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  #109  
Old 05-07-2013, 10:43 PM
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Originally Posted by CHALLENGERBIZJET View Post
Well I'm not saying be forgiving you must've just gotten the one butt out of all the people you could've talked to so hang in there.
Trying, Challenger.... Sorry for sniping. It has just been a miserable few weeks. Started with an accident that totaled a perfectly good car, guy turned out to be uninsured, then another Jeep dealer still has my deposit when she couldn't get me the car she said she could, and just when I think the drama is all over and we will have an awesome new Jeep,.....
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  #110  
Old 05-07-2013, 10:49 PM
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  #111  
Old 05-08-2013, 04:40 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
On TV tonight. An advertisement. "Jeep Grand Cherokee - the best of what we're made of..."

Jeep, its time to step up and show me if you really mean that. You either stand behind your product or you don't. Right now, Chrysler isn't. Its as simple as that.

Sugar coat it all you want, claim most aren't having issues. Claim one person doesn't represent the company, when in fact, on my case, Russell Ramone is. Walk a mile in my shoes for the last three weeks. I'm driving a Grand Caravan that at 8000 miles feels like the rear axle is falling off. I just want a Grand Cherokee that works and is safe. So far, this is far, far from what I was promised when I bought it - the best of what Jeep is made of.
I know this may be some advice that may or may not help and to some like setting a bible on fire because *gasp* ... but.. Instead of a 14 swap. Maybe you could go to a 13 that is to your specs (if there is one to be found). I have a 12 and I must admit the 8spd out of pitiful mode (ECO) is a nice upgrade as well as the some of the interior changes. The 13's are tried and true... I'm not saying they are better I'm just saying in your situation maybe you should step back to a 13 or maybe even wait a while until Jeep gets all this stuff figured out.
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  #112  
Old 05-08-2013, 06:11 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by CHALLENGERBIZJET View Post
Keep in mind one person is not the reflection of the entire corporation
If that's the person Chrysler management chooses to represent them to the customer, than he is the company in this instance.

When it is a safety issue like this is, and they don't know how to diagnose the problem, Chrysler needs to do something. They can't just change parts hoping that they got the right one this time. This might be the car that goes to their quality control department as a learning tool. Let those guys "play" with it as long as they want, but put the customer in a safe vehicle.
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  #113  
Old 05-08-2013, 06:40 AM
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Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by scooterha View Post
I know this may be some advice that may or may not help and to some like setting a bible on fire because *gasp* ... but.. Instead of a 14 swap. Maybe you could go to a 13 that is to your specs (if there is one to be found). I have a 12 and I must admit the 8spd out of pitiful mode (ECO) is a nice upgrade as well as the some of the interior changes. The 13's are tried and true... I'm not saying they are better I'm just saying in your situation maybe you should step back to a 13 or maybe even wait a while until Jeep gets all this stuff figured out.
Personally, if this was me, there is NO way I would even consider buying another Jeep. I realize its nonsensical to say, but I would buying the highest rated SUV on the market for reliability and maintenance, and one whose current model is several years old. This single story has me wincing every time I start mine, hoping nothing goes wrong. It would be different if this was a lemon that Chrysler acknowledged it as a lemon and made things right without fighting and putting the owner through hell.

I had a friend who recently lemoned out a Merc R350 out, so nobody is immune, but they treated him with respect and even gave him back the money he spent on registration etc. That is how things should go if a company stands behind the hype of how great their vehicles are.

Sorry for the rant, but the response from Chrysler is ridiculous at this point.
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  #114  
Old 05-08-2013, 07:43 AM
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Quote:
Originally Posted by TitanFlyer View Post

Personally, if this was me, there is NO way I would even consider buying another Jeep. I realize its nonsensical to say, but I would buying the highest rated SUV on the market for reliability and maintenance, and one whose current model is several years old. This single story has me wincing every time I start mine, hoping nothing goes wrong. It would be different if this was a lemon that Chrysler acknowledged it as a lemon and made things right without fighting and putting the owner through hell.

I had a friend who recently lemoned out a Merc R350 out, so nobody is immune, but they treated him with respect and even gave him back the money he spent on registration etc. That is how things should go if a company stands behind the hype of how great their vehicles are.

Sorry for the rant, but the response from Chrysler is ridiculous at this point.
So you would by an old model just to say it is reliable? Cuz the most reliable models don't have the random issues either? I don't know about you, but I wouldn't buy a vehicle that looks old even if it was new.
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  #115  
Old 05-08-2013, 07:53 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by SnoFire View Post
So you would by an old model just to say it is reliable? Cuz the most reliable models don't have the random issues either? I don't know about you, but I wouldn't buy a vehicle that looks old even if it was new.
Didn't mean it had to look long in the tooth..lol... there are problems with every car, I agree wholeheartedly. My point is, there is a difference between a refresh and a redesign. I would say that this was a redesign... new trans, new electronics etc. What I meant was that if this happened to me, I would not be able to look at another jeep.. it would be like the first time you smell tequilla after you saw your socks coming out of your mouth after a night of too much tequila. I would likely just have lost my faith in the manufacturer.

