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  #241  
Old 05-15-2013, 02:35 PM
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Originally Posted by newcarlover View Post
amc, just spent some free time reading your story.....I'm so hoping for a happy ending for you. Learned a lot from the posts here. Just took delivery on my 2014 GC Limited last week. 400 miles, so far so good.
Awesome. Wishing you 200k or more trouble-free miles!! Enjoy your new Jeep!
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  #242  
Old 05-15-2013, 08:28 PM
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Re: 2014 GC Totally $#@% dead

BTW might not be a rental, 50 of the 305 1991 Reatta convertibles were donated to tech schools because they vibrated more than spec.

Would be a better place for an unknown electrical system than on the road.
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  #243  
Old 05-15-2013, 08:50 PM
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Re: 2014 GC Totally $#@% dead

So AMC, any updates?

I heard back from the dealer. They have had it since Saturday, and are pretty much at a loss as to what is going on. They are talking a lot with the corp engineers though.

The case manager from corporate that I am dealing with is pretty unhelpful. I called him and left a message Saturday, when it had to be towed to the dealer. I called and left a message Monday, and Tuesday too. Today, he called me, and left a message, saying "just wanted to check, is your Jeep back at the dealer again?" Did you listen to any of my messages?
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  #244  
Old 05-15-2013, 11:24 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by marosenb View Post
So AMC, any updates?

I heard back from the dealer. They have had it since Saturday, and are pretty much at a loss as to what is going on. They are talking a lot with the corp engineers though.

The case manager from corporate that I am dealing with is pretty unhelpful. I called him and left a message Saturday, when it had to be towed to the dealer. I called and left a message Monday, and Tuesday too. Today, he called me, and left a message, saying "just wanted to check, is your Jeep back at the dealer again?" Did you listen to any of my messages?
Exactly what I'm talking about... Some of these early growing pains might -- MIGHT -- be tolerable if you got the feeling SOMEONE involved in the chain of fixing your car or communicating to corporate was ON THE BALL and RESPONSIVE.

It's just inexcusable at this level.

No updates on this fourth trip, but I did get the official paperwork today from the third visit. Ready for this?

P007E P1B14 (exactly what I said earlier, right?) - Diagnosis found final drive module had internal failure, defective. Replace transfer case control module.

Mileage in - 652
Mileage out - 817

And an empty tank.

No idea what they'll find this time. I didn't get any codes, but my wife said she saw the Service 4WD System message again, and had the audio cutting out on the way to the dealer, which previously preceded a completely dead vehicle.

Will keep you posted. Let us know how you make out. Amazed they have *no* idea what is wrong? Thought for sure they'd have a starting point or something to tell you about...
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  #245  
Old 05-16-2013, 12:09 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
So my wife is bringing the car in this morning for the Service 4WD light again, and she's almost at the dealership and calls me. I can tell she's trying to stay very calm. She said the Jeep radio is cutting out exactly like it did just before it died in the middle of the road when it happened to her. She's hoping she can make it to the dealer.

Really, should I be getting calls like this after the Jeep has been to the dealership three times (this is the fourth) and we have been assured every time that the problem has been fixed and Chrysler corporate has been involved?

This is just too much to ask anyone to deal with.

I hope the dealer takes a month to fix it and by then hopefully we'll be out of it.
I think at this point I would be beyond pissed. As I posted before I went through this with a 2011 with a drivetrain noise. You probably really need to push the issue of what you want to happen with the service manager at the dealer and ask him to push it with the local business office which is the district manager. Talking to customer service and case managers is a waste of time in my opinion. I went through this and all they did was call the dealer to see what the status was. I could have done that.
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  #246  
Old 05-16-2013, 07:12 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by jp467 View Post

You probably really need to push the issue of what you want to happen with the service manager at the dealer.
Agreed. Seems the Service Manager at my dealership did all the leg work and made things happen for my vehicle getting repaired (and the free NAV).

What's up with all these useless Chrysler corporate case managers and customer services reps? They always seem to end up being as useless as t**s on a bull.

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  #247  
Old 05-16-2013, 07:18 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by GCLimited View Post
Agreed. Seems the Service Manager at my dealership did all the leg work and made things happen for my vehicle getting repaired (and the free NAV).

