Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 04-20-2013, 11:05 PM
amc2002's Avatar
Member
My Jeep: 2002 4.0L TJ
 
Join Date: Apr 2013
Location: Long Island, NY
Posts: 519
Thanks: 0
Thanked 12 Times in 12 Posts
Rep Power: 237081
amc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond repute
2014 GC Totally $#@% dead

I really wish I could say in a public forum just how freaking livid I am right now. $41,500 sticker on this damn thing, I go to fill up the tank tonight just to take it out in the dark, because I haven't seen the blue lighted interior yet. I picked it up on Wednesday and it's got 300 miles on it.

I notice the lights are flickering. Weird. Don't think much of it. Pull out of the driveway, it jumps out of gear, engine revs. Damn it, I must have hit the gearshift or something. I still haven't gotten used to how it works. I keep putting it in neutral by accident. So I put it back in drive. Go down the street, come to a stop at the corner. Lights are flickering more. I figure, "let me shut it off and then turn it back on again." I shut it off. The damn thing is totally dead. No lights anywhere. I open the door. No lights. I get out. Walk around it. What the hell am I going to do now? I open the door. Lights are on. I figure, let me drive it back home, just down the street.

It starts up, lights are flickering again. Pops out of gear again. Eff it. I pull it to the side of the road. It dies. I'm not moving this thing an inch more. Chrysler can come pick it up and tow it back to the dealership.

Only, they won't.

Seems Chrysler Roadside Assistance will only tow it to the nearest dealer. Which in my case, just happens to be the dealer I decided not to purchase from because their dealer rating is terrible, and their BBB record is awful. We had gone in there on a whim, and later canceled an appointment for a test drive when we found this out. I told the salesperson it was nothing against him, we enjoyed speaking with him and thanked him for his time, but we just couldn't purchase a car from the dealership he worked for.

So this is where they want to tow my car. Not to the dealer 15 miles further. I'll have to pay out of pocket for that.

I said no thanks, and started to call AAA (which I have because of my 2002 Wrangler). Then I decided, no, I want Chrysler to handle this 100%.

Called Roadside again and they tell me I didn't purchase Roadside Assistance. I ask them doesn't it come with every Jeep? Not necessarily they say. I say I'm pretty sure the F&I woman would've tried to sell me on that if it wasn't. She asks when I bought the car. I said Wednesday. Ah, might not be in the system. How did the other guy get my record up? She wasn't sure.

So I give her a credit card. I'm paying the whole tab this time, not just the extra 15 miles. They will email me a receipt that I can bring to the dealer.

Tow truck driver says can't tow it tonight. They'll hold it and then it will go to the dealer on Monday morning. Lovely. I wonder where they're bringing it? Gave him a $20 and I hope that helps it find a safe spot wherever it is. I should ask the dealer for the $20 back as well.

So my wife had to cancel her trip tomorrow. Didn't even make it to 400 miles and it crapped the bed. Right now? I hate the damn thing. Will I ever be able to trust this thing? Probably just a ground somewhere, but this is NOT a good sign.

I'm fracking livid right now. This is my wife's DD. What if it had decided to jump out of gear and die on the highway with my 5-year-old on board?

I am so not OK right now.

UPDATE: Chrysler Roadside automated call -- Service is expected to arrive within 20 minues. Um, I've been back at the house for 20 minutes already. Classic.

"Based on your roadside assistance today, would you recommend Chrysler products to your friends and family."

Guess what I answered to that question.
__________________

__________________
Reply With Quote
  #2  
Old 04-20-2013, 11:14 PM
Scottina06's Avatar
JeepGarage Founder
My Jeep: 2014 6.4L SRT8 WK2
 
Join Date: May 2009
Location: Berea, Kentucky
Posts: 49,615
Thanks: 896
Thanked 1,126 Times in 772 Posts
Rep Power: 7718605
Scottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond repute
Garage
Re: 2014 GC Totally $#@% dead

check the ground location down below the pcm on the frame....
__________________

__________________
SCOTT
The HARDER you work...the LUCKIER you are!
2014 REDLINE red Jeep SRT "BLOODIED\BlackOps CFR Edition" 1 of 1
2013 JKU Wrangler 10A-stormtrooper'ed, JW Speaker and more!
Previous JEEP rides-
2013 Jeep Grand Cherokee SRT-deep cherry
2006 Jeep Grand Cherokee Laredo-inferno red



