Originally Posted by jp467
This is just poor customer service by the dealer. If they said they were going to call Monday that's what they need to do, weather they got it fixed or not you should get a call with an update. They must still be working with the local business office as they at this point would have to approve those repairs. I don't how you have managed to be this patient with them. I know a few years ago when I had my issue and it was at the dealer for 3 and half weeks at one point I was calling every day or two for an update if I didn't hear from them. It seems they are looking for a mechanical solution for your problem now by replacing the transfer case. It sounds like they don't have a clue as to what's wrong with it, but to me it sounds like an electrical problem.
Sounds electrical to me too, and probably unrelated to the transfer case.
My wife was supposed to be picking it up and I told her to have them call me because I believe I am owed an explanation of just what led them to believe it was the transfer case and why they expect changing the transfer case is going to fix it.
I also would like an explanation why a brand new Jeep needs a new ABS module, transfer case control module and transfer case, all at under 1000 miles.
Enough is enough. When I call tomorrow I will find out what is going on. Chrysler or not, it is absurd that the dealer is not replacing it at this point and I am going to say as much if they tell me anything but "your car is fixed."
Horrible customer service is right. Before this, I blamed Chrysler. Now I am starting to blame the dealer. I am their customer and they need to take care of this. Enough is enough.