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View Poll Results: Does your 2014 GC shimmy?
Yes - I have 20" wheels 62 41.61%
Yes - I have power telescopic steering column 47 31.54%
Yes - I have the V8 26 17.45%
Yes - I have the V6 54 36.24%
No - I have the V6 38 25.50%
No - I have the V8 19 12.75%
No - I don't have a power telescopic steering column 10 6.71%
No - I don't have 20" wheels 25 16.78%
Multiple Choice Poll. Voters: 149. You may not vote on this poll

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  #157  
Old 11-23-2013, 07:17 PM
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Originally Posted by bobh View Post

My vehicle arrived at the dealer and I test drove it today to make sure there wasn't any vibration. The vibration and bump steer is non existent in the new vehicle . The transmission also shifts better . I believe there were updates to the software .
How much paperwork was involved in switching vehicles?
thanks
Bobh, the paperwork isn't bad. Waiting for everything to finalize takes a couple weeks.
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  #158  
Old 01-10-2014, 11:40 AM
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Re: 2014 GCs that have steering shimmy over 60MPH

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Originally Posted by shewstring View Post
Bobh, the paperwork isn't bad. Waiting for everything to finalize takes a couple weeks.

Did you need to go the Lemon Law route, or did they work with you? The reason I ask is because I just got rid of my 2013 (only 9K miles on it) that was filling up with water. I had it for a year, had multiple Star cases on it, finally they fixed it (after removing the entire interior to find the source of leak), but it started to leak in new places recently, and was molding the carpet. So, last night I swapped it out with a 2014 Limited with the V8 and 18 inch wheels (Michelin Lattitudes came stock on it) Seemed awesome, but then as I drove it for the first time at highway speeds, the steering wheel did the wobble thing. Ride seemed fine (not vibrating) but the wheel is all over the place. Bringing it in today to find out if it is tires, but wondering how much you had to press them to work with you. I was very professional with the last one that leaked, but they just kept blowing me off. Corporate gave me a 5 year, 100K bumper to bumper, but I just couldn't take the smell of the mold and my windows freezing shut all winter because of the water in the door panels! Did you need an attorney?
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  #159  
Old 01-10-2014, 12:07 PM
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Re: 2014 GCs that have steering shimmy over 60MPH

I did not need an attorney , the dealer opened a star case and I filed a case directly with Chrysler . It did take a while for them to agree to replace the vehicle . I went to the dealer and had them print out all the work orders in case I had to go to an attorney . I was persistent and I did state if they didn't do something I would go lemon law.
if you are lucky the tires are out of balance but I wouldn't bet on it.
What is the manufacture date of the vehicle? I am thinking the more current made vehicles are less prone to the vibration problem.
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  #160  
Old 01-10-2014, 02:55 PM
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Re: 2014 GCs that have steering shimmy over 60MPH

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Originally Posted by bobh View Post
I did not need an attorney , the dealer opened a star case and I filed a case directly with Chrysler . It did take a while for them to agree to replace the vehicle . I went to the dealer and had them print out all the work orders in case I had to go to an attorney . I was persistent and I did state if they didn't do something I would go lemon law.
if you are lucky the tires are out of balance but I wouldn't bet on it.
What is the manufacture date of the vehicle? I am thinking the more current made vehicles are less prone to the vibration problem.
Looks like it was made in February, so unfortunately one of the "older" new models. I just dropped it off at the dealer for them to check. They had that "oh, it's you again" look because they spent about 4 months working on my 2013 before they found the problem. Makes me look like a problem customer, but I am pretty patient with them (even when they screwed up my employee pricing by giving me the price for the wrong vehicle...worked out in their favor because the employee price was for a more expensive vehicle. Was about $1,000 too high, but I pretty much let it slide.)

It sucks because what are the odds of getting 2 defective vehicles in a row from them in a year? I guess I'm just lucky that way. I am really hoping that they can just balance the tires. It also sat on the lot for a while, so could be flat spots on the tires, but we'll see. Thanks for the info!
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  #161  
Old 01-10-2014, 03:49 PM
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Re: 2014 GCs that have steering shimmy over 60MPH

Good luck , I hope its the tires .
When I had mine that had the steering vibration I also noticed there was an excessive amount of bump steer and when I went over speed bumps at slow speeds it felt like something was moving in the front end .
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  #162  
Old 01-12-2014, 03:42 PM
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Re: 2014 GCs that have steering shimmy over 60MPH

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Originally Posted by bobh View Post
Good luck , I hope its the tires .
When I had mine that had the steering vibration I also noticed there was an excessive amount of bump steer and when I went over speed bumps at slow speeds it felt like something was moving in the front end .
Well, got it back from the dealer on Friday. They said they just needed to balance the tires. I took it out on the road, and it was a little better, but still there. Just took it in to the Firestone place near me to have it aligned (noticed it was pulling to right) and road force balance. Spent like $250, but will see if I can get Chrysler to help with that. I suspect I will have the same problem after this, but will at least have the paperwork to show that I paid out of pocket to try and fix it.

