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  #469  
Old 06-08-2013, 09:54 AM
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Re: 2014 GC Totally $#@% dead

is it possible it's like software, a program may crash at a certain point, you fix that bug and something else causes a crash. they just don't show up until the first bug is fixed.
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  #470  
Old 06-08-2013, 02:24 PM
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Re: 2014 GC Totally $#@% dead

Amc I can't believe this is still going on! I feel terrible for you...like I stated earlier I would rent a flat bed and make a huge sign that's states this is what you get when you buy a jeep from town........ Lol. Now I know some people will say oh Chrysler is what needs to fix it or your not going to get anything done that way. But IMHO that dealership is on a busy street LOTS of people will see and there is public parking right in front of the dealership.amc let me know if you want someone to do a sign and a tow truck I have friends in both buisness.

Damn I really am pissed for you!
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  #471  
Old 06-08-2013, 03:51 PM
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Originally Posted by Bostondan77 View Post
Amc I can't believe this is still going on! I feel terrible for you...like I stated earlier I would rent a flat bed and make a huge sign that's states this is what you get when you buy a jeep from town........ Lol. Now I know some people will say oh Chrysler is what needs to fix it or your not going to get anything done that way. But IMHO that dealership is on a busy street LOTS of people will see and there is public parking right in front of the dealership.amc let me know if you want someone to do a sign and a tow truck I have friends in both buisness.

Damn I really am pissed for you!
Thanks BostonDan. If it comes to that, I will definitely give you a shout.
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  #472  
Old 06-10-2013, 06:05 PM
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Re: 2014 GC Totally $#@% dead

So on Friday, my wife was told by Town & Country that they were replacing the transfer case on our 2014 Limited and that they were just going to drive it over the weekend to make sure everything was A-OK. We were to expect a call on Monday to come pick it up because it would be ready.

Guess who didn't get a phone call today?

I will probably give them a shout tomorrow morning to see what happened.

My guess? Problem not solved. Today begins week four at the dealership.
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  #473  
Old 06-10-2013, 06:46 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
So on Friday, my wife was told by Town & Country that they were replacing the transfer case on our 2014 Limited and that they were just going to drive it over the weekend to make sure everything was A-OK. We were to expect a call on Monday to come pick it up because it would be ready.

Guess who didn't get a phone call today?

I will probably give them a shout tomorrow morning to see what happened.

My guess? Problem not solved. Today begins week four at the dealership.
Grrr. Sorry AMC, that really blows.

At this point, the should just be done with it. Chrysler has probably paid your dealer more than the cost of the Jeep in repairs. Have you heard back from anyone at all?
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  #474  
Old 06-10-2013, 10:00 PM
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Originally Posted by marosenb View Post

Grrr. Sorry AMC, that really blows.

At this point, the should just be done with it. Chrysler has probably paid your dealer more than the cost of the Jeep in repairs. Have you heard back from anyone at all?
Nope. No one. Really wondering how I could have handled this better because obviously I did something wrong here if we are at this point with no resolution.
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  #475  
Old 06-10-2013, 11:11 PM
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Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by amc2002 View Post
So on Friday, my wife was told by Town & Country that they were replacing the transfer case on our 2014 Limited and that they were just going to drive it over the weekend to make sure everything was A-OK. We were to expect a call on Monday to come pick it up because it would be ready.

Guess who didn't get a phone call today?

I will probably give them a shout tomorrow morning to see what happened.

My guess? Problem not solved. Today begins week four at the dealership.
This is just poor customer service by the dealer. If they said they were going to call Monday that's what they need to do, weather they got it fixed or not you should get a call with an update. They must still be working with the local business office as they at this point would have to approve those repairs. I don't how you have managed to be this patient with them. I know a few years ago when I had my issue and it was at the dealer for 3 and half weeks at one point I was calling every day or two for an update if I didn't hear from them. It seems they are looking for a mechanical solution for your problem now by replacing the transfer case. It sounds like they don't have a clue as to what's wrong with it, but to me it sounds like an electrical problem.
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  #476  
Old 06-10-2013, 11:17 PM
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Originally Posted by jp467 View Post

This is just poor customer service by the dealer. If they said they were going to call Monday that's what they need to do, weather they got it fixed or not you should get a call with an update. They must still be working with the local business office as they at this point would have to approve those repairs. I don't how you have managed to be this patient with them. I know a few years ago when I had my issue and it was at the dealer for 3 and half weeks at one point I was calling every day or two for an update if I didn't hear from them. It seems they are looking for a mechanical solution for your problem now by replacing the transfer case. It sounds like they don't have a clue as to what's wrong with it, but to me it sounds like an electrical problem.
Sounds electrical to me too, and probably unrelated to the transfer case.

My wife was supposed to be picking it up and I told her to have them call me because I believe I am owed an explanation of just what led them to believe it was the transfer case and why they expect changing the transfer case is going to fix it.

I also would like an explanation why a brand new Jeep needs a new ABS module, transfer case control module and transfer case, all at under 1000 miles.

Enough is enough. When I call tomorrow I will find out what is going on. Chrysler or not, it is absurd that the dealer is not replacing it at this point and I am going to say as much if they tell me anything but "your car is fixed."

Horrible customer service is right. Before this, I blamed Chrysler. Now I am starting to blame the dealer. I am their customer and they need to take care of this. Enough is enough.
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  #477  
Old 06-10-2013, 11:29 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
Sounds electrical to me too, and probably unrelated to the transfer case.

My wife was supposed to be picking it up and I told her to have them call me because I believe I am owed an explanation of just what led them to believe it was the transfer case and why they expect changing the transfer case is going to fix it.

I also would like an explanation why a brand new Jeep needs a new ABS module, transfer case control module and transfer case, all at under 1000 miles.

Enough is enough. When I call tomorrow I will find out what is going on. Chrysler or not, it is absurd that the dealer is not replacing it at this point and I am going to say as much if they tell me anything but "your car is fixed."

Horrible customer service is right. Before this, I blamed Chrysler. Now I am starting to blame the dealer. I am their customer and they need to take care of this. Enough is enough.

Its really a shame you have had to go through this because the 2014 Grand Cherokee is an amazing vehicle if you have one that is operating properly.
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  #478  
Old 06-11-2013, 12:03 AM
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Amc, I'm a patient guy, but I would've had a stroke by now. I bought a 2006 jeep and I had problems with the abs right away and it took them 3 tries to get it fixed. I'd want a different one as well if I was you. Good luck🍺
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  #479  
Old 06-11-2013, 05:03 AM
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I wonder if contacting the BBB would help in this situation since the dealer is of no help
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  #480  
Old 06-11-2013, 06:23 AM
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Re: 2014 GC Totally $#@% dead

The BBB is a joke. They don't do anything if the company doesn't respond. I've tried with them before.

Your best bet is your states attorney general.
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