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  #217  
Old 05-14-2013, 03:02 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by camtah View Post
I don't think it is bragging other than to point out that the JGC is trying to play in a different league with these above mentioned vehicles and failing. I don't think there is one person on this forum that doesn't want Jeep to succeed. Every auto/forum has it's fan boys and this can cause the rose colored glasses syndrome. Yet, you cant deny that the 2014 have had an unusually high incident amount as mentioned here and other forums. How they handle the issues is just as important as fixing the actual issues and sweeping it under the rug or denying otherwise is counterproductive. Maybe the 2015 will have all the bugs worked out, but that doesn't sit well with those that bought a 2014 and being told "tough Sh..."

The definition of insanity is doing the same thing over and over again and expecting different results. I am in the market for a vehicle and despite the glowing press clippings in the media and here, a peek behind the curtain is telling a different story AT THIS TIME...Lets hope that Jeep gets with the program and realizes the power that the internet has in making or breaking a vehicle. Again, I hope they get on the ball and succeed...
A...M...E...N... on all of it... And yes, I want Jeep to succeed. How many times do I have to say there is NO OTHER VEHICLE that my wife and I would rather be driving EVEN AFTER all this??? Challenger just speaks what he wants to speak and hears what he wants to hear.
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  #218  
Old 05-14-2013, 03:42 PM
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Re: 2014 GC Totally $#@% dead

CJF manufactures about 10,000 WK2s per month. People on this forum are a small subset who can type.

We have seen a handful of cars that the system has failed miserably. Sad but true. At the same time my experience with Central Florida Jeep has been entirely pleasant, every time I go my car gets washed.

True, some things I felt important (like the instruments I cannot read in the sun) these had to be personally corrected but are minor. Overall mine does exactly what it is supposed to.

People who really understand ground fault issues and what they can do to electronics in an automotive environment are rare. There have been two instances here that could be attributable to spikes resulting from a ground fault at the rong time and operating condition. AMC's also recorded at least one overvoltage code (why it is so important to document the codes).

It is possible that the new electronics in the '14s may need more conditioning, filtering, and surge protection than prior vehicles, if nothing else it should not hurt.

OTOH the few possibly attributable to a ground fault have not seemed to affect the new entertainment and display system other than as secondary effects, rather modules that have probably been around for a few years.

So I would not give up on CJF just yet, it is more how the dealer treats you than anything else.
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  #219  
Old 05-14-2013, 03:47 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
Bragging about? Really? What you're failing to realize, and which we have pointed out many times now, is that Jeep is TRYING TO BE A PREMIUM BRAND. Look at the ads -- look at the interior materials. Morocco, Vesuvio, Nepal -- ooo, the LUXURY of stitched dashes and inlaid logos in the seats... The BEST of what we're made of.... PFFFT

If you want to be a premium brand, customer service has to be #1. It just has to be. Like it or not, Jeep wants to romp in Audi and Mercedes' playground.

Are you trying to be annoying or just unhelpful? What is the reason you're here if you're happy driving your Jeep and don't care what some of us are going through?
What is the reason you post your issues in areas other than the "trouble shooting/problems/service" subforum? Because you're allowed to, just like everyone else is allowed to post. Jeep isn't trying to compete with Audi, BMW, Mercedes, or any other "higher" brand. Jeep just noticed that people were trading in their higher end European cars and going for Jeeps instead so they started offering a bit more than just ruggedness. It's called smart advertising and knowing what the customers want. You're not even making any sense. Jeep advertises as an OFFROAD vehicle. If anything, they are competing with Land Rover. Wanna tell me those are more reliable now? Which offroad SUV is number 1 in sales and has been? Jeep.