I don't notice the speed bump issue, but I do notice that the vibration seems to come in waves, from front to back. It isn't shaking my body, but I can feel it. My 2013 GC V6, 4x4 didn't do this at all (I had to get rid of that one because it filled with water during rain and the interior was molding.). I am hoping the alignment and RF balance fix, but from what I am reading on this board, sounds like I am in for a long battle. The sad thing is, I just had a battle over my other one that took about 8 months to fix. If I didn't get the family plan, I may have gone in a different direction, but I just love all the other stuff about Jeeps. Exhausting.
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  #163  
Old 01-13-2014, 10:50 AM
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Re: 2014 GCs that have steering shimmy over 60MPH

Back4More,
The issues you are having were the same as mine. The vibration seemed to source from more than just the front wheels. In the end, I did not need an attorney, just persistence that this simply isn't right with a vehicle in MY2014. My replacement was done out of 'Customer Service - loyalty retention'. Just make sure to continue to escalate with the Customer Care people and have the service department document any actions they take. Overall, looking back, I'm pleased with the way everything was handled.
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  #164  
Old 01-13-2014, 11:21 AM
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Re: 2014 GCs that have steering shimmy over 60MPH

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Originally Posted by shewstring View Post
Back4More,
The issues you are having were the same as mine. The vibration seemed to source from more than just the front wheels. In the end, I did not need an attorney, just persistence that this simply isn't right with a vehicle in MY2014. My replacement was done out of 'Customer Service - loyalty retention'. Just make sure to continue to escalate with the Customer Care people and have the service department document any actions they take. Overall, looking back, I'm pleased with the way everything was handled.
Thanks shewstring. I picked it up yesterday from Firestone and they clearly improved the alignment. The RF balance seemed to help, but I can still feel that wave at highway speeds (I actually feel the waves when I put my arm on the center arm rest). The "problem" now is that it is VERY subtle, and I suspect when the dealer drives it they'll say it's fine. Here's an interesting thing I found, though. When I registered the vehicle on the Mopar site and clicked on the "Service History" button, it came up with a service history for "drive-ability issues" at the dealer in Illinois before it was ever sold. I had the vehicle shipped from Illinois to Memphis TN, but of course, nobody at the dealer told me about those issues.

I think Firestone has done a lot to somewhat mask the issue, but the ride is just very stiff compared to the 2013, and the wave of vibration, although better, is still noticeable on smooth roads. If I hadn't had the 2013, I'd think it was just the way this rode, but I have something to compare to. I will stay on them, but with all the issues I had on my 2013 I am afraid they'll think I am one of those customers that is never satisfied. The 2013 had about 4 gallons of water in the spare tire area, and about 2 gallons under each seat...so it wasn't like my issues with that one were just related to a picky customer! Following that up with this one is just mentally draining and very disappointing! Thanks for the advice!
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  #165  
Old 01-13-2014, 02:36 PM
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The "wave" of vibration you are describing likely isn't tires. It's a driveline disturbance (driveshafts) and I've had it on mine and felt it on several others. Is your vehicle 2wd or 4wd?
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  #166  
Old 01-13-2014, 03:38 PM
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Re: 2014 GCs that have steering shimmy over 60MPH

Mine is a V8, 4x4 with quadra lift suspension. If I go in and show the dealer the 4 wheel RF test and the alignment that I just had done, I suspect it will at least show them I was serious about trying to fix it. I guess I'll have them inspect the drive shafts. Did they fix it in yours, or are you still living with it?
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  #167  
Old 01-13-2014, 03:51 PM
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Quote:
Originally Posted by Back4More View Post
Mine is a V8, 4x4 with quadra lift suspension. If I go in and show the dealer the 4 wheel RF test and the alignment that I just had done, I suspect it will at least show them I was serious about trying to fix it. I guess I'll have them inspect the drive shafts. Did they fix it in yours, or are you still living with it?
Fixed, but it took some work. In mine it turned out to be both the front and rear shafts. The front had a stiff CV joint and the rear had too much play in the carrier bearing (it's a two-piece shaft with a center carrier bearing).
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  #168  
Old 01-13-2014, 03:52 PM
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Re: 2014 GCs that have steering shimmy over 60MPH

Ideally I could find someone with a similar issue and they would drive mine. I guess when I stop in the dealership I could drive a few other models to see if what I am feeling is normal. Maybe I am being too critical of the ride. It's just that I never noticed anything like this in my 2013, and I don't recall having this much "road feedback" in the 2014 they let me drive until mine got into town. The loaner, however, was a 4x2, so they could just tell me this is how the 4x4 drives. I am sure I'll continue to doubt myself lol!
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