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  #49  
Old 04-30-2013, 03:42 PM
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Re: 2014 GC Totally $#@% dead

We talked about this in a different thread, but I am in a similar situation with my two week old 2014 JGC...

Last week, the car shut down on the highway, then restarted, accelerating quickly. At the same time, there were a bunch of electrical issues. Dealer had it from Wednesday through last night. Replaced a snapped catalytic converter (claimed a bad weld) and messed around with the Manifold.
Gave me the Jeep back last night, saying they hoped the electrical stuff was a one time only thing, cause they could see the error codes, but could not replicate the issue.

Today, I was driving it, and it had issues accelerating, and the check engine light came on. Now the dealer has it back.

I don't mean to beat on Jeep, errors happen, but how are they going to give me that same Jeep back, and expect me to feel safe driving it around with my family in the car? What if it wouldn't accelerate past 10 mph while I was pulling out into traffic?
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  #50  
Old 04-30-2013, 03:56 PM
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This truly is a significant safety issue. I would freak out. I suggest filing a safety complaint with the National Highway Traffic Safety Administration. You can do this online. Just google "report vehicle safety issue".

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  #51  
Old 04-30-2013, 04:10 PM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by amc2002 View Post
So the Jeep seemed fine all weekend. I ran a few errands with it, no problem. This morning, my wife goes to take my 5-year-old to a doctor's appointment and she calls me in a panic. All the lights in the dash went out, and the windshield wiper starts going on. I said get to a safe place and shut it off. Before she can do that, it dies in the middle of the road. She is understandably totally freaking out. We're both still a little raw from the accident a month ago.

She finally gets the car restarted and got to the side of the road, but she's not in a safe place. I am 30 miles away hearing this. My stepson coincidentally had a doctor's appointment 20 minutes later as the same doctor, so he got behind the Jeep and put his flashers on, and eventually they decided to move it a few hundred feet into a parking lot. It was still acting weird.

When I got there, I looked around for the grounds I could see that were mentioned here. Alternator didn't seem to have a loose ground from what I could tell. Everything seemed tight. Maybe stuff needs to be removed, cleaned, then re-tightened? Why would the Jeep be fine for days and then suddenly start freaking out again? THAT is what makes this such a nightmare.

I just contacted Chrysler. 338 miles on the Jeep, dead twice in the middle of the road, I don't want the car back. I just don't trust it. No way I'd be able to take a trip in this thing out of state and have any belief we would make it back safely.
I just don't understand Jeep's response to this. They should get you a new vehicle period. Obviously, a serious issue. I would capture this beast from the road and get the engineers on it ASAP to find out what is causing this to incorporate the necessary changes in the production to prevent it. Could be assembly or faulty electrical parts - can't be every Jeep or it would a public outcry. Jeep's reputation is on the line here - I work in healthcare and this would be a sentinel event or near miss in the airlines. Come on Jeep, do what is right.
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  #52  
Old 04-30-2013, 05:59 PM
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Re: 2014 GC Totally $#@% dead

I really did start to think what the hell did I buy a new car for? And you're right -- they are asking my family to take part in an unsafe experiment.

Honestly, I am exhausted from this whole thing. I've been fighting with Chrysler corporate, my kid is sick, my wife is not feeling well (they were both going to the doctor), having issues with my job and my boss was out today and I was supposed to be covering for him.

At first they said they didn't have a loaner for me and didn't know when they would get one. After corporate called them (the rep there said -- this is just embarrassing for us, we have a deal with Enterprise, they should have gotten you a rental if they couldn't get you a dealer loaner), I got a call saying they had a loaner for me.

So we went in and got it and I asked to speak with the service manager. He wasn't available, but the guy at the desk said, "are you Aaron?" I said yes, and he said one of the techs had just gotten back and definitely found another loose ground. He assured me that they were going to go through this vehicle front to back and they were going to put a bunch of miles on it and test it extensively. I said that was all I wanted the first time, because I had my doubts it was an ABS module. My wife and kid were with me and I reiterated that I did not want to put them in an unsafe vehicle that would die in the middle of the highway. If nothing else, for the first time I felt I had made my point with them. The service guy said he understood -- "if it was me, fine, but I know it's your family." Exactly.