Now you want to talk about who's being unhelpful or annoying, then start looking at yourself too brotha. While most of us feel for your situation, start looking at some of your replies throughout the whole board. You almost are going in every thread that hints at a problem and talking about Chrysler being in over their head, posting up reliability figures, lawyer stuff, etc. We get it by this point. However, it also skews reality because if the same 15 people post in almost every problem thread their own problem that is unrelated or no solution, it makes it look like there are more problems than there really is. While it certainly sucks, you also certainly are in the minority with your Jeep experience. Hopefully it gets better for you but chill a bit.
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  #220  
Old 05-14-2013, 04:08 PM
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Quote:
Originally Posted by Keirik View Post

What is the reason you post your issues in areas other than the "trouble shooting/problems/service" subforum? Because you're allowed to, just like everyone else is allowed to post. Jeep isn't trying to compete with Audi, BMW, Mercedes, or any other "higher" brand. Jeep just noticed that people were trading in their higher end European cars and going for Jeeps instead so they started offering a bit more than just ruggedness. It's called smart advertising and knowing what the customers want. You're not even making any sense. Jeep advertises as an OFFROAD vehicle. If anything, they are competing with Land Rover. Wanna tell me those are more reliable now? Which offroad SUV is number 1 in sales and has been? Jeep.

Now you want to talk about who's being unhelpful or annoying, then start looking at yourself too brotha. While most of us feel for your situation, start looking at some of your replies throughout the whole board. You almost are going in every thread that hints at a problem and talking about Chrysler being in over their head, posting up reliability figures, lawyer stuff, etc. We get it by this point. However, it also skews reality because if the same 15 people post in almost every problem thread their own problem that is unrelated or no solution, it makes it look like there are more problems than there really is. While it certainly sucks, you also certainly are in the minority with your Jeep experience. Hopefully it gets better for you but chill a bit.
You are 100% correct.

I have just been trying to post minor updates to other boards where I posted previously (Just as others have posted their updates to this thread) leaving the major updates to this thread. Guys like Challenger coming in here and saying some of the things he has when I'm already at my limit just set me off, but you're right. This is a public forum and he has a right to do it.

My apologies. Just finding it really tough to "just chill" right now.

Public lashing accepted.

I will try to confine my posts to appropriate areas, and would appreciate it very much if, at least in this thread, I don't hear any more "you're in the minority" or "go buy a different car , its your money" from Challenger and others.
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  #221  
Old 05-14-2013, 04:21 PM
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Originally Posted by amc2002 View Post

Thanks, Sno... Didn't know...

Spoke with a service guy at Westbury Jeep today. Decided to stop by and just see what I could see, as it were.

The guy claimed they've seen no issues with the 2014's. But then he asked me what my issues were, and I explained. He then asked, unprompted, "is it a Limited?"

He wouldn't say why he asked. I said a couple Limiteds on a forum have an issue, and an Overland...

He did admit they're seeing Uconnect failures and that's on backorder for weeks.

But other than that, it looks like all of our issues here are "isolated." Lucky us being members of an isolated bunch, eh?
That's interesting that he would say that. At first it seemed like those who had the Overland or Summit were having issues and the Limiteds were quiet..might be changing now.
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  #222  
Old 05-14-2013, 04:35 PM
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Re: 2014 GC Totally $#@% dead

Jeep isn't trying to compete with Audi, BMW, Mercedes, or any other "higher" brand.

Well their pricing is comparable to those brand. Limited ~ Q5,GLK350,RX, Overland/Summit ~ Q7/X5/ML350/GX. With all the new trimline, ridiculous amount of chrome, internal lux, in these new model personal I'm damn sure they are looking to complete with the high-end brand.

Chrysler charge and demand us for a premium price but then turn around and not offer the premium service that come with the territory. Without real number either you or I would know what brand is more reliable or better QA. But I would bet my Jeep (btw is also back in dealership for issues) if AMC car is from one of those other brands he probably get treated like a king. And a high probability he already got a replacement by now.

