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Old 05-16-2013, 12:30 PM
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2014 GC Shifter Module

Maybe someone can shed some light on this for me... Got in the car yesterday, turned it on, and every warning light, alarm, bell, and whistle came on. Turned it off, let it sit for a few minutes, then tried again. While the circus on my dash had finally calmed down, the "check engine" light was still illuminated. Brought the car up to the dealership to have service take a look at it. They informed me that the car needed "a new electronic shift module". Mind you, the car is only 5 weeks old. Here's the problem... They told me that the part is back-ordered... Won't be able to get one in for at least 2.5 weeks. Needless to say, this is less than satisfactory for a new purchase. I asked them to pop one out of another new truck on the lot and swap it into mine, to which they responded, "We can't. They're all different". I find this pretty hard to believe. I mean, Jeep doesn't manufacture unique shift modules for every single car that comes off the line, right? There shouldn't be an issue swapping a new one for my defective one, should there? HELP!!!!!!
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Old 05-16-2013, 12:40 PM
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Re: 2014 GC Shifter Module

The SAME exact thing happened to me last Friday. After turning the car off and back on (after all the warning lights were yelling at me), the only warning light to remain on was the Check Engine light. I took it to my dealer the next morning, but they didn't have time to look at it, so I made an appt for Monday morning (5/13). Sometime over the weekend though the Check Engine light went off. I called the dealer Monday morning to ask if they still wanted me to come in, since things were back to normal, and they told me no...
If it happens again to bring it in.

No warning lights have come on this week. Hopefully it was a 1 time thing.

And this happened less than 2 weeks since purchase!
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Old 05-16-2013, 12:44 PM
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Re: 2014 GC Shifter Module

I have what seems to be the same problem. My dealer, after discussing it with someone at Chrysler said it was the PCM. Last Friday they said it would be in a couple of days.

Either Chrysler didn't plan well, not having replacement parts in the supply chain, or they already used up all they had. Neither situation leaves you feeling good about Chrysler.


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Old 05-16-2013, 12:48 PM
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Re: 2014 GC Shifter Module

Quote:
Originally Posted by Timick1 View Post
The SAME exact thing happened to me last Friday. After turning the car off and back on (after all the warning lights were yelling at me), the only warning light to remain on was the Check Engine light. I took it to my dealer the next morning, but they didn't have time to look at it, so I made an appt for Monday morning (5/13). Sometime over the weekend though the Check Engine light went off. I called the dealer Monday morning to ask if they still wanted me to come in, since things were back to normal, and they told me no...
If it happens again to bring it in.

No warning lights have come on this week. Hopefully it was a 1 time thing.

And this happened less than 2 weeks since purchase!
The fact that the check engine light came on, even though it went off, the dealer should have had you come in so they could see what codes were stored, and get it reported. The last time it happened to me, the computer spit out two pages of codes.


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Old 05-16-2013, 12:50 PM
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Re: 2014 GC Shifter Module

Agreed... Can't say this leaves the best taste in my mouth. PCM or shift module, why can't a properly functioning one be pulled from another vehicle and swapped? Don't get me wrong, the most time I've spent under a car was looking for something my wife dropped, so I'm less than the consummate mechanic. But my mediocre mind tells me that it shouldn't be all too complicated to swap the two... Could it be that the dealer doesn't want to take another vehicle of the selling block?
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Old 05-16-2013, 12:57 PM
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Re: 2014 GC Shifter Module

The same thing happen to me at exactly 150 miles in two different 2014 GC. The dealership gave me a brand new loaner limited 4X4 and at 150 miles I had the exact same thing. Two hours later and I was left with just the check engine light. I called the dealership and they said to bring it in the next day because mine was due to arrive in the morning. When I started it up to head to the dealership everything was normal. After taking delivery of my new GC at 150 miles the same thing happened. However, several hours later when I went back to start it up everything was back to normal and has been for the last 1500 miles.
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Old 05-16-2013, 01:18 PM
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Re: 2014 GC Shifter Module

hmmm... makes me wonder if I should take the car back and bring it back in when the part comes in...
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Old 05-16-2013, 01:31 PM
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Re: 2014 GC Shifter Module

Yikes! you guys are making me nervous. I just got mine Tuesday and it's got 300 mi on the clock. So far so good. Will you please continue to post updates and soloutions.
Thanks
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Old 05-16-2013, 02:06 PM
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Re: 2014 GC Shifter Module

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Originally Posted by Stevm65 View Post
Yikes! you guys are making me nervous. I just got mine Tuesday and it's got 300 mi on the clock. So far so good. Will you please continue to post updates and soloutions.
Thanks
If it makes you feel better, I just hit 3000 miles with none of these issues.
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Old 05-16-2013, 02:40 PM
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Re: 2014 GC Shifter Module

As far as I can tell, the ESM is NOT VIN specific/coded. That would be the only reason (aside from not wanting to) that the dealer can't swap it out from another truck. Does anyone know anything to the contrary?
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Old 05-16-2013, 03:19 PM
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Re: 2014 GC Shifter Module

It seems reasonable to have them find one somewhere, even in another new vehicle. If it gets to be a stalemate, I would go over the dealer to a regional center/manager and keep going up the food chain, being polite but unyielding in your need to be made whole on such a large purchase. Dealers seem to worry about themselves, while the higher ups are more concerned with brand reputation and have more options to help.
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Old 05-16-2013, 03:21 PM
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Re: 2014 GC Shifter Module

thanks Specx, that does make me feel a little better
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