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  #109  
Old 07-26-2013, 12:45 PM
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Re: 2014 Grand Cherokee Summit issues!

[QUOTE=Lizzie17;858762]
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Originally Posted by Lizzie17 View Post
I have not had the same problems that you are indicationg, but I just bought a new Summitt in June and my FM radio reception is horrible and the auxillary jack is broken. I brought it back to the dealer only to be told that the usb is better to use for ipods and iphones, and that I must just be used to the clarity of xm radio. I am so angry I contacted Uconnect directly and then they reached out to the dealer only to be pushed off as well. I dont know where to go from here.
go to another dealer and/or contact chrysler directly to one get it fixed and two complain about the service you got for buying a $50K vehicle. I've only had mine a couple of weeks and when I go back in to get these looked at, I will be expecting them to correct the issues. including lack of quality on Sirius. FM is fine. good luck
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  #110  
Old 07-26-2013, 01:00 PM
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Re: 2014 Grand Cherokee Summit issues!

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Originally Posted by blkvette94 View Post
I appreciate your stance, But I'm calling shenanigans.. I have all the updates as of 7 Jul. And still have the issues. If it is only software why are they changing out other control modules? Do you realize the Uconnect interacts with your braking system? The cruise/throttle response, etc..


My build was in June. Is that considered an early build? Plus the HK system in my summit has no where near the sound quality of my 10 Cadillac CTS.

And here is another view. I paid --say it slowly--forty eight thousand dollars. I Demand that I get a product that works properly from the start. I'm not willing to wait months for updates.

Would anyone accept even minor issues like this with a computer you paid $700 for? A $600 phone? even a $1500 TV set? I doubt it..
As I responded to you on another forum, the radio may not be your problem, just a causality of another problem. Your dealer seems to be trying to isolate the issue, but just hasn't found it yet. Other people on this forum have had similar problems, and the culprit ended up being a ground that caused cascading failures to control modules. I certainly don't want to seem like I'm diminishing your grief, but your issues are only being experienced by a small portion of owners. You say you demand a product that works from the start, and I don't blame you. If you can't get satisfaction, you should explore lemon law relief. But coming to this forum and telling others not to consider the JGC because you and a handful of others are having problems is ingenious. If these issues were as widespread as you would have us believe, we'd hear about it on the evening news and in the papers, which we haven't. I sincerely hope your issues can be resolved, and if they can't, your vehicle should be replaced. But spreading poison isn't helping you, or others that might be interested in purchasing a vehicle that most of us have had little to no problem with.
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  #111  
Old 07-26-2013, 01:28 PM
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Re: 2014 Grand Cherokee Summit issues!

Thanks all for some feedback. I'll monitor this thread for a while and see what else comes out. Hopefully some more happy owners and those happy w dealer fixes. I have to assume they'd update the radio to avoid these issues gong forward. Curious to see what dealer says when I test drive it.
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  #112  
Old 07-26-2013, 01:32 PM
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Re: 2014 Grand Cherokee Summit issues!

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Originally Posted by jacko15 View Post
As I responded to you on another forum, the radio may not be your problem, just a causality of another problem. Your dealer seems to be trying to isolate the issue, but just hasn't found it yet. Other people on this forum have had similar problems, and the culprit ended up being a ground that caused cascading failures to control modules. I certainly don't want to seem like I'm diminishing your grief, but your issues are only being experienced by a small portion of owners. You say you demand a product that works from the start, and I don't blame you. If you can't get satisfaction, you should explore lemon law relief. But coming to this forum and telling others not to consider the JGC because you and a handful of others are having problems is ingenious. If these issues were as widespread as you would have us believe, we'd hear about it on the evening news and in the papers, which we haven't. I sincerely hope your issues can be resolved, and if they can't, your vehicle should be replaced. But spreading poison isn't helping