report-a-c-on-remote-start-video-62893.html#post859146

Now that makes sense when it works as advertised. What is the reason for the initial 72 degree setting? Is that the "based off external temps" (I think I saw 66 degrees) part of the equation? If true I assume they did this due to complaints of some kind? I say that because most all others go back to last setting as a start point.

Mine doesn't do two (three? ) of the things in the video. It doesn't go to any real understandable preset. I say that because it was 91 and it seemed to barely blow when we were in the car testing it very similarly to what you show in the video.
It doesn't reset to driver selection based on FOB presence and the little auto light stays off and the AC remains on low/off (?) even at 91 degrees after the vehicle is restarted.
 
#279 ·
If they were going for a standard "room Temp" I can buy that as justification and "new way of operating".

Now if Jeep can only ensure all the dealerships and sales force gets a "white paper" on the "new thought process" by that I mean everything that specifically doesn't work like 90% of the rest of the cars luxury cars on the road.
 
#280 · (Edited)
If they were going for a standard "room Temp" I can buy that as justification and "new way of operating".

Now if Jeep can only ensure all the dealerships and sales force gets a "white paper" on the "new thought process" by that I mean everything that specifically doesn't work like 90% of the rest of the cars luxury cars on the road.
Actually, this is the part that is really frustrating. The fact is that the dealers have all of this information. Before the vehicles were even built, the operations data is given to them. Problem is they don't read it and or don't care, and thus the creation of forums for this discussion.

I have personally seen a dealer say "I don't have any information on that" when a 15 second look in their service info would have given them the answer. I know just a little more about UConnect that the average dealer could easily know if they looked at all of the information provided. I believe SnoFire printed my instructions for the updates and handed it to someone (or maybe it was Bill_de) but the fact is it is right there at their finger tips.

Lots of times I know a few weeks in advance that something is going on but only because it is already being talked about at the dealer level for problem cases, just the STAR Case has not been officially posted yet. I try to let you guys know when it is supposed to come but by then the dealers are probably getting notice too.

It isn't just Chrysler either. For my Mercedes, I needed to explain to them about the COMAND update issues and show them where the problems were just so they could do the update under warranty. Not just radio stuff either, BIG discussions with Euro manufacturers and Tail Lamp out monitoring for LED Trailers!! They just couldn't see how this was just a programming thing no different than changing the tail lamps on the vehicle to LED.

In the end, it is their day jobs and they simply are not as passionate about it as some of us. I need to read a lot on a regular basis to keep up with the regular stuff that is happening. Not to mentioning the dark alley meetings and late night phone calls to see what the next fix is! I know a few really good guys in the dealerships but they are FEW and they can't keep up with it either.

As I always say, "not making excuses for anyone"... just the way the world turns it seems.
 
#281 ·
maybe all the big guys should consider making a DVD with a 30? minute primer on "here is your new car".

Some of it isn't just the dealerships and sales people not paying attention. Some of the information in the quick tips and manual differ on what commands to speak from what the cars "help" command tells you to use.

Bottom line-- they rolled the dice and rushed this vehicle to market. They need to own up to it and compensate us.
 
#282 ·
maybe all the big guys should consider making a DVD with a 30? minute primer on "here is your new car".

Some of it isn't just the dealerships and sales people not paying attention. Some of the information in the quick tips and manual differ on what commands to speak from what the cars "help" command tells you to use.
Agree on both these points as you put them.
 
#283 ·
Acura has a cool feature for voice command. As long as your command was close, "She" would repeat the command using the correct syntax, and then execute it. It reminded me of learning a language, but after a while it all came naturally.


---
 
#288 ·
Yes and no ! I'll explain.... When I leave or park my jeep with the AC on in any mode including "auto" and then enter and start with the on dash start button everything (AC) works great and returns to the last setting. On the other hand, if started with the "Remote Start" the AC turns off as soon as the drivers door is opened and I have to manually turn it back on after the ignition is activated. Hoping for an update soon.
 
#294 ·
I'm wondering if someone could try something with their jeep (since I don't have mine yet). It was stated in another post that when the driver door was opened and then the car was shut off, the climate control stayed where it was set when using the remote start. If this is the case then I wonder if setting "Engine off power delay" to 0 seconds will cause the same thing.
 
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