Not say who good or bad, shit will happen no matter the brand. Just say if it does happen step up to the plate and take care of it that all.
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  #223  
Old 05-14-2013, 04:50 PM
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Because some of you don't agree with others points you're only being annoying to yourselves as no one here is supposed to be trying to convert a particular mindset to one side or another. Now that's been said no one wants a brand new car with software issues jeep BMW Benz whatever but it happens so the paper trails and the patience caps have to be utilized until a fix is initiated and incorporated. Until that occurs if vehicle comparing and rallying others around your point gives you peace then do that and enjoy that banter but utilize an open mind until your issues are resolved.
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  #224  
Old 05-14-2013, 05:01 PM
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Re: 2014 GC Totally $#@% dead

102366.

My Limited is going back to the dealer for the third time on Thurs. Hopefully they are able to resolve the issues. I agree there is no other vehicle currently on the market that so perfectly fits my needs. Just getting sick of the headaches and TERRIBLE customer service.
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  #225  
Old 05-14-2013, 05:04 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by jztan79 View Post
Jeep isn't trying to compete with Audi, BMW, Mercedes, or any other "higher" brand.

Well their pricing is comparable to those brand. Limited ~ Q5,GLK350,RX, Overland/Summit ~ Q7/X5/ML350/GX. With all the new trimline, ridiculous amount of chrome, internal lux, in these new model personal I'm damn sure they are looking to complete with the high-end brand.

Chrysler charge and demand us for a premium price but then turn around and not offer the premium service that come with the territory. Without real number either you or I would know what brand is more reliable or better QA. But I would bet my Jeep (btw is also back in dealership for issues) if AMC car is from one of those other brands he probably get treated like a king. And a high probability he already got a replacement by now.

Not say who good or bad, shit will happen no matter the brand. Just say if it does happen step up to the plate and take care of it that all.
Pricing actually isn't comparable at all. You are comparing a loaded Jeep with the base models of the rest. For the money you spend on the Jeep, you get a lot more features than on the base models of every other car you listed for the most part. Good luck with your fix.
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  #226  
Old 05-14-2013, 05:09 PM
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Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by Keirik View Post
What is the reason you post your issues in areas other than the "trouble shooting/problems/service" subforum? Because you're allowed to, just like everyone else is allowed to post. Jeep isn't trying to compete with Audi, BMW, Mercedes, or any other "higher" brand. Jeep just noticed that people were trading in their higher end European cars and going for Jeeps instead so they started offering a bit more than just ruggedness. It's called smart advertising and knowing what the customers want. You're not even making any sense. Jeep advertises as an OFFROAD vehicle. If anything, they are competing with Land Rover. Wanna tell me those are more reliable now? Which offroad SUV is number 1 in sales and has been? Jeep.

Now you want to talk about who's being unhelpful or annoying, then start looking at yourself too brotha. While most of us feel for your situation, start looking at some of your replies throughout the whole board. You almost are going in every thread that hints at a problem and talking about Chrysler being in over their head, posting up reliability figures, lawyer stuff, etc. We get it by this point. However, it also skews reality because if the same 15 people post in almost every problem thread their own problem that is unrelated or no solution, it makes it look like there are more problems than there really is. While it certainly sucks, you also certainly are in the minority with your Jeep experience. Hopefully it gets better for you but chill a bit.


I hate to say it, but amc posting anywhere is the only real leverage he has against Chrysler... By people posting negative comments, it skews the perception of Jeeps... the way they can combat that is by having good customer service... otherwise, message boards get filled up with comments like amc's and others (myself included)

Trust me, I don't want to sit here complaining... BUT, I could not even get my Chrysler customer care rep to call me back until I posted about it on a public forum.

On top of that, even if others find it annoying, it sometime helps my frustration to commiserate with others.
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  #227  
Old 05-14-2013, 05:12 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by jztan79 View Post
Jeep isn't trying to compete with Audi, BMW, Mercedes, or any other "higher" brand.

