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  #25  
Old 04-22-2013, 10:40 AM
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Re: 2014 GC Totally $#@% dead

OK, well here's something I didn't expect. Dealer says "faulty ABS module." ??

I ask, "so *all that* was caused by a faulty ABS module?" He says "that's what the code was for, so we're replacing it, then we just have to road test it." I asked him to check all the ground locations, especially under the ECU and by the frame rail, he said they would. Don't know if I believe him, but we'll see.

He said it's on order, will take three days to come in.

Meanwhile, we're in a new(er) Jeep Liberty, which we're fine with.

This is not inspiring me with confidence, but we'll see what happens.

EDIT: My guess is that the ABS code could be a symptom of something else. Even, perhaps, a bad ground. Thoughts? It seems to be that instead of some kind of diagnosis here, they just read the codes and are popping in a new part. But I could most certainly be wrong.

Also, a bit of good news, Jeep corporate has contacted me about my post about this on their facebook page. I gave them my info and hopefully this will at least lead to them paying for my tow to the dealer.
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  #26  
Old 04-22-2013, 10:45 AM
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Re: 2014 GC Totally $#@% dead

I haven't read all the posts but this is definitely a bad ground... most likely very close to the battery to wipe everything out. It could simply be your (-) cable is a little loose on the battery.

That being said, I would also be on the brink of snapping if this happened to me.
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  #27  
Old 04-22-2013, 10:53 AM
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Re: 2014 GC Totally $#@% dead

Thanks. Based on everyone's input here, even if I get it back and it's totally fine, I will be checking the two ground locations mentioned and the battery cable to make sure.

Really appreciated everyone. I know it's not that big of a deal and I'm FREAKING OUT and THROWING STUFF, but it's just an annoyance I didn't have time for, nor did I expect it from a brand new vehicle.

So thanks...
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  #28  
Old 04-22-2013, 10:59 AM
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Re: 2014 GC Totally $#@% dead

I have (2) 2011's and haven't had any serious issues, just normal stuff but that was after I bought them for the most part.

There is nothing more frustrating than spending that much money and having it die on you. I had a boat that died first time out; it was VERY frustrating.

Good luck; I loves ours and I think (Once you are past the BS) you will too.'
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  #29  
Old 04-22-2013, 11:18 AM
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Re: 2014 GC Totally $#@% dead

I'm sure I will love it too. I already miss it, and on Saturday night, I $#@%-ing HATED it.

Here is what I just sent to the "facebook" contact at Jeep corporate. I hope he can get it up the chain...

-------------------------

The dealership is telling me that the issue is a "faulty ABS module." What I would love to do is get information from one of Jeep's technicians why a faulty ABS module would cause popping out of gear, flickering headlamps, and a completely dead vehicle where you can't even turn on the hazard flashers. Does the Jeep "reboot" when it detects a failure like this? Because that's what it seemed to do. Here is what would satisfy me right now:
1) Explanation of how the ABS system works on a technical level and how it could cause the vehicle to exhibit the symptoms it did.
2) Assurance that Jeep will go through my entire vehicle front to back for quality control issues
3) Reimbursement of my $131 + $20 tip ($151 total) out of pocket for the tow to Town & Country Jeep in Levittown from near my home in Farmingville.

I hope Jeep can provide these three things for me. Thank you.
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  #30  
Old 04-22-2013, 01:20 PM
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Re: 2014 GC Totally $#@% dead

a) Don't think it is a battery connection - apparently when the starter would engage, it cranked fine. That makes it in the soleniod circuit. There is usually a direct main power and ground connection to the starter motor.
b) I'd need to see a wiring diagram and look for something common (probably a ground) between the ABS, dash, and solenoid circuit. It is interesting that the only code set was for the ABS - do you know what the code was ?
c) There are several ABS codes for both low voltage and "implausible" readings that could result from a bad ground or a short.
d) Hopefully in the near furture CJF will release a complete set of wiring diagrams to suppliment the Service Manual on CD.
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  #31  
Old 04-22-2013, 01:41 PM
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Re: 2014 GC Totally $#@% dead

Yes, it cranked fine. I don't know what the code was, and the dealership, while being very polite, has pretty much been only as communicative as they have had to be. I kind of got "yessed" when asking questions.

I don't have a lot of faith in their service department so far, but I suppose I could ask to speak to a technician. My wife said it was like stepping back in time in there. The whole place was whisper quiet, and instead of entering my issue in a computer, the service desk guy wrote it down by hand on the work ticket. I didn't notice if he even had a computer.

I don't want to be too pushy right off the bat with the service dept. I think it's serious enough that Jeep corporate is aware of this now. I'll let them do their jobs.

But I will say this -- if I get this rig back and this happens again? I am going to raise holy hell.

UPDATE: Just got word back on the Book-of-Face. Jeep "Top Care" team has all the info on my case. Not sure what that means yet, but I will try to be patient and not throw stuff.
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  #32  
Old 04-24-2013, 01:14 PM
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Re: 2014 GC Totally $#@% dead

Just got off the phone with Chrysler corporate after they initiated contact from my Facebook post (anyone having serious Jeep issues, I would encourage you to post there as it's public, and you'll be contacted by their customer care). The rep listened and proposed a solution I am happy with as far as the inconvenience and frustration I experienced that night.

He did made it clear that I have to push the dealership for communication and that if I am not satisfied with their efforts, that each dealership has key people and contacts at Chrysler to address any issues I might be having with the vehicle and that I should push them to pursue those avenues. I am fine with that. I probably need to be a little more assertive with them, but for now I want to give them a chance to do their jobs -- which right now, is replacing the ABS module according to codes the vehicle threw. We shall see.

If, after this, the issues have not been solved to my satisfaction, he would certainly like to hear about it and will follow up at that point, but for now, he was hoping this was a "one-off" issue that would be taken care of by the dealer.

So, happy with Jeep Corporate so far, now I'm looking for the dealer to step up.
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  #33  
Old 04-26-2013, 09:07 AM
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Re: 2014 GC Totally $#@% dead

Got the Jeep back from the dealer this morning. I really do like this dealership so far, it has been pretty good experiences all around. It's behaving like a new vehicle again. The service guy said they tightened up some electrical grounds and replaced the ABS module. I'm going to cross my fingers and hope that yes, this was just a bad part and maybe a poor ground. So, I'd give the dealership an A on sales, an A on service, and an A for Jeep corporate on attending to my issue. I may revise later if something else comes up, but for now, I'm going to expect the best.
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  #34  
Old 04-26-2013, 09:09 AM
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Re: 2014 GC Totally $#@% dead



Good to hear!


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  #35  
Old 04-26-2013, 09:28 AM
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Re: 2014 GC Totally $#@% dead

Grounds can be very tricky, under the right circumstances an alternator can put over 200v on a circuit and let the smoke out. Also electricity will find an alternate path if a normal ground is blocked and sometimes that is through something else (like an ABS module).

Good for you that you have a new ABS module but have to wonder if that was just how the bad ground was showing up. Too many (not just dealers) just throw parts at problems and hope they go away.

Fortunately aircraft are professionally maintained. Was at Sun'n'Fun at Lakeland Linder a few weeks ago and saw many aircraft over a half century old that are still being flown. Guess I have always looked at automotive maintenance the same way.

I suspect a bad ground caused the ABS to fail and not the other way round.
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  #36  
Old 04-26-2013, 09:35 AM
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Re: 2014 GC Totally $#@% dead

Thanks. My suspicion, based on other posts here in JG, was a ground as well. I will take the service manager at his word that he checked this, but I will verify what I can this weekend as well.
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