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  #505  
Old 06-13-2013, 04:40 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
So hopefully a semi-final update (well, until the next one -- whether it be vehicle replacement or another issue):

Drove the Jeep last night and LOVE IT! But that goes without saying. Even through all this, I have loved the vehicle. Just wanted it to work correctly, which last night it was. Finally.

Received a call from Chrysler (probably from my website query) and they said they had spoken to the dealership about my "extensive" repairs and that they were going to escalate my issues to the "Chrysler Business Office" and the GM of my dealership. He said they take these things very seriously and although he hoped my vehicle was now fixed, he would still escalate the issue.

So what was the issue? Check it out... Some of this is paraphrased.

Complaint: Service 4WD System message

Cause: Scan vehicle for codes - code present is C1476-00. Check circuits T315 T316 K504 T313 K594 for high resistance - all good

Action: R/R drivetrain control and motor per STAR. Problem still active. Replace position sensor per STAR and perform battery disconnect. Codes came back. Load test all circuits. Consulted with (name withheld) on STAR hotline 5/21 and sent STAR the scan report. C1476-00 was not in their report, so case was escalated to engineering. As of 5/23, all STAR recommended procedures have been followed. 5/31 - perform relearn process manually. 6/3 - per (names withheld) R/R transfer case. 6/5 TC replaced, relearn system with series of key cycles and per STAR roadtest vehicle extensively. Vehicle driving/performing as designed. All system functioning with no warning lights.

And there we have it. The guy at Town & Country service is supposed to call me tomorrow to make sure everything is OK and I will find out exactly what the issue with the transfer case was.

Until then, I hope our vehicle is DONE with all the repairs and fallout from the bad ground and I hope it will be 100% reliable for our upcoming vacation.

Looks like a lot of us here are finally getting our vehicles into shape. I'm still crossing my fingers for a couple of you though (and keeping them crossed for my own vehicle).

Being so completely mentally exhausted by all this, I'm tempted to just stop the lemon proceeding, even though most of the miles on this car are now the dealer's. I don't want to negotiate another lease. I really just wanted a functional, reliable vehicle. If I have that now, and let's hope, I'm eager to have all this BS behind me. I guess we'll see IF Chrysler ever gets back to my lawyer and IF the vehicle continues to be reliable. We should probably know soon. We never managed to string together more than a few days without an issue.

Not sure if I should congratulate you, or if that would be jinxing it. I hope everything works out for the best for you and your family, be that this one working, or a new vehicle.
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  #506  
Old 06-13-2013, 05:43 PM
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Re: 2014 GC Totally $#@% dead

Geez, AMC, I sure hope the troubles are over. You certainly had a lifetime's worth of them with this particular vehicle. Wishing you the very best here on out.
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  #507  
Old 06-13-2013, 05:56 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by Angler View Post
Geez, AMC, I sure hope the troubles are over. You certainly had a lifetime's worth of them with this particular vehicle. Wishing you the very best here on out.

What he said!

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  #508  
Old 06-14-2013, 09:19 AM
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Re: 2014 GC Totally $#@% dead

It's been a another whole week, and still no jeep.
It's been a 4th service visit, and still it doesn't work.
I'm in my 4th loaner, and this really blows.

I don't even know who to talk to anymore. I feel like last week I was just told yes to shut me up.

Chrysler Corp last Friday "We are going to look into the possibility of replacing your vehicle. We will call you on Monday" No phone calls, and they won't return my call.
Dealership last Friday: "This is insane, we are going to push on our side to get you into a new vehicle" Now: "Uh, so, uh, we are going to talk to the Chrysler technicians again and try to fix this one again. "

4 times my BRAND NEW Vehicle broke down. Three of those times, the engine shut down. One of those times, it shut down, while moving, on the highway.
Almost 30 days in the shop.

Hey JEEP: @&^$#%@&$#%@^$#&!


Sorry, needed to vent.
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  #509  
Old 06-14-2013, 10:31 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by marosenb View Post
It's been a another whole week, and still no jeep.
It's been a 4th service visit, and still it doesn't work.
I'm in my 4th loaner, and this really blows.

I don't even know who to talk to anymore. I feel like last week I was just told yes to shut me up.

Chrysler Corp last Friday "We are going to look into the possibility of replacing your vehicle. We will call you on Monday" No phone calls, and they won't return my call.
Dealership last Friday: "This is insane, we are going to push on our side to get you into a new vehicle" Now: "Uh, so, uh, we are going to talk to the Chrysler technicians again and try to fix this one again. "

4 times my BRAND NEW Vehicle broke down. Three of those times, the engine shut down. One of those times, it shut down, while moving, on the highway.
Almost 30 days in the shop.

Hey JEEP: @&^$#%@&$#%@^$#&!

Sorry, needed to vent.
Ugh. So infuriating. Here I thought you being patient was getting you better results. The worst part is when they stop calling you back. When my "Top Care" rep closed my case and stopped answering my phone calls, that was when I really started getting angry instead of just frustrated. I started to feel like a sucker, like I had "been had."

Did you ask your dealer what changed between "we're going to get you into a new vehicle" and "we'll just fix this one?"

Our car only shut down twice (knock on wood) and they traced that to the bad ground. After that, it was the transfer case issues, and since they found the loose ground it hasn't shut off in traffic -- my dealer put on LOTS of miles to make sure of that. That is the ONLY reason I am regaining confidence in the vehicle. If it was still shutting down in traffic I would be livid.

