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  #37  
Old 04-27-2013, 01:05 PM
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Re: 2014 GC Totally $#@% dead

So I just got a look at the service ticket. Even though the service manager took everything down by hand, he did enter everything into the ticket.

Cause: Perform diagnosis for codes C2101-17, C2112A-16, U0100-00, U0125-00 - internal failure of ABS module
Correction: Check ABS Circuit, TSB's, All grounds, Remove/replace ABS module, clear codes, road test

So it looks like they went through everything. I wonder what the codes are for though? I haven't been able to find anything online corresponding to those. I guess they are specific Chrysler codes and not OBD-related?

UPDATE: Looks like from the codes I was able to find online (the first four seem to be ODB), that battery voltage was high, communication was lost with a bunch of sensors -- ECU, ABS, etc., ABS detected system voltage was above 17 volts. Would seem to indicate a grounding issue, maybe alternator cable or something. So @padgett, your hypothesis seems spot on. Probably a bad ground that killed the ABS module. Interesting. I wonder if they'll eventually have a TSB for this, and start checking all the 2014's at the dealers? Seems to be a few of us here who have run into this.
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  #38  
Old 04-27-2013, 04:42 PM
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Re: 2014 GC Totally $#@% dead

C2101-17 High Battery Voltage (my stuff says above 16.5v for 100 msec)
C2112A-16 (C212A-16 ?) Low System Voltage
U0100-00 Lost ECM Communication
U0125-00 Lost Accelleration Sensor Module Communication

A surge - C2101 - could certainly take out a module

I would stronglly suggest that CJF perform a ground circuit tightness check on new cars (perhaps QC is supposed to) since a loose ground connection can cause very expensive damage.

Once CJF decides to sell owners a complete wiring manual I will probably be able to say which connection to check.

ps I know the documentation for the FSM says "IT DOES NOT CONTAIN THE TRADITIONAL WIRING DIAGRAM INFORMATION It does contain the wiring information relavent to a diagnostic trouble code (DTC) in the diagnostic procedure for the specific DTC." but when the diagnosis says " Refer to the appropriate wiring information." and it is not there and I cannot buy one, it is annoying.
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  #39  
Old 04-30-2013, 11:55 AM
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Re: 2014 GC Totally $#@% dead

So the Jeep seemed fine all weekend. I ran a few errands with it, no problem. This morning, my wife goes to take my 5-year-old to a doctor's appointment and she calls me in a panic. All the lights in the dash went out, and the windshield wiper starts going on. I said get to a safe place and shut it off. Before she can do that, it dies in the middle of the road. She is understandably totally freaking out. We're both still a little raw from the accident a month ago.

She finally gets the car restarted and got to the side of the road, but she's not in a safe place. I am 30 miles away hearing this. My stepson coincidentally had a doctor's appointment 20 minutes later as the same doctor, so he got behind the Jeep and put his flashers on, and eventually they decided to move it a few hundred feet into a parking lot. It was still acting weird.

When I got there, I looked around for the grounds I could see that were mentioned here. Alternator didn't seem to have a loose ground from what I could tell. Everything seemed tight. Maybe stuff needs to be removed, cleaned, then re-tightened? Why would the Jeep be fine for days and then suddenly start freaking out again? THAT is what makes this such a nightmare.

I just contacted Chrysler. 338 miles on the Jeep, dead twice in the middle of the road, I don't want the car back. I just don't trust it. No way I'd be able to take a trip in this thing out of state and have any belief we would make it back safely.
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  #40  
Old 04-30-2013, 12:35 PM
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Re: 2014 GC Totally $#@% dead

Yikes!
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  #41  
Old 04-30-2013, 01:59 PM
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Re: 2014 GC Totally $#@% dead

Spoke with someone at Chrysler, who was very sympathetic, said I was a small small minority that had two problems like this in 300 miles and that he certainly felt that this was not the "new owner experience" that people looked for and that hopefully Chrysler would be able to take care of swapping this out, but said it's up to the NY district manager to decide about buybacks. He heard back from the manager while I was on the phone who told him "absolutely not -- we can fix anything." So apparently Chrysler has put the fear of god into the dealership service department and the company is sending someone there to personally "fix" this issue.

