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  #25  
Old 11-20-2013, 05:38 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

From what the dealership told me, they have to download the update separately for each vehicle with their own unique settings (they have to program in the options, etc) so that is more than likely why some have an issue and others don't. Computers are complicated and the communication between devices in the vehicle can be screwed up with the simplest programming error.

Still no update on a delivery date for the instrument cluster. Hopefully some info by the end of the week.
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  #26  
Old 11-20-2013, 07:40 PM
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Quote:
Originally Posted by Parks311 View Post
From what the dealership told me, they have to download the update separately for each vehicle with their own unique settings (they have to program in the options, etc) so that is more than likely why some have an issue and others don't. Computers are complicated and the communication between devices in the vehicle can be screwed up with the simplest programming error.

Still no update on a delivery date for the instrument cluster. Hopefully some info by the end of the week.
Wow. Your car was "bricked". I can't wait to take mine in.

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  #27  
Old 11-21-2013, 05:21 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

Well, I'm not taking mine in until you guinea pigs are done ironing out all of the bugs for me... So there...

I feel for the guys and gals having problems with their jeeps.

It's been smooth sailing so far with my 2014 Limited (July 2nd build date). Mine is part of the recall and I'll probably schedule the update at the same time as my next oil change, around Mid-December. Most of the kinks should be worked out by then.

.
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  #28  
Old 11-21-2013, 05:31 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

Oy. Just had my Jeep light up for Christmas last night after getting back to my car from a long day of work.

Nearly every warning went off (air bag service, ABS, brakes...) so I called the dealership right away. They took a quick look and ran the production number, letting me know it was due for the software update. I hadn't received anything in the mail yet, so it was an unpleasant experience just based on panicking my car had taken a shi*.

Apparently all will be fixed after I pick it up today, but again, I'm not too happy about not being notified prior to the EVIC freakout.

*Oh and the speedometer disappeared too, so for those just waiting it out until they have problems, I'd maybe reconsider if you like using the necessary instruments.
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  #29  
Old 11-21-2013, 05:38 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

Got my notice in the mail today. I've only had the problem once, several months ago, so I'm not in a hurry to have the update done. I'll schedule it with my oil change.
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  #30  
Old 11-21-2013, 08:02 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

Mine went in this afternoon. They came and picked it up and dropped me off a loaner. It took 5 tries to get it started. Absolutely nothing...dash completely black and not a sound. This is the second time it's happened and I wasn't going to take a chance on getting stranded.
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  #31  
Old 11-21-2013, 10:50 PM
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Good news! I got a call from the dealership this morning that my Jeep was fixed and ready to go. Not too bad considering last Friday parts were back ordered with no estimated delivery. Just in time for the first snow today. I was beginning to miss the heated seats and the remote start.

So far so good. Everything is running smoothly and no surprise gremlins in the system. The new parts came with the update already installed so it was basically plug and play on their part. I just hope this is the last time I'm in the service department for awhile.

Side note - if that instrument cluster wasn't under warranty it would've been a $1,500.00+ repair. Jeep must be pretty proud of their parts.
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  #32  
Old 11-21-2013, 11:16 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

Quote:
Originally Posted by frenche View Post
I'm still hoping to hear that they will be sending out an all new/improved (hopefully working) radio/nav. I'm getting a bit ticked off that I have to keep taking time off from work to drop my vehicle off at the dealership to get these so called updates (that haven't worked) so that my vehicle works. I've always been a GM girl and this is my first Jeep. This is NOT a good first impression.
This is our first GC Summit / Jeep product and we have had ours in several times for the NAV/Radio issues. Its still in the shop, 8 days now. They are fixing other issues and I hope this latest recall doesn't cause us any more problems or we might lemon law ours.
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Old 11-22-2013, 09:14 AM
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I got the recall notice in the mail yesterday also. My jeep is a March builld, but thankfully i have not had any issues with the instrument cluster. My jeep has been trouble free so far, but i plan on taking it in next week to have this taken care of and the recall for the streering column rattle.
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  #34  
Old 11-22-2013, 12:11 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

Recall was completed on my Jeep this week. Dealer said they had no issues with it, everything appears to be the same as before to me (I also never got the Christmas tree).
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Old 11-22-2013, 07:01 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

Got mine in mail today.
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Old 11-22-2013, 09:40 PM
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Re: 2014 Grand Cherokee - Recall Notice N58-13 - Notification

Got my card Wednesday. Called the dealer today to see if I could just bring it in anytime or did I need an appointment. They told me they would rather do it on an appointment basis because it took them 2 hours to do the recall. Since I need a couple of other flashes (AC/remote start & transmission), I made an appointment for Monday morning. Hopefully nothing gets bricked.
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