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2014 Grand Cherokee Problems - Australia

155K views 581 replies 119 participants last post by  xdra10 
#1 ·
Australian GC owners please post problems with your vehicle here.
Keep it factual and don't post comments regarding possible fixes or other sentiments. This is more of a statistical exercise to gauge the scope of issues.

Eg
Variant ...(Laredo CRD)
Problem... (Climate control not functioning)

I will also put regular links to this thread on Jeep Au Facebook page :)

Thanks
 
#489 ·
Australian GC owners please post problems with your vehicle here.
Keep it factual and don't post comments regarding possible fixes or other sentiments. This is more of a statistical exercise to gauge the scope of issues.

Eg
Variant ...(Laredo CRD)
Problem... (Climate control not functioning)

I will also put regular links to this thread on Jeep Au Facebook page :)

Thanks
My 2014 Overland diesel is due for 40k service. The dealer in Maroochydore where I bought the car new is asking $12-$1300 for the service. The dealer in Noosa quoted $998.60. Are these prices realistic? Is there an Australian supplier from whom I can buy genuine parts so I can have the car serviced at other than a dealer?

Barry
 
#490 ·
So you don’t have an actual problem with your car, just enquiring about service cost. This would be better posted in the Service thread, see here - http://www.jeepgarage.org/f190/jeep-service-costs-54737.html
That is a normal price range for the 40K service, as for parts etc.. please ask in the relevant service thread.
 
#492 ·
Our 2013 (MY14) CRD GC has had rough shifts from 1-2-3 3-2-1 since new and has had pretty much every transmission flash released to try and smooth out the shifts but without much luck.

Last service (40k) it was inspected again and the dealer decided to pull the oil pan off the bottom of the transmission and found metal shavings/filings sitting in the bottom.

The result? CJD have approved a new transmission to be fitted under warranty. The cost of the new transmission for anyone interested? An eye watering $39k should you wish to purchase your own... No that's not a typo, more than half the purchase price of the car... This is the cost the dealer has told me they were quoted by CJD for the transmission and associated parts (which will be reimbursed to them). There is also a days labour on top of this just to sweeten the deal... I told the dealer he was bullshitting me but he insisted he wasn't.... Unless he was bullshitted to by CJD, this is pretty hard to believe I've got to say.

Regardless, I would advise anyone with a Jeep that have any issues regardless of how small, to report them to your dealer to ensure they are captured in the service records, just in case it turns out to be something more sinister that eventuates outside of your factory warranty period. Falling back on to these records could be a life saver if it resulted in a consumer rights claim, which is where I would have no doubt headed, had our claim not been successful if we were outside of our warranty period when this occurred.

Luckily we have a fantastic dealer who looks after us well and they are working hard to ensure the issue is resolved and has done so with all other issues we have had in the last 2 years of ownership.

Has it put me off ownership of our Jeep beyond the factory warranty period? Yes and no. The Jeep has been a fantastic car despite a few minor issues (other than the transmission!) that have all been resolved and I have to have some faith in that fact that my consumer rights would be honored if such a ludicrously expensive fault occurs outside of the warranty period... I damn well hope so anyway!


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#493 ·
Yes, that seems excessive, this Allpar article about the trans says

"The list price for this transmission, in December 2012, was $3,935 (this is what most dealers are likely to charge ordinary customers). Via a discount on-line dealer, the range was around $2,950 to $3,550 plus shipping."
 
#499 ·
Its sad though with all this publicity comes the devaluation of our cars, I'm not denying the fact that FCA really screwed ALL owners (be that manufactured 2013/2015) but those who have persevered and fixed our cars shouldn't be penalised for the "wouldn't touch it with a 10 foot long pole, mate""
 
#500 · (Edited)
Re: 2014 Grand Cherokee Problems - Australia - default tyre alignment to US camber.

I just replaced the OEM tyres on my Jeep Grand Cherokee. Some interesting comments from the tyre shop and it makes you wonder how widespread this is.

Since I got it, the Jeep has consistently pulled to the left slightly. I didn't think much of this, and it has been through a couple of services at the Jeep service centre and has always been the same afterwards.

So when I got some new KL61 tyres fitted, they asked - have you had a tyre alignment done since you bought the car? The reason he asked was that the alignment was set for US roads (opposite camber). This explains why it always pulled to the left slightly, but more importantly, this also explains the unusual wear pattern and the fact that the tyres wore out faster than they should have.

The question is - was this unique to 2014 GCs, or is it an ongoing problem that people should be aware of, and organise to get a wheel alignment early in the piece.

