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2014 Grand Cherokee Problems - Australia

155K views 581 replies 119 participants last post by  xdra10 
#1 ·
Australian GC owners please post problems with your vehicle here.
Keep it factual and don't post comments regarding possible fixes or other sentiments. This is more of a statistical exercise to gauge the scope of issues.

Eg
Variant ...(Laredo CRD)
Problem... (Climate control not functioning)

I will also put regular links to this thread on Jeep Au Facebook page :)

Thanks
 
#2 ·
Laredo CRD. 4-13 build. U-Connect version 13.15.4

1. Problem with the cabin heating and cooling. When synced is hot on one side and cooler on the other. When not synced temperatures fluctuate and differ even though the same temperature is selected for each side.

2. Outside temperature display stops working and displays dashes instead of the temperature. Fixes itself after a couple of minutes.
 
#3 ·
Overland 3.0 CRD (less than 200kms)Issues all seem to centre around the Uconnect system.
1. Climate control blows cold passenger side and warm/hot driver side even though temps set the same.
2. Control panel randomly switching off and going blank then restarting itself back to welcome screen - sometimes several times in a row.
3. Radio issue - no sound and appeared semi- frozen or "hung" like a PC. Tried everything to get sound active and was showing AM stations whilst in FM mode - in any case could not get any response or sound. Stopped car and switched off. Restarted car and still the same. After parking and 2 hour delay came good again.
4. Reverse camera screen blanked out whilst reversing out driveway - system then blank for a bit and then into reboot/ restart routine and waited for camera vision to return.
5. Navigation compass on a few occasions has indicated incorrect directions. After a while comes good again.
 
#4 ·
2014 limited 3.0 diesel

1) air conditioning - one side very hot one side very cold even though the same temperatures or only 1 degree difference
2) front heated seats - hi temperature too hot... low seems to not provide any heat
3) connection of ipod via usb - seems stop starty.... and delays with song graphics appearing on screen
 
#5 ·
Hey All
Granite Limited 3.0L CRD
Just clocked over 1,600kms Saturday 3rd August
Problems all to do with U-connect:
** Same as others with aircon blowing hot one side and cold on the other no matter what configuration chosen - sometimes corrects itself.
** Voice Recognition (VR) works reasonable with phone commands but does not recognise commands for any other function such as climate control, music etc.
** Sat Nav froze up yesterday in a settings screen - could not back out or change even when turned off the car. Had to reboot the U-connect and then OK.
** Should be able to leave headlights on AUTO setting day & night, but twice the lights have suddenly changed to night mode while in bright sunlight - headlights came on and dash lights dimmed. Similar has occurred when drive under heavy shade which is normal, but then the headlights do not turn off when back out in the sunshine. Have to change dial to OFF to fix.
** Seat heating in LOW mode does not heat the (driver's) seat at all. HIGH mode seems to work OK. Steering wheel heater seems to behave itself.
** I have my music on USB stick. This has been OK until last Friday when the track playing was different to the track showing on the screen - seemed to be a couple of tracks behind (out of sync)
** AM radio was completely silent when turned car on - could not change to FM. The media was playing as normal but radio dead as do-do. Switched off engine and restarted - the radio went back to normal.

Note that I have had to reboot U-connect several times and this seems to correct the malfunctions straight away except for air con. Hope this has covered all malfunctions for most people:cool:!!!
 
#6 ·
My 2014 GC CRD Laredo delivered June 28
** 5 days later screen and instrument lights would not turn off after exiting car and locking it for the night with the key fob - battery flat the next day. Jump started but dealer couldn't find problem and car returned as problem disappeared. 5 days later problem reappeared in afternoon so off to dealer an hour later and problem still present at dealers - dealer installed a "software patch" -car returned but problem reappeared 4 days later and next day battery flat again -car jump started, returned to dealer but again it disappeared at dealers - car still with dealers. Seems that when the battery is flattened and car is jump started problem disappears, allbeit temporarily.
** when cruise control is on and set, then "set+" button pressed to increase set speed, cruise turns itself off and can't be turned on again unless car is stopped and engine is turned off and on again.
Car has been with dealers for total of 19 days so far.
 
#8 ·
GC Limited - CRDPur 27th July 13 Current Speedo read 480 Km's.


1) Air con issues, cold on pass side and hot on drivers side. Also erratic as currently blowing strongly on pass side and almost no air on drivers side. AC set to auto mode at 19 deg.


2) When driving in full sunlight the headlamps came on and the dash dimmed to night mode, no apparent reason, switch is set to auto.


3) Uconnect working perfectly when parking veh in garage, on return and starting the veh the Uconnect would not come on, totally blank screen
Had to reset by pressing and holding the Tune and Mute buttons.
 