Twitter-The_Jeep_Guy
Instagram-thejeep_guy

Reply With Quote
  #3  
Old 04-20-2013, 11:17 PM
amc2002's Avatar
Member
My Jeep: 2002 4.0L TJ
 
Join Date: Apr 2013
Location: Long Island, NY
Posts: 519
Thanks: 0
Thanked 12 Times in 12 Posts
Rep Power: 237081
amc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond repute
Re: 2014 GC Totally $#@% dead

Ugh. Just read that. If my dealership didn't check it before sending ANY and EVERY damn GC out the door, I won't have any faith in them going forward. Is this the exact same issue?
__________________
Reply With Quote
  #4  
Old 04-20-2013, 11:34 PM
Tempest's Avatar
Member
 
Join Date: Mar 2013
Posts: 21
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 673
Tempest is on a distinguished road
Re: 2014 GC Totally $#@% dead

Someone could have done a crappy job tightening the battery terminal under the passenger seat and a bump jostled it. Dont give up on your GC just yet.
__________________
2014 Summit V6 Deep Cherry Red/Black
Reply With Quote
  #5  
Old 04-20-2013, 11:50 PM
amc2002's Avatar
Member
My Jeep: 2002 4.0L TJ
 
Join Date: Apr 2013
Location: Long Island, NY
Posts: 519
Thanks: 0
Thanked 12 Times in 12 Posts
Rep Power: 237081
amc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond repute
Re: 2014 GC Totally $#@% dead

I hope it's something they can FIND like that, and not some mysterious gremlin. Sucks that it's Sunday tomorrow and I'm on hiatus until Monday morning and the car isn't here. Otherwise I'd check. But I figured let the dealer go through the damn thing. I work on my 2002 Wrangler, I don't expect to have to touch my 2014.

Do these cars "reboot" if something happens? Everything went totally dead for a minute or two after the car shut down -- no internal lights, nothing. It was like the battery wasn't even connected. Then a minute or two later, the lights were back if I opened the door. It was weird.
__________________
Reply With Quote
  #6  
Old 04-20-2013, 11:59 PM
Tempest's Avatar
Member
 
Join Date: Mar 2013
Posts: 21
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 673
Tempest is on a distinguished road
Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by amc2002 View Post
I hope it's something they can FIND like that, and not some mysterious gremlin. Sucks that it's Sunday tomorrow and I'm on hiatus until Monday morning and the car isn't here. Otherwise I'd check. But I figured let the dealer go through the damn thing. I work on my 2002 Wrangler, I don't expect to have to touch my 2014.

Do these cars "reboot" if something happens? Everything went totally dead for a minute or two after the car shut down -- no internal lights, nothing. It was like the battery wasn't even connected. Then a minute or two later, the lights were back if I opened the door. It was weird.
I dont think it should reboot for any appreciable time, certainly not minutes. If that happened then maybe the TIPM module is confused. A friend of mine had a dead vehicle with low voltage symptoms and it ended up being a corrupt module controlling the power, not the power source itself
__________________
2014 Summit V6 Deep Cherry Red/Black
Reply With Quote
  #7  
Old 04-21-2013, 12:11 AM
amc2002's Avatar
Member
My Jeep: 2002 4.0L TJ
 
Join Date: Apr 2013
Location: Long Island, NY
Posts: 519
Thanks: 0
Thanked 12 Times in 12 Posts
Rep Power: 237081
amc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond reputeamc2002 has a reputation beyond repute
Re: 2014 GC Totally $#@% dead

Well, it was definitely over a minute each time where the entire car was totally and completely dead. No lights inside, open door still no lights. Nothing.