You deserve a new vehicle at this point. There's absolutely NO QUESTION of that. The problem is getting someone to listen.

Looking back, what I think I could have done better is to have gone up the chain at the dealership -- get the general manager involved, etc. It might still come to that in our case as Chrysler has not even answered my letter for a buyback. The next step if Chrysler doesn't respond is to sue the dealer using NY Lemon Law. I have already seen that letter that will be sent if Chrysler doesn't respond and it's asking for damages, lawyer fees, etc.

I think that would motivate any business into talking/dealing before it came to that.

Best of luck... This is a real tragedy and you deserve for Chrysler to compensate you AND exchange your vehicle.
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  #510  
Old 06-14-2013, 12:11 PM
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Re: 2014 GC Totally $#@% dead

Key to insist on is that all of these different things seem to stem from a common root cause (the bad ground) and you cannot know what else has been stressed. At least have the dealer put a note in the service record to that effect.

That way if something goes out in the future, this can be referenced.
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  #511  
Old 06-14-2013, 12:32 PM
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Re: 2014 GC Totally $#@% dead

Last Friday, the sales guy and the dealership owner said they would push for a replacement. They stopped returning my calls/emails. The service guy told me he was told to find a fix for mine, so I am not sure what changed, if anything.

Maybe I am just running short on patience. It is only been a week since they told me they would work on pushing for a replacement. Then again, it has been two months since I have been dealing with this crap.

The Chrysler guy makes it worse, cause he really seemed genuinely ready to help, promised to call on Monday, and then nothing. I have left him several messages.
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  #512  
Old 06-14-2013, 02:18 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by marosenb View Post
Last Friday, the sales guy and the dealership owner said they would push for a replacement. They stopped returning my calls/emails. The service guy told me he was told to find a fix for mine, so I am not sure what changed, if anything.
Sure sounds like a change to me.

Quote:
Maybe I am just running short on patience. It is only been a week since they told me they would work on pushing for a replacement. Then again, it has been two months since I have been dealing with this crap.
Understandable. Warranty aside, you could have bought a used vehicle and perhaps it would be more understandable if you had to deal with a few headaches. Point is, we both bought $40K automobiles -- new ones. You do that so you have a reliable car that you can depend on. No one has time for this crap when we're trying to work, have a family, etc. A car with issues is THE reason people DITCH cars with issues -- not just because of cost, but because of the huge inconvenience. And when the car is dying in traffic? If it was a used car, hell you'd even lose money just to trade it in and be done with it and let whoever buys it at auction figure it out.

Especially with a company like CJF that has LONG been at or near the bottom of the "initial defect" list, you would think they would have a method to deal with cases like ours that didn't just involve letting the customer get pissed off and flail about trying to get someone to help him.

Look. If you make vehicles that consistently have the MOST initial defects, you are still going to have people who love the products and who are willing to deal with some of this stuff because they love the products so much. How about making it EASIER for them to love the products so that when they DO get a rare vehicle that has multiple issues, multiple SERIOUS issues that fall outside "simple warranty repairs," have a process for them. Have a department SPECIFICALLY for these issues, and make it easy for folks to have their grievances addressed. And I think it's a definitive line between "simple warranty repairs" and "dramatic issues," so it shouldn't be easy to sort through people calling just to be heard and ones who have serious issues.

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The Chrysler guy makes it worse, cause he really seemed genuinely ready to help, promised to call on Monday, and then nothing. I have left him several messages.
Like I said, that was when I pretty much lost it -- when my assigned rep stopped returning my calls. Keep us posted, but I would definitely be consulting a Lemon Law attorney at this point if I was you, or at least tell your dealer that they're leaving you no other choice.

The feeling of your rig dying while driving it is something you don't soon forget. It's a safety issue and it has now happened three times to you? How Chrysler isn't all over that I don't know.

If it makes you feel any better, I had Dodge Caravans and Liberty's for loaners. Liked the Liberty better, but it was a bare-bones vehicle at best.
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  #513  
Old 06-15-2013, 06:34 PM
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So I had my first opportunity to respond to a Jeep survey today. I responded the moment i received the email. When I submitted it, I got the following message: "Our records indicate you have already responded to this survey."

I wonder how I responded? My guess? I gave them all A+++ up and down the line.

Something stinks here.
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  #514  
Old 06-15-2013, 06:38 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
So I had my first opportunity to respond to a Jeep survey today. I responded the moment i received the email. When I submitted it, I got the following message: "Our records indicate you have already responded to this survey."

I wonder how I responded? My guess? I gave them all A+++ up and down the line.

Something stinks here.
Maybe the guy who closed the case filled it out for you. He probably realized you were busy.


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  #515  
Old 06-15-2013, 07:13 PM
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Quote:
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Maybe the guy who closed the case filled it out for you. He probably realized you were busy.

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My thought exactly. How considerate of him. :-)
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  #516  
Old 06-15-2013, 07:57 PM
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Re: 2014 GC Totally $#@% dead

So you have only gotten one survey? I must get three for each time it has been in the shop, plus one when I first bought it.

One of the surveys started out asking if I had any issues with certain aspects of the Jeep. After I checked all the boxes I had issues with, it then went into this long set of questions about each thing I checked... it must have taken me an hour to fill the damn thing out.


Oh, and a quick update: The salesman I worked with sent me an email today. The head of the service department told him that Chrysler is considering a buyback, but first they want to send their own technicians to personally inspect my jeep.

What, do they think the service department and I are in cahoots to fake error codes?
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