There are plenty of manufacturers who have models that are still beautiful and fully capable of making the owners happy. If I was getting the treatment this poor soul is getting, I would likely never return to Chrysler. This is the type of stuff that makes someone switch loyalty and never return. I fully expect a manufacturer to stand behind the quality and safety of their product that I just spent 50K dollars or so on... and it appears they are doing neither.
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  #116  
Old 05-08-2013, 08:45 AM
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Re: 2014 GC Totally $#@% dead

I just don't get the poor customer service when it comes to American car manufacturers...wake up for God's sake.

When we go to BMW to have my fiance's 328iX serviced, you first drive your car into a nice heated/cooled garage (out of the rain or snow) onto a floor clean enough to eat off, you are then greeted by a BMW rep who takes your keys and offers you coffee & donuts, then you're wisked over to the desk of the "repair consultant" who takes your information and inputs it into BMW's computer system, and within minutes you are given a comparable newer 328 BMW loaner car.

My recent experience with my Chrysler dealership...totally the opposite, none of the above...everything is recorded on paper, I had to ask for a loaner, and what I got has been 2 year or older pieces of crap (Avenger or 200) that have warped rotors and smell like an ash tray.

Oh...and BTW, I never received a call back from Chrysler Customer Service after registering a complaint about my brand new Jeep getting a airbag service warning while driving off the lot (my Jeep is STILL in the shop for this for the second time), but I did get a call from a survey group asking about how Chrysler Customer Service treated me. I gave them all zero's.
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  #117  
Old 05-08-2013, 09:10 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by SnoFire View Post
So you would by an old model just to say it is reliable? Cuz the most reliable models don't have the random issues either? I don't know about you, but I wouldn't buy a vehicle that looks old even if it was new.
What Titan said made perfect sense to me. Last night I was looking at a Ford Edge for this reason. The design hasn't been refreshed in a few years, I'm sure all the bugs are worked out, it should be a capable, solid vehicle.

Don't know if we'll do something like that, but his point is spot on.
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  #118  
Old 05-08-2013, 09:11 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by GCLimited View Post
I just don't get the poor customer service when it comes to American car manufacturers...wake up for God's sake.

When we go to BMW to have my fiance's 328iX serviced, you first drive your car into a nice heated/cooled garage (out of the rain or snow) onto a floor clean enough to eat off, you are then greeted by a BMW rep who takes your keys and offers you coffee & donuts, then you're wisked over to the desk of the "repair consultant" who takes your information and inputs it into BMW's computer system, and within minutes you are given a comparable newer 328 BMW loaner car.
That was the kind of treatment I got from my local Acura dealer. But all that costs money. My Jeep was very close to the same price as my MDX, but is much more feature rich. The Acura for starters wasn't designed for off road. On the other hand, it did have a longer warranty.

So, after thinking about that I spent $765 for a 5 year, 60,000 mile warranty. This brings the warranty above what Acura had and does provide a loaner. No, it won't be a new GC and although they do have coffee, no donuts or other snacks when you bring a car in for service, but suitable.

Although it's nice to get this included, there is something to be said for only paying for the extras you want. It could be that keeping that extra out of the price of the Jeep allows somebody to buy an option (Like a CD player ) that they couldn't afford otherwise.



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  #119  
Old 05-08-2013, 09:15 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by GCLimited View Post
My recent experience with my Chrysler dealership...totally the opposite, none of the above...everything is recorded on paper, I had to ask for a loaner, and what I got has been 2 year or older pieces of crap (Avenger or 200) that have warped rotors and smell like an ash tray.
Isn't that amazing? The bit about things recorded on paper just boggles my mind. My wife said it was like stepping back in time.

Quote:
Oh...and BTW, I never received a call back from Chrysler Customer Service after registering a complaint about my brand new Jeep getting a airbag service warning while driving off the lot (my Jeep is STILL in the shop for this for the second time), but I did get a call from a survey group asking about how Chrysler Customer Service treated me. I gave them all zero's.
I did pretty much the same. Rated the dealer high for the initial purchase, rated them OK for their service afterward (this isn't really their fault), but when asked if I'd recommend a Jeep to anyone, it was a zero.
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  #120  
Old 05-08-2013, 10:24 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post

Isn't that amazing? The bit about things recorded on paper just boggles my mind. My wife said it was like stepping back in time.
In the service area they had a giant wall decated for folders for all the customers files! They better hope they never have a fire there! Makes me wonder about how can the Service department be qualified to work on the computer systems of their customers cars, but not know how to operate a simple computer for inputting customer data.


Quote:
I did pretty much the same. Rated the dealer high for the initial purchase, rated them OK for their service afterward (this isn't really their fault), but when asked if I'd recommend a Jeep to anyone, it was a zero.
The survey I received over the phone last night was just for Chrysler Customer Service, not the dealership.
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