What's up with all these useless Chrysler corporate case managers and customer services reps? They always seem to end up being as useless as t**s on a bull.


Useless would be one thing, but in some cases, like their comment to me about trading the Jeep in for a loss, just makes matters worse.
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  #248  
Old 05-16-2013, 07:22 AM
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Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by GCLimited View Post
Agreed. Seems the Service Manager at my dealership did all the leg work and made things happen for my vehicle getting repaired (and the free NAV).

What's up with all these useless Chrysler corporate case managers and customer services reps? They always seem to end up being as useless as t**s on a bull.

They are there to keep customers from getting to someone that might actually be held responsible. Both times I contacted them, explaining that the dealer said they could not help, they referred me back to the dealer.

Chrysler could save a lot of money by just putting a recording / or automated email response that says call the dealer 'cause we don't give a damn.



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  #249  
Old 05-16-2013, 07:45 AM
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Re: 2014 GC Totally $#@% dead

Way back in the dark ages (before computers) there was an article in the newspapers (San Francisco area) about a customer that couldn't get his brand new car repaired properly.

Seems he painted the car bright lemon yellow, with the words "Sun Kissed" on each side, and parked it on the street in front of the dealer.

Didn't take too long before corporate told the dealer to do whatever they had to to make him happy and get that car off the street.

Just an idea.
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  #250  
Old 05-16-2013, 08:35 AM
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Re: 2014 GC Totally $#@% dead

A guy in my town glued plastic lemons all over his problematic Caddy and parked it in front of his business on a very busy highway. It even made the newspaper. Didn't take long for the dealer to get him a new vehicle.
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  #251  
Old 05-16-2013, 09:27 AM
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Re: 2014 GC Totally $#@% dead

I'm not sure how much power the dealer has. They can be an advocate for the customer, but I'm not sure how much more. But you're all right.

In fact, my "Jeep Top Care" representative at Chrysler *closed my case* a few days ago if you can believe that. Sent me an email saying, "thanks, please contact me with any other issues."

I wrote back that the issue wasn't resolved, but the email bounced. The place where it says you can click to reply brings you to a page saying this case has been closed.

I faxed him, no response. So yes, corporate doesn't care. Probably because there's nothing they can do, at least from the customer service dept -- it's all in the hands of the NY district service manager, Russel Ramone (who may not even be a real person for all I know). This leaves me to wonder exactly WHO in the corporate structure has the power to make things happen for those of us who have been through the wringer. I keep thinking there must be someone at Chrysler who, if they saw my case, would say, "wow -- we really need to make this right." But no one so far is stepping up to the plate. Seems like a corporate issue, that people who are in the lines of communication have very little power to make anything happen.

It's probably pretty common. I had a more minor issue with a VW 15 years ago and it was the same thing. Everyone referred me back to the dealer. But everyone at my dealership has been sympathetic, even if their hands are tied. I don't want to go scorched earth on the dealer.

But if anyone ever asks me about Chrysler/Jeep products, assuming I get a good one out of this after the lawyers take care of it, I will say amazing vehicles but if you have a problem, Jeep sucks and Chrysler sucks and you're basically on your own and at the mercy of your dealer's capability to fix whatever issues you run into. Probably the same with a lot of brands.

Or maybe not. I had a problem with a Dell laptop once. I bought one of their refurbished models directly from them. When I got it, all the keys were stuck together. Someone had spilled soda in it. I contacted Dell and asked, "really -- did this pass inspection like it says it did? There is SODA in it."

They said, "that's not how we do things..." Then they hooked me up with a brand new top of the line XPS for my trouble. Guess what brand I've bought since then?

All I asked Chrysler for was a replacement of the same vehicle. No other "compensation," even though my wife and I are both sick over this and it has been a huge inconvience in our lives and at least a couple times it has been a dangerous safety issue. Instead, I get my case closed.

One thing is for sure. When this is over, I am writing a big web page going over this whole experience. It WILL be memorialized for all time.
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  #252  
Old 05-16-2013, 09:34 AM
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Re: 2014 GC Totally $#@% dead

You'd be surprised how much leverage a successful dealer has with corporate. I have a friend who's a third generation dealer, and he said corporate will agree with anything he really pushes them to do.
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