#85 · (Edited)
GC Limited - CRDPur 27th July 13 Current Speedo read 480 Km's. 1) Air con issues, cold on pass side and hot on drivers side. Also erratic as currently blowing strongly on pass side and almost no air on drivers side. AC set to auto mode at 19 deg. 2) When driving in full sunlight the headlamps came on and the dash dimmed to night mode, no apparent reason, switch is set to auto. 3) Uconnect working perfectly when parking veh in garage, on return and starting the veh the Uconnect would not come on, totally blank screen Had to reset by pressing and holding the Tune and Mute buttons.
Just an update. Most of the problems ( if not all) listed have been fixed ( Thanks to Crick Auto Noosa). I think I have number 2 sorted also, the auto dimming is only a problem in the late afternoon, otherwise it works as designed through tunnels, garage parking etc. I am wondering if it's related to the time of the day as shade over the road in the morning and mid afternoon don't cause any problems with the auto dimming. Now at 4250km and everything is working as it should, fuel consumption is fantastic, exceptionally smooth CRD Limited.
 
#9 ·
Re: 2014 Grand Cherokee Problems - Australia
GC Laredo CRD, pur 5 July, 2400km on the clock


1) Air con issues, one side cold, the other hot. The issue reverses sides if changing modes between auto/manual. Also the driver side door vent always keeps blowing air even though any other mode of air vent is selected. For example if I just need hot air to be coming on feet mode vent, the corner driver door vent still keeps blowing. Weird


2) When playing songs from my iPhone via Bluetooth, U-Connect sometimes freezes on the Bluetooth mode and even though I select other modes like FM etc. it shows mode change but keeps playing songs from Bluetooth mode.
 
#11 ·
2014 GC overland CRD 700kms

1. same AC issues as others i.e cold on drivers side and hot on passenger when synced
2. VR works ok with media only, bad with phone and says not available for nav with Australian map
3. lights set to auto have randomly come on and dimmed interior lights during day time
 
#12 ·
CRD Laredo delivered 17 July, now done 522kms

1. Evic display disappeared (only happened once so far)
2. Climate control has a mind of its own - eg both sides set at 21c but sometimes blows excessive heat at one side, and at different times.
3.Auto headlights sometimes come on even on a bright sunny day. The dash backlight also sometimes does not come on during the day. I'm not sure if the backlight is supposed to be on during the day but when it is not, the speedo, gauges and LCD screen are almost impossible to read. Whether the backlight comes on or off appears to be independent to how bright it is outside.
4. Auto headlight dimmer sometimes does not switch on.
5. The front speakers sometimes sound crackly when listening to AM radio.
6. A dull, clunking sound when riding over speed humps at slow speed.
7. A vibration type of rattle behind the drivers side of the dash board at idle.
8. Heated seats seem very warm, even on low – not sure if this is normal
9. Lower outside trim on rear door coming adrift.
 
#15 ·
"Keep it factual and don't post comments regarding possible fixes or other sentiments. This is more of a statistical exercise to gauge the scope of issues. "
 
#16 ·
CRD limited

- climate control as per others but whilst different on each side it doesn't seem as bad as what others describe
- cruise control as per others. Although it has worked quite a few times, it has now turned off about three times when using it to accelerate
- when using the windscreen splashers you get water coming out the squirter s but also from under the bonnet which turns to steam and makes it look like you're about to blow up ( yes a touch dramatic but you get the point)
 
#17 · (Edited)
2014 Jeep Grand Cherokee Limited CRD

Cruise control
- Does not activate at all. It's been to the dealer twice, issue logged with Jeep in the states for advice.

Centre console compartment
- Compartment door is not aligned properly/warped. New part ordered.

Transmission
- When coming to a stop the vehicle leaps forward when changing into first gear. Although this doesn't happen all the time.

Foot brake
- Car moves forward even after foot brake applied. I put the car into park, apply the footbreak, then turn off the car. Take my right foot off the brake and vehicle moves forward (if facing downhill). Out of curiosity if I then park the car into neutral it doesn't move forward. If I then release the foot brake the car starts rolling forward. So the footbrake does seem to be working, but when it's initially engaged the slight rolling forward does concern me.

Acceleration
- When acceleration briskly from 0km/h there is a rattle sound coming from the drive train. the sound only occurs initially and disappears after around 20km/h.
 
#18 ·
Limited CRD, Purchased 25/7/2013 4-13 Build (less than 80km)

1. Air-Con climate control does not respond to settings with erratic air distribution, hot air from one side cold the other.
2. U-Connect screen blank with all functions inoperative.
3. Engine vibration / rough running noticeable at idle.
4. High beam has come on once in daylight conditions.(Auto selected)
Has been at the dealers since 30/7/2013.
 
#19 ·
The standard problems -

Climate control issues - hot drivers, cold passenger - can't stabilise.

UConnect screen goes blank at times needing a reset.

VR seems problematic - random problems

Headlights go on in bright sunlight when in 'auto'.
 