Oh well, hoping that the dealer finds whatever it is. We are coming from an Acura TSX Sportwagon that got totaled when a guy ran a red light and we hit him. Almost 30K miles on it and zero issues from day one. It was a big leap of faith going to Jeep this time for a new vehicle (my 2002 was a one-owner for 100K miles, so I figured it was a safe bet) and as you can imagine, I'm quite upset and kicking myself now, thinking I just did something REALLY stupid and now I'm going to pay for it.

Reading through all the issues on brand new vehicles that cost $40K is freaking me out. Maybe I should just go to bed.
__________________
Reply With Quote
  #8  
Old 04-21-2013, 12:32 AM
PB617's Avatar
Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jan 2013
Location: Boston, MA
Posts: 162
Thanks: 1
Thanked 3 Times in 2 Posts
Rep Power: 878
PB617 is on a distinguished road
Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by Scottina06 View Post
check the ground location down below the pcm on the frame....
Sounds like a ground issue to me also.
__________________
2014 Jeep Grand Cherokee Limited | Granite | 4x4 | HEMI | LuxII | 20" Wheels | 5000k LED Fogs | 20% Tint

Reply With Quote
  #9  
Old 04-21-2013, 02:06 AM
Member
 
Join Date: May 2012
Posts: 582
Thanks: 0
Thanked 8 Times in 7 Posts
Rep Power: 15677
DirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond reputeDirtyDuc83 has a reputation beyond repute
Re: 2014 GC Totally $#@% dead

Had a similar issue on my 2012. It was a loose alternator cable.
__________________
2012 Stone White Overland Hemi ~ Altitude grill and brow ~ SRT8 reps ~ Falken Rocky Mountain ATS ~ Mopar pedals ~ SRT8 side lettering ~ 20% tint all around ~ Volant CAI ~ HF Tune
Reply With Quote
  #10  
Old 04-21-2013, 02:51 AM
Milous's Avatar
Senior Member


 
Join Date: Nov 2009
Location: Nottsure, Wair
Posts: 6,539
Thanks: 36
Thanked 2,305 Times in 963 Posts
Rep Power: 2392929
Milous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond reputeMilous has a reputation beyond repute
Re: 2014 GC Totally $#@% dead

There is a recent bulletin that describes some of your symptoms (StarCase S1308000099). Bad ground connection at G903 (under hood, right side frame rail).
__________________
Reply With Quote
  #11  
Old 04-21-2013, 06:12 AM
GCLimited's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Apr 2013
Location: Mass
Posts: 990
Thanks: 6
Thanked 51 Times in 38 Posts
Rep Power: 3659
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: 2014 GC Totally $#@% dead

Wow...I'd be pissed too. Hope everything gets fixed soon, no one should have a new car experience like this.

Looks like Chrysler Roadside Assistance isn't worth spit in a bucket.

__________________
I Hate My Jeep Yet Again...
Reply With Quote
  #12  
Old 04-21-2013, 07:32 AM
bill_de's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 6,391
Thanks: 341
Thanked 368 Times in 319 Posts
Rep Power: 1801966
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: 2014 GC Totally $#@% dead

Quote:
Originally Posted by GCLimited View Post

Looks like Chrysler Roadside Assistance isn't worth spit in a bucket.

I wouldn't blame road side assistance. They were ready and willing to do their job. They can't be held responsible if the local dealer is not up to snuff. The documentation clearly states that the owner is responsible for additional mileage.

I understand that the OP was rightfully upset at the time. But had he agreed to have it towed to his dealer of choice from the beginning he would have a smaller charge on his credit card this morning. Under the circumstances I'm not sure what decision I would have made. I might have just stood there kicking the car until it cried.
__________________

__________________
If you need a shoulder to cry on ...

... pull over to the side of the road!
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Will Jeep TOTALLY DeBug Quadra Lift by 2014/2015? ColoradoJeep Trouble Shooting/Problems/Service 12 06-14-2012 09:06 PM
Totally over my 180 tstat JeepCoop Performance Modifications 40 12-06-2011 11:44 PM
Totally lucked out...pickin up tomorrow!! PILSNER14 Grand Cherokee - WK2 - 7 05-01-2011 01:54 AM
Totally Impressed - ncollado Grand Cherokee - WK2 - 8 11-02-2010 07:04 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 04:12 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by Chrysler Group LLC.