What I think I'm going to ask for is that when I get the car back, I get to keep the loaner for a week. My wife can't drive my Wrangler (5-speed), so I want to take it back and forth to work for an entire week and make sure it is OK. I don't know if they'll go for that, but I think they can spare a week of wear and tear on a Dodge Caravan to make this good.

And one more issue, and I am definitely taking this to the TSB or whoever I need to bring it to in govt. It is getting to the point of absurdity.

And marosenb - I hope they take care of you. I can't believe I'm giving Chrysler the chance to fix this AGAIN (and yes, corporate is involved, supposedly -- they have already spoken to the dealership and are supposedly sending over a tech), but I'm just completely worn down by the whole experience. Thanks, Chrysler/Jeep! You wore down a loyal customer!

If you get the next JD Power rankings and Jeep has fallen several brackets, it will be because I skewed the results so dramatically.

The Lemon Law in NY states that within 18K miles or some such, you have to have had the dealer try to fix the issue four times without resolution, or have had the vehicle in the dealer service shop 30 days (not consecutive) unable to resolve the issue. That is the LEGALITY of it. What is the RIGHT thing to do by a customer should be BELOW that threshold. The law only protects those where the dealer/manufacturer is being combative.

Right now, Chrysler corporate pretty much agreed to what I wanted -- an even swap for a different vehicle -- but the local district manager in NY apparently said "no way in hell -- you already compensated him generously (they picked up my first lease payment -- appropriate, since I have had the car only a few days in two weeks). This is a simple warranty claim that will be fixed. We can fix anything.

So apparently, the local reps can throw the guys in Michigan around. What kind of effed up hierarchy is that?
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  #53  
Old 04-30-2013, 06:01 PM
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Re: 2014 GC Totally $#@% dead

And can I just say I *never* thought I'd be one of these people in a forum complaining about my vehicle being dead in the road? We were looking at an Acadia a couple years ago before we got the Acura, and I remember reading stories like mine and thinking, "holy crap -- what would I do if I got my wife a car and it died in the middle of the road while she was driving?" And here we are. Never thought it would be a Jeep.

Titan - I hope the dealer is a decent one and will take a unit out of a new car for you. That is just wack.
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  #54  
Old 04-30-2013, 06:20 PM
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Re: 2014 GC Totally $#@% dead

Thanks amc2002. I think I am going to give them until the end of tomorrow before I start pushing really hard. The dealership has been great with me so far, and the guy I talked to from corporate seemed decent enough. I want to hear what he says now that he knows it is back in the shop, because he certainly seemed sympathetic with the first round of issues.

It's funny, I am coming from an Acura too, an RDX. I had considered the Acadia at one point but thought it was not for me. Before that, I had an 07 Jeep liberty, that I really liked. I leased the last couple of vehicles I had, because my family was growing, and I did not know what I would need/want down the line. Of course, with this JGC, I bought it. Go figure.
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  #55  
Old 04-30-2013, 06:40 PM
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Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by marosenb View Post
Thanks amc2002. I think I am going to give them until the end of tomorrow before I start pushing really hard. The dealership has been great with me so far, and the guy I talked to from corporate seemed decent enough. I want to hear what he says now that he knows it is back in the shop, because he certainly seemed sympathetic with the first round of issues.
The rep I spoke to has been sympathetic as well, but it certainly doesn't seem like he has much power to do anything. Although he did seem to kick off communication with the dealership between them and corporate, so hopefully that helps. But yeah, this is just about as far away from the "new car experience" as you want to be.

