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  #253  
Old 05-16-2013, 09:38 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by jp467 View Post
I think at this point I would be beyond pissed. As I posted before I went through this with a 2011 with a drivetrain noise. You probably really need to push the issue of what you want to happen with the service manager at the dealer and ask him to push it with the local business office which is the district manager. Talking to customer service and case managers is a waste of time in my opinion. I went through this and all they did was call the dealer to see what the status was. I could have done that.
Thanks, and your "chain of command" here is 100% correct from what I'm led to believe. I would push it with them, but the lawyers have served Chrysler with papers now, so I'm going that route instead. I'm not banging my head against a wall with the folks at the dealership. They've been nice, but they don't seem to be terribly aggressive in advocating on my behalf. I think they are just following what Chrysler tells them to do. They seem like a small mom & pop dealership. Sure they should be backing me up a little more, but I didn't feel like going in there and raising hell. I'll let the law talk for me now and hopefully this will be resolved quickly.

But I appreciate the advice -- and I think if anyone else is following this thread has a similar issue, this is exactly the chain of command. Customer Service and Case Managers have no power. It's the local district business office that has all the pull. In my case, their answer after the second dead-in-the-road was "no way in hell is he getting a replacement -- this is a simple warranty claim, and we'll fix the car." So with that attitude, I figured I wasn't going to get anywhere with him.
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  #254  
Old 05-16-2013, 09:39 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by jacko15 View Post
You'd be surprised how much leverage a successful dealer has with corporate. I have a friend who's a third generation dealer, and he said corporate will agree with anything he really pushes them to do.
Others here have said similar. I guess I just picked the wrong dealer. I'm thinking of going with Westbury Jeep next time. They are a huge outfit and their service department was recommended earlier in this thread or another one. I would imagine if my new Jeep had problems, they would either have the experts on hand to fix it, or if it had recurring issues, they would have more pull to get it swapped?
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  #255  
Old 05-16-2013, 06:05 PM
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Re: 2014 GC Totally $#@% dead

Well, they have had my Jeep since Saturday, they just informed me that at Chrysler's direction, they will replace the ABS module (sound familiar?)... I guess they decided that the exhaust system was no longer the issue.

Have to wait for one to be shipped. They expect to get it Monday though, so not too long of a wait, they think I will have the Jeep back next Tuesday or Wednesday.

Anger and frustration are being replaced by a dull numbness of WTF.
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  #256  
Old 05-16-2013, 06:26 PM
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Originally Posted by marosenb View Post
Well, they have had my Jeep since Saturday, they just informed me that at Chrysler's direction, they will replace the ABS module (sound familiar?)... I guess they decided that the exhaust system was no longer the issue.

Have to wait for one to be shipped. They expect to get it Monday though, so not too long of a wait, they think I will have the Jeep back next Tuesday or Wednesday.

Anger and frustration are being replaced by a dull numbness of WTF.
I take it you saw Beck's post in 2014 GC Owners Review thread? It was his first post at JeepGarage. Dash lights then dealer says ABS module? How many GCs with this issue here now? Five or six just amongst us chickens from what I can tell. Yipers.
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  #257  
Old 05-16-2013, 06:34 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
I take it you saw Beck's post in 2014 GC Owners Review thread? It was his first post at JeepGarage. Dash lights then dealer says ABS module? How many GCs with this issue here now? Five or six just amongst us chickens from what I can tell. Yipers.


Yep, saw that. It's like when you watch a horror movie. I just want to yell at the screen "no! Don't do that! look out!"

So lets see:
Issues while actually driving - Check.
Check engine light - Check
Service 4wd system - Check

Well, hey, at least I can look at it and say they fixed the rattle noise... one outta four.

My first loan payment is due. Gonna be fun paying that one. And I bought this, instead of leasing it like the last 6 vehicles we have gotten.
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  #258  
Old 05-16-2013, 08:48 PM
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Re: 2014 GC Totally $#@% dead

Place to start is with the error codes they pulled. If one is for "high voltage" then have them check for a loose ground. If this is the issue then the next ABS unit could also blow & the longer it stays loose, the more strain on the system.
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  #259  
Old 05-16-2013, 09:16 PM
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Quote:
Originally Posted by marosenb View Post

Yep, saw that. It's like when you watch a horror movie. I just want to yell at the screen "no! Don't do that! look out!"

So lets see:
Issues while actually driving - Check.
Check engine light - Check
Service 4wd system - Check

Well, hey, at least I can look at it and say they fixed the rattle noise... one outta four.

My first loan payment is due. Gonna be fun paying that one. And I bought this, instead of leasing it like the last 6 vehicles we have gotten.
That's exactly what it was like! I hope they get it in time....

Just mailed my first payment too. You're at three visits now, right?
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  #260  
Old 05-16-2013, 10:12 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
That's all I'm saying. Good brand, bad brand, hell Land Rover is at the bottom of the list. And really, if you think about it, we're actually talking pretty small margins from the best cars to the worst cars. It just seems like with some brands, when you have issues, YOU HAVE ISSUES. I had a VW that was the same, right about the time everyone else in a VW started having issues (late 90s).

And those of you that shelled out for the Summit, well, you have every right to expect the same service you'd get at a premium dealer. But instead, it's like VW and the Phaeton, where the dealers are the dealers and you get the same service whether you spent $15K on your car or $105K because their corporate infrastructure is set up a certain way. Right now, Chrysler corporate customer service said certainly he could see I should get a new car. But then he heard from the district service manager who said no way.

