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  #349  
Old 05-21-2013, 02:55 PM
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Originally Posted by marosenb View Post

If Chrysler where to step up and handle it, that would be the case. Once the lawyers get involved, it is up to the individual state's laws.

Some states leave up to the manufacturer, to get money back, or a similar vehicle. I would rather have my money back then leave it to Chrysler to say what they feel would be a similar vehicle.
I get the logic, just I meant that the purchaser should have the right to choose, not the manufacturer. If a car gets to lemon status, it means the manufacturer and dealership don't give a shit about their customers, so they should have no rights at that point. To me the law should allow the screwed customer the ability of options, but knowing government, I can see that is not the case....
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  #350  
Old 05-21-2013, 03:02 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by Lanrete View Post
I get the logic, just I meant that the purchaser should have the right to choose, not the manufacturer. If a car gets to lemon status, it means the manufacturer and dealership don't give a shit about their customers, so they should have no rights at that point. To me the law should allow the screwed customer the ability of options, but knowing government, I can see that is not the case....
On a purchase, I believe I would get to choose.

You get MSRP for the vehicle and just give a VIN # of the vehicle you want with the same MSRP to the group that handles the paperwork for the swap. Then they handle everything with the dealer until it's time for you to go sign the paperwork. Either that or you get the MSRP and if you want to upgrade, you manage that with the dealer.
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  #351  
Old 05-21-2013, 03:13 PM
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Originally Posted by amc2002 View Post

On a purchase, I believe I would get to choose.

You get MSRP for the vehicle and just give a VIN # of the vehicle you want with the same MSRP to the group that handles the paperwork for the swap. Then they handle everything with the dealer until it's time for you to go sign the paperwork. Either that or you get the MSRP and if you want to upgrade, you manage that with the dealer.
I would hope (ignorantly) leasing would be the same, as you are still a customer. Your case makes my head hurt, another example of how humanity is worsening... After the first couple of issues, they should have given you a new vehicle, then whenever they fixed the problem, they could sell it used at near new pricing. I know I am preaching to the choir, but I could so easily get into a tirade over how poorly you have been treated....
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  #352  
Old 05-21-2013, 04:46 PM
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Unlike Kmart or target where you're returning something simple Chrysler doesn't want to set a precedent of taking back cars too easily because then the house of cards will begin to tumble for them. I wish that they would speed up your process but unfortunately that's exactly what it is ..a process.. Hopefully it will end in your favor much sooner then later and you can get another gc that will be excellent in fit,finish and driver experience. If smaller stores started sweating customers about returns of 50k their bottom line would be destroyed but since they don't have to worry about that then its easier for them..I hope it gets easier for you and the family.
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  #353  
Old 05-21-2013, 04:47 PM
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Till now I would of expected them to come up with a (proper) fix in a timely manner and send you on your merry way.
Your car is now at the stage where realistically you would think they would set you up in a new identical vehicle and organise a title swap with your lease company so you are not out of time or effort or affecting your credit score. With your old vehicle they would then ship it back to Detroit and take all the time they need to go over it with a fine tooth comb to assess the problems and address the problems for it and all other vehicles pre and post production to ensure this doesn't happen again. They can then auction it off later on as per their internal company vehicle disposal policy.

Makes too much sense though, hope it's sorted mate, I feel ya pain
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  #354  
Old 05-21-2013, 05:02 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by Lanrete View Post
I would hope (ignorantly) leasing would be the same, as you are still a customer. Your case makes my head hurt, another example of how humanity is worsening... After the first couple of issues, they should have given you a new vehicle, then whenever they fixed the problem, they could sell it used at near new pricing. I know I am preaching to the choir, but I could so easily get into a tirade over how poorly you have been treated....
Thanks, Lanrete -- I'm hesitant to compare my case to the overall worsening of humanity. After all, this still falls under "first world problems."

But yeah, I think when things get to a certain point, BEFORE Lemon Law kicks in or right about there, Chrysler could even save money by having better procedures in place to handle things like this. As far as I know, I followed all the right procedures -- brought the car back to the dealer every time something happened. Contacted customer care at Chrysler. Not sure what more I should have been expected to do according to Chrysler.
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  #355  
Old 05-21-2013, 05:03 PM
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Re: 2014 GC Totally $#@% dead

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I hope it gets easier for you and the family.
Much appreciated, Challengerbizjet!
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  #356  
Old 05-21-2013, 05:04 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by Bretto View Post
Till now I would of expected them to come up with a (proper) fix in a timely manner and send you on your merry way.
Your car is now at the stage where realistically you would think they would set you up in a new identical vehicle and organise a title swap with your lease company so you are not out of time or effort or affecting your credit score. With your old vehicle they would then ship it back to Detroit and take all the time they need to go over it with a fine tooth comb to assess the problems and address the problems for it and all other vehicles pre and post production to ensure this doesn't happen again. They can then auction it off later on as per their internal company vehicle disposal policy.