I still find it strange that the dealer/service centre would have rotated the tyres without noticing the unusual wear pattern.

- I should have probably done something about the misalignment earlier, but given all the more pressing issues, I was glad to get everything else sorted out at the time.

At least everything seems to be fine now.
 
#501 · (Edited)
Thanks for posting this, it's piqued my interest in why mine pulls left so much. Because I've got BFG AT's and OME lift installed, the dealer wasn't interested when I mentioned it last. Since getting the lift put in, my wheels have been aligned no less than 5 times at a local tyre shop, yet it still pulls quite willingly to the left. Makes me wonder if the tyre place even had the correct settings on hand? I'd be interested to know the correct alignment specs for the Aus version of anyone can point me to it, I've got the alignment job sheets here but had nothing to compare to.



Cheers, Simon
 
#503 · (Edited)
Well, I'll try to attach the Vehicle alignment report. I've left the Tyre Shop web page on there. (They are in Brisbane). I was impressed with the fact that they changed out all four tyres in less than an hour and did a four wheel alignment for $50. The tyre price was excellent too.

The only other comment they made was that they often found this issue with Jeeps.
 

Attachments

#504 ·
This leads back to one of our favourite dealer comments that it is a safety feature. That way of you lose control you don’t cross the road into oncoming traffic, instead to veer off the road into a light pole, house, child care centre (insert other emotional exploitative places to hammer home my point).
The actual result is, the dealers are morons that don’t have the ability to fix, and don’t have common sense to say it is a long known issue (I have never had it) and that a tyre specialist will be the best place to fix it.
 
#509 ·
Rang the dealer today who said , Under warranty? Call Jeep assist they will help.
Rang Jeep Assist who said, we don't have mechanics just technicians so cannot help today.
They then arranged a flat bed to collect "Recall" tomorrow morning to take to Dealer. Which dealer Im not sure yet. This third time I will wait to get that iconic pic of it being flatbedded away to fixit world. Still have 18 months of warranty so should be fixed along with the "locked" tail gate. Last time this happened Dealer told me i was using the wrong brand of diesel... Caltex................
 
#512 ·
March 2014 3lt Diesel Lerado - Cherry Red.

One Saturday, just a hand-full of days before Christmas 2015 the vehicle suddenly went into limp mode whilst we were towing our caravan. Fortunately we were able to 'limp' it to the nearby Jeep dealer at Penrith (NSW). The workshop was open, it being their busy period, and they were able to analysis the problem which turned out to be a faulty exhaust temperature sensor. This was not an item they had in stock so I had no option but to leave the vehicle with them and took steps to have the caravan towed away. They had the vehicle fixed within three days. I was very happy with their response to the problem but I am now somewhat cautious about doing any remote travels with this vehicle in case it breaks down again. :eek: Nevertheless, it is a great car to drive and it tows just fantastic.
 
#513 ·
Hi all.
Seeking anyone who has had oil appear on the large air transport(?) hose on the passenger side of the engine. Almost like it is 'sweating' through the braided mesh which covers it.
I've found one reference to it but am not sure it's the same. Blow by oil perhaps? Not enough to drip.
Cheers


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#528 ·
It's this one in the photo. The lower of the two braided pipes.
The 'oil' pictured on my finger after running my finger under the pipe looks too light to be engine oil but doesn't smell like diesel. View attachment 69737 View attachment 69738


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Ok. My theory of spilt oil is no more.
The hose continues to 'weep' just a little oil. Not enough to drip.
Found this http://www.ausjeepoffroad.com/forum/showthread.php?t=126452 and it describes my situation exactly. Anyone else having the same issue?
Still tows like a train and has been an excellent car overall.


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#516 ·
Ok. A theory after more investigation.
After the last service the plastic engine cowling was gleaming and clean. I wondered why.
Today I removed the cover (hadn't known how easy this was before) to see if there was a source of the 'leak'.
Tracing the pipe all the way to the top of the engine I couldn't find any source of oil.
So I am thinking oil was spilt on the cowling at last service.
It then dripped along one of the ridges and some of it fell onto the pipe. Just enough to eventually settle within the braiding underneath.
They cleaned the cowling. Moped up the spilt oil.
As I'm in the middle of a big 5000km trip towing 2.7 tonnes of van, I've been particularly vigilant about checking things. Found the oil.
This explains why it's gold and not black. It must be 'new' oil!
Thanks for reading. If it's any different I'll let you know but thought it important to close the loop.
Ps. The car has performed faultlessly for the entire trip. Tows like a train.



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