The real issue is that I don't know how I'd be treated at another brand. You know why? Because my 2003 Subaru Forester was flawless in 160K miles. Because my 2005 9-2X was flawless in 30K miles. Because my 2006 Speed6 was flawless in 30K miles. Because my 2011 TSX wagon was flawless in 30K miles (before totaled).

All we know is what we've heard of other brands.

I will do my part and try to stop cross posting so much. That way perhaps at least I can help to make the perception around here a little more accurate -- that not all Jeeps have issues.

Again, (yes, I have to ask this again, but you can do what you want) Challenger, you have said I should have an open mind before until my issues are resolved. And again, I say to you that I have done everything the dealer has asked me to do. After three attempts to fix this, I still kept my mind open and said I would give it another chance even when a lawyer was telling me, "I can get you out of this car."

Bottom line, the dealer -- WORKING WITH Chrysler -- has FAILED to fix the car. Meanwhile, my wife has been driving a minivan that I don't consider safe to drive in the rain for three weeks, the dealer has put on over 250 miles of the 800 miles currently on the car and has assured me each time they have handed me back the keys that "it's fixed and it's safe. 100%."

Would you have any faith that "a fix would be initiated and incorporated" at this point? I would Challenge you (get it?) to go through what I have been through with my wife and child and this vehicle and "utilize an open mind until these issues are resolved."

They will NEVER be resolved. This vehicle, as padgett points out, was FRIED in its first 300 miles. I had an open mind the first three times it was in. I had an open mind when Chrysler called me after the first incident and offered to pick up a lease payment for the DANGEROUS condition this vehicle put my family in and then assured me it would be fixed. Even after the SECOND time it happened, with my wife and 5-year-old child in the car, when the car died IN THE ROAD WHILE SHE DROVE IT I had patience and utilized an open mind.

Please.

Don't lecture me on patience.

Like I said -- I will really try to confine any further complaints of my current vehicle to this thread, which I started, but I will not be responding to you any further, and I apologize to anyone in advance who may be offended by my rant here.
Agree 100% with the fact you don't need to be lectured.

My Summit comes in next week - if it has the problems you've had, I'm going to scream like a banshee from the highest hill everywhere and anywhere I can.

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  #261  
Old 05-16-2013, 10:26 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
That's exactly what it was like! I hope they get it in time....

Just mailed my first payment too. You're at three visits now, right?
Do u mind if i ask which dealer in LI u sre dealing with thats giving u all these probs? I just noticed yer in LI too and although i bought my Jeep out of state, i had a very bad experience with the East Hills deslership several times both with my last Jeep and when i went into there inquiring about a 2014
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  #262  
Old 05-16-2013, 10:26 PM
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Originally Posted by Buckaroo View Post

Agree 100% with the fact you don't need to be lectured.

My Summit comes in next week - if it has the problems you've had, I'm going to scream like a banshee from the highest hill everywhere and anywhere I can.

Thanks, man. I appreciate it. And for what it's worth, I bet Chrysler is catching these later ones. I'm sure they got a lot of data from the Feb-Apr builds... I look forward to seeing these threads move to the bottom of the JeepGarage boards. :-)
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  #263  
Old 05-16-2013, 10:45 PM
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Do u mind if i ask which dealer in LI u sre dealing with thats giving u all these probs? I just noticed yer in LI too and although i bought my Jeep out of state, i had a very bad experience with the East Hills deslership several times both with my last Jeep and when i went into there inquiring about a 2014
Ha. East Hills still has my deposit over a month later for a car they were unable to get for me. I was supposed to pick up the vehicle on a Monday and when i called to make sure we were still on necause i hadn't heard from them, I was told they were having trouble finding the car and were "scrambling." They said my color was hard to get but I could take the Max Steel one they had. They said there were only a couple Granite in the area and no one would swap. I said I knew of a few dealerships with the exact color and model I wanted. They said to forward that info, so when I looked on the Jeep site, I found like seven dealers within 30 miles that had the exact vehicle I wanted - options and everything. By the end of the day after I had forwarded this, they said I could have their Max Steel or I was welcome to have my deposit back. Really, Ann was very responsive until she had my deposit. Then she couldn't be reached and I was suddenly dealing with someone else at the dealership.

When they couldn't get the car, I took the deal I had negotiated to Town & Country in Levittown, one of the dealers who had the car I wanted. I sat down with Manny, who was great, and had a deal done in 30 minutes. F & I wasn't a hard sell, which I appreciated. It was an ideal sale experience.

I gave East Hills a week to refund my deposit. Ann eventually said she was working on it. I called Amex and asked if they knew if East Hills had initiated a refund. They said no, and the rep laughed when I mentioned they were working on it. He was like, "oh, they need to have meetings on this I guess?" Needless to say, I still don't have my $500 but I will in a few more days.

Again, I do not blame Town & Country after all this has gone on. The only thing I can find fault with is that I don't think they took me seriously when I first brought the Jeep in. Thanks to Padgett and others here, I knew what I was dealing with. The dealer rep assured me they checked for loose grounds when I asked how a failed ABS module could kill the entire vehicle. I should have been more vigilant. But it took the second "dead in the road" incident to get their attention, and by that point I think it was too late.

Peggy in particular at service is just an angel. She was very sweet to me and my wife and I know she feels terrible about this. They all do.

I hope they have learned something from this. I won't be taking my next vehicle there, but not because of anyone there. I want a dealer that I perceive has a little more clout with Chrysler (West bury has quite a service operation), or one that is closer to me (Browns, which is a couple miles away and would be much more convenient for us if - shudder - something like this happens again.
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  #264  
Old 05-16-2013, 10:49 PM
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That's exactly why I waited for a later build..hopefully no lecturers needed...lol
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