Well their pricing is comparable to those brand. Limited ~ Q5,GLK350,RX, Overland/Summit ~ Q7/X5/ML350/GX. With all the new trimline, ridiculous amount of chrome, internal lux, in these new model personal I'm damn sure they are looking to complete with the high-end brand.

Chrysler charge and demand us for a premium price but then turn around and not offer the premium service that come with the territory. Without real number either you or I would know what brand is more reliable or better QA. But I would bet my Jeep (btw is also back in dealership for issues) if AMC car is from one of those other brands he probably get treated like a king. And a high probability he already got a replacement by now.

Not say who good or bad, shit will happen no matter the brand. Just say if it does happen step up to the plate and take care of it that all.
That's all I'm saying. Good brand, bad brand, hell Land Rover is at the bottom of the list. And really, if you think about it, we're actually talking pretty small margins from the best cars to the worst cars. It just seems like with some brands, when you have issues, YOU HAVE ISSUES. I had a VW that was the same, right about the time everyone else in a VW started having issues (late 90s).

And those of you that shelled out for the Summit, well, you have every right to expect the same service you'd get at a premium dealer. But instead, it's like VW and the Phaeton, where the dealers are the dealers and you get the same service whether you spent $15K on your car or $105K because their corporate infrastructure is set up a certain way. Right now, Chrysler corporate customer service said certainly he could see I should get a new car. But then he heard from the district service manager who said no way.

The real issue is that I don't know how I'd be treated at another brand. You know why? Because my 2003 Subaru Forester was flawless in 160K miles. Because my 2005 9-2X was flawless in 30K miles. Because my 2006 Speed6 was flawless in 30K miles. Because my 2011 TSX wagon was flawless in 30K miles (before totaled).

All we know is what we've heard of other brands.

I will do my part and try to stop cross posting so much. That way perhaps at least I can help to make the perception around here a little more accurate -- that not all Jeeps have issues.

Again, (yes, I have to ask this again, but you can do what you want) Challenger, you have said I should have an open mind before until my issues are resolved. And again, I say to you that I have done everything the dealer has asked me to do. After three attempts to fix this, I still kept my mind open and said I would give it another chance even when a lawyer was telling me, "I can get you out of this car."

Bottom line, the dealer -- WORKING WITH Chrysler -- has FAILED to fix the car. Meanwhile, my wife has been driving a minivan that I don't consider safe to drive in the rain for three weeks, the dealer has put on over 250 miles of the 800 miles currently on the car and has assured me each time they have handed me back the keys that "it's fixed and it's safe. 100%."

Would you have any faith that "a fix would be initiated and incorporated" at this point? I would Challenge you (get it?) to go through what I have been through with my wife and child and this vehicle and "utilize an open mind until these issues are resolved."

They will NEVER be resolved. This vehicle, as padgett points out, was FRIED in its first 300 miles. I had an open mind the first three times it was in. I had an open mind when Chrysler called me after the first incident and offered to pick up a lease payment for the DANGEROUS condition this vehicle put my family in and then assured me it would be fixed. Even after the SECOND time it happened, with my wife and 5-year-old child in the car, when the car died IN THE ROAD WHILE SHE DROVE IT I had patience and utilized an open mind.

Please.

Don't lecture me on patience.

Like I said -- I will really try to confine any further complaints of my current vehicle to this thread, which I started, but I will not be responding to you any further, and I apologize to anyone in advance who may be offended by my rant here.
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  #228  
Old 05-14-2013, 05:15 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by marosenb View Post
I hate to say it, but amc posting anywhere is the only real leverage he has against Chrysler... By people posting negative comments, it skews the perception of Jeeps... the way they can combat that is by having good customer service... otherwise, message boards get filled up with comments like amc's and others (myself included)

Trust me, I don't want to sit here complaining... BUT, I could not even get my Chrysler customer care rep to call me back until I posted about it on a public forum.

On top of that, even if others find it annoying, it sometime helps my frustration to commiserate with others.
@marosenb - I couldn't have said it better. Only way we have any leverage...
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