#20 ·
2014 SRT 1300kms

Climate control hot drivers, cold passenger side


Headlights on in bright sunlight in auto mode


I-pod connection very slow and resets regularly


Traded a 2012 300 SRT8 in on this with the same uconnect system and never had any of these hassles!! Not good enough for $87k...
Spoke to Tracey at Chrysler Customer Service today and was told a software upgrade will be available at the end of this week - I won't hold my breath!!
 
#21 ·
Electronic throttle: car backfired, went into limp mode. Collected by Jeep assist and taken to Jeep. Known problem. Clip replaced.

After tow bar was fitted, door didn't unlock upon approach. Park sense went silly when I turned the car on. Sorted when it was towed in for throttle.
 
#22 ·
2014 CRD Overland 1800km

Standard aircon issue. Blows hot one side and freezing on the other.

Front sensors go off every time I stop at the lights.

Using the Adaptive Cruise Control, when braking/slowing I get a ratcheting/cog sound which only occurs while the ACC is engaged. Normal braking/slowing does not repeat the problem.

Occasionally when I press the button to lock the car it won't lock. Only the FOB will lock it.
 
#79 · (Edited)
2014 CRD Overland 1800km

Standard aircon issue. Blows hot one side and freezing on the other.

Front sensors go off every time I stop at the lights.

Using the Adaptive Cruise Control, when braking/slowing I get a ratcheting/cog sound which only occurs while the ACC is engaged. Normal braking/slowing does not repeat the problem.

Occasionally when I press the button to lock the car it won't lock. Only the FOB will lock it.
An update to my issues.

Aircon is fixed.

Sensors are getting worse, so much so that I have to switch them off, I almost stuffed up and dinged it whilst parking because I had forgot that I turned the sensors off. They detect that there is an object within 30cm and go off under 10kph almost all the time.

The ratcheting/cog sound(could be knocking as some have described) is happening during normal driving now. Quite annoying and embarrassing when you have others in the GC.

I think the locking issue is cause when the FOB is in the same pocket as my iPhone.

Very rough shifting in 1-2-3 in ECO mode during up and down shifts. Very noticeable and for this reason alone I would not buy a GC.

Had the screen go blank. Jumped out then back in which fixed it.

Also a vibration at low speeds in traffic, ie trying to maintain a low RPM between about 750-1100RPM in gears 3-5. I think it is a drivetrain issue.

To be honest I wouldn't recommend a GC whilst I have all these issues. I'm one very frustrated owner who feels like I have wasted my money.
 
#23 ·
2014 CRD Limited, 1300km

1) Unstable temperature on the climate control (irrespective of AC being on or not). Issues with significant changes in temperature between drivers & passengers side irrespective of temperature desired.

2) Only have had this once, but a distinct burning smell permeated the cabin. Once I reached my destination I realised it was my car, and noticed smoke coming from behind the front left headlight. Haven't experienced since. The only thing I did different that day was try out the ventilated seats.

Car in dealer today for first service.
 
#24 · (Edited)
2014 GC overland 5.7L 120kms

1. same AC issues as others i.e cold on drivers side and hot on passenger when synced
2. lights set to auto have randomly come on and dimmed interior lights during day time
3. Standard speedo display loses all the numbers just the dial moving in a ring
4. SD card and USB cards sometimes read sometimes don't. Turn the car off on a previous working SD card and doesn't work again when turned back on.
5. Rain sensitive wipers won't stop wiping first thing in the morning. I think they sense the dew under the street lights as they are okay once it gets light.
6. Lots of different settings mentioned in the book are not available even though the GC is fitted with the option. e.g. Entry/Exit mode on the suspension is supposed the be a selectable check box function in the "Suspension" tab on the Uconnect.

On the aircon I was told by the dealer today that a fix is coming and in the meantime just suck it up. Leave the climate control off if I don't like it or open the window. Obviously the dealer didn't pay for the GC.
 
#25 ·
Just a few more....

1. Bluetooth drops out continually while playing music
2. Seat does not always return to correct position on start
3. Radio reception lousy compared to other cars just outside suburbia....
4.rear air conditioning seems to be based on passenger settings and not on drivers..... or 50 / 50 dependant on side
 
#26 ·
Hello All,

My 07/14 JGC Laredo CRD with 3000kms has the following issues;
  • Aircon issues as per most other posts
  • In the last 2 days, the Audio system has decided not to recognise the SD card ( please insert a card), until I eject/re-insert card
  • Clunking sounds from rear upper suspension mounts?
  • Cruise control Resume operates only when it feels like it
David
 
#29 ·
Hello All,


My 07/14 JGC Laredo CRD with 3000kms has the following issues;
  • Aircon issues as per most other posts
  • In the last 2 days, the Audio system has decided not to recognise the SD card ( please insert a card), until I eject/re-insert card
  • Clunking sounds from rear upper suspension mounts?
  • Cruise control Resume operates only when it feels like it
David
Forgot to add:
  • Still awaiting Rear Vision Camera to be supplied and fitted!
 
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