It doesn't seem like Chrysler swapping this out is an option right now, and the law is not (yet) with me. Am I being a wuss for not raising holy hell about this? Everyone's telling me "drop the car off with the keys and tell them you're not taking it back," but it's not as easy as that. I want to follow official channels and such, but I do not want to put my wife and child back in this car.

What a $#@% nightmare this is. Isn't owning a NEW CAR supposed to be a great experience? There is so much else going on in my life right now that I don't have time for this. I need a 100% reliable vehicle. Chrysler is going to expect me to take this back once it's "fixed," and I don't trust it enough to take me around the block.
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  #42  
Old 04-30-2013, 02:18 PM
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Re: 2014 GC Totally $#@% dead

Wow. So now I'm getting the run around. Apparently the local representatives are telling corporate, what are you so upset over? The customer brought the car in, we fixed it, and it's only back in for the second time. It's just a warranty issue and we will handle it.

I told them are you kidding me? This is a DANGEROUS situation where the car SHUTS OFF IN THE ROAD. It's not an air conditioning malfunction or the radio stopped working, it is DANGEROUS.

I am livid. I just want to turn this thing in, be done with it, and go back to Acura at this point. This is the most horrible customer service I have encountered so far. Apparently corporate has no pull over the local reps. They can just offer what they would "like to see happen."
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  #43  
Old 04-30-2013, 02:45 PM
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Re: 2014 GC Totally $#@% dead

I just read every post in this thread... I honestly feel extremely bad for you.

This is the kind of thing that makes spending big bucks on a vehicle seem ridiculous. The scenario here is something that just makes me mad, and literally has my blood pressure up just from reading it. I don't necessarily think they should "buy it back" yet, but they most certainly should be looking at it as an option.

You sir are a better man than me. I would be outside the dealership with a sign saying "Don't buy a Jeep, ask me why." until someone did something I was comfortable with.

Not sure what the lemon law is where you are, but I would be looking it up and getting it documented each time in writing. Just write on the paperwork "Strike One, Strike Two, ...
and get the manager to sign and initial it.
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Old 04-30-2013, 02:50 PM
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Re: 2014 GC Totally $#@% dead

Mines different problem with Uconnect console which is fu#$%^ dead and getting tired of being told its a new vehicle so parts is difficult wtf !!!??

heres a picture of the fcking screen , still waiting on the replacement head unit

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Old 04-30-2013, 02:53 PM
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Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by sundru View Post
Mines different problem with Uconnect console which is fu#$%^ dead and getting tired of being told its a new vehicle so parts is difficult wtf !!!??

heres a picture of the fcking screen , still waiting on the replacement head unit

They have a whole whack of that exact part sitting in the jeeps on the lot. I had a problem with some module in the stack and they took one out of a new car off the lot that same day. I was very impressed to be honest cause that car was now not sellable until they got the part in... which they said could be days. This wasn't even a real inconvenience for me as all the problem was doing was disabling the eco button.
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  #46  
Old 04-30-2013, 02:55 PM
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Re: 2014 GC Totally $#@% dead

ty dint even think that was an option, am gonna pitch this solution to the dealer and have them think over it ..
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Old 04-30-2013, 03:22 PM
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Re: 2014 GC Totally $#@% dead

FWIW intermittants are some of the hardest problems to find. Am odd but would have an OBDII device and a tablet running Torque monitoring everything. Dealer should be doing the same and giving you a different car until they can determine exactly what is happening. May take Chrysler factory involvement.

If it were me, I'd call Customer Assisance, explain that it cannot be considered safe, and open a case directly.
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Old 04-30-2013, 03:25 PM
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Re: 2014 GC Totally $#@% dead

If these were annoyances or downtime issues then i could see them saying no buyback just yet. You should NOT have to participate in an unsafe experiment against your will, which is what they are making you do. They can pull out your radio for a week and inconvenience you. They cannot require you to put your family in danger "just a couple more times" while they sort it out.
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