Quote:
It's funny, I am coming from an Acura too, an RDX. I had considered the Acadia at one point but thought it was not for me. Before that, I had an 07 Jeep liberty, that I really liked. I leased the last couple of vehicles I had, because my family was growing, and I did not know what I would need/want down the line. Of course, with this JGC, I bought it. Go figure.
I looked at the RDX this time around, but really it seemed about the same size as the TSX SportWagon we were coming from, and one of the most appealing things about the GC was that it was the same length as the TSX, had the same turning radius, but had a bit more interior room due to being a little wider and obviously a good deal taller.

We had a Liberty for our first loaner and my wife and I really liked it a lot. I can see why they're all over the road here on Long Island. The car press clearly don't "get" them though -- I checked out the reviews before going to the GC and they all universally panned the Liberty so we didn't even look at them, not to mention it was the last year, of course and the mileage was just terrible. Then we got it as a loaner and liked it. I feel like telling the auto magazines, "it's a Jeep thing -- you wouldn't understand..." But right now, the only thing I'm understanding about Jeep is that I should never have stepped in the showroom.

Funny, when I was at the body shop going over some of the damage to the Acura, I asked the guy what were some of the best cars as far as crashworthiness and he pointed to a Liberty behind me. "This one was in a 55mph accident -- sure, the front end is damaged, but the engine was fine, suspension was shot, but pretty unscathed." I was impressed. My Acura, at 50mph or so, was totaled. Of course, I don't know how bad the person inside the Liberty was hurt. My wife and I walked away. The Acura has that ACE system that absorbs all the energy. Still remarkable how we walked away with just soreness, not even a scratch.
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  #56  
Old 05-01-2013, 08:43 AM
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Re: 2014 GC Totally $#@% dead

Personally would think that with this documented history of sudden power loss, CJF corporate lawyers would be falling over themselves to get you a new car (if they know about it).

The problem is that while aparently the ABS module was the only one to completely fail (any new codes this time ?), we do not know what else was stressed (I have seen bad connections cause over 200V surges in 12v systems which is Not Good for electronics) and will fail. Do know what would happen if something like this occured in an airframe & would not be "return to service & hope for the best" (am somewhat fanatical about SOF).

Do agree that the GC is one of the safer cars to be in should something happen, one of the reasons I bought one and my '12 has had zero problems (is very well instrumented though). It does exactly what I want.
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Old 05-01-2013, 10:03 AM
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Re: 2014 GC Totally $#@% dead

Got off the phone with Chrysler. I had really high hopes that they would come up with a solution.

Their solution: They will have their tech people talk to my dealer, and if i want, I can trade my GC in for a loss. They would be willing to give me a discount on a new GC though.

I'm at a a loss as to what to even say to that.
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Old 05-01-2013, 10:07 AM
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Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by marosenb View Post
Got off the phone with Chrysler. I had really high hopes that they would come up with a solution.

Their solution: They will have their tech people talk to my dealer, and if i want, I can trade my GC in for a loss. They would be willing to give me a discount on a new GC though.

I'm at a a loss as to what to even say to that.
I know what I would say....
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Old 05-01-2013, 10:57 AM
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Re: 2014 GC Totally $#@% dead

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Originally Posted by marosenb View Post

Got off the phone with Chrysler. I had really high hopes that they would come up with a solution.

Their solution: They will have their tech people talk to my dealer, and if i want, I can trade my GC in for a loss. They would be willing to give me a discount on a new GC though.

I'm at a a loss as to what to even say to that.
I would tell them to go pound sand, and say to them "See you in court".

It's stories like ours that drive people to buy foreign.
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  #60  
Old 05-01-2013, 12:14 PM
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Re: 2014 GC Totally $#@% dead

Just a suggestion but I would send a registered (return receipt) letter to:
Chrysler Group Customer Care
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

Outlining exactly what has happened, how your feeling of safety for your family has been affected, the lack of trust for the electrical system, and request the car either have the complete electrical system replaced or a replacement car.

Phone calls are usually not worth the paper they are printed on.
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