Makes too much sense though, hope it's sorted mate, I feel ya pain
If only it could work that way -- I think that would be ideal. Just a title swap, especially if I managed to find an identical vehicle (same exact trim, options, etc.)... But yeah, makes too much sense, eh?
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  #357  
Old 05-21-2013, 05:08 PM
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Yes you're making wayyyy too much sense out of the Chrysler maze.
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  #358  
Old 05-21-2013, 05:24 PM
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Re: 2014 GC Totally $#@% dead

I just got my Jeep back.


They test drove it for a whopping 15 miles, and said, yep, it is all fixed. I get to be the guinea pig for them again... They have had it in the shop 3 times, 21 days, and I seem to be following in your footsteps, as the latest fix was to replace the ABS module. The service guys were sympathetic to me complaining, but they said all they can try to do is fix it and give it back.

i told them flat out that for 2 weeks, I am not putting my kids in it. The service guy said that Chrysler techs claimed they are seeing more than a handful of cases like this, and replacing the ABS module seems to fix them. We'll see.

Here is a real kicker: After the Jeep shut down on the highway the first time, they said that replacing a bad catalytic converter fixed the mechanical issues, but not the electrical. They let me know today that by mechanical issues, they meant they fixed a rattle in the engine, not it refusing to accelerate and then shutting down. The shutting down part was what they were hoping was a one time "quirk".
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  #359  
Old 05-21-2013, 07:11 PM
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Quote:
Originally Posted by marosenb View Post
I just got my Jeep back.

They test drove it for a whopping 15 miles, and said, yep, it is all fixed. I get to be the guinea pig for them again... They have had it in the shop 3 times, 21 days, and I seem to be following in your footsteps, as the latest fix was to replace the ABS module. The service guys were sympathetic to me complaining, but they said all they can try to do is fix it and give it back.

i told them flat out that for 2 weeks, I am not putting my kids in it. The service guy said that Chrysler techs claimed they are seeing more than a handful of cases like this, and replacing the ABS module seems to fix them. We'll see.

Here is a real kicker: After the Jeep shut down on the highway the first time, they said that replacing a bad catalytic converter fixed the mechanical issues, but not the electrical. They let me know today that by mechanical issues, they meant they fixed a rattle in the engine, not it refusing to accelerate and then shutting down. The shutting down part was what they were hoping was a one time "quirk".
Let me guess... You're believing that about as much as I am, right? A rattle in the engine? "Oh, you wanted us to fix the shutting down part too? You should have told us!"

Ugh.

Well, here's hoping yours is really fixed this time! Keeping your kids out of it for two weeks is probably a wise idea. I suppose the good news is that if there is still any issue related to this, it should make itself apparent quickly. We couldn't string more than three days in a row.

And by that point, you will have an official legal lemon. But I'm hoping you just can start enjoying your vehicle!
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  #360  
Old 05-21-2013, 08:31 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
Let me guess... You're believing that about as much as I am, right? A rattle in the engine? "Oh, you wanted us to fix the shutting down part too? You should have told us!"

Ugh.

Well, here's hoping yours is really fixed this time! Keeping your kids out of it for two weeks is probably a wise idea. I suppose the good news is that if there is still any issue related to this, it should make itself apparent quickly. We couldn't string more than three days in a row.

And by that point, you will have an official legal lemon. But I'm hoping you just can start enjoying your vehicle!
Thanks, that makes two of us. I drove it around a ton tonight, put it through the paces... Eco on, eco off, sport mode, fast acceleration, etc. Overall I was really happy. When working, it really is an impressive vehicle.
I did have two times where it acted a little off, like it wouldn't downshift or something, but I can't tell if I was just being paranoid, due to all the other problems.

The first problem took a week or two to show up. The second time took 18 hours after it was fixed, the third took about 6 days, so I really need to see it perform well for a while before I have any confidence.


I hope your case works out ok, and you get what you need to move on from all of this too. It truly sucks that you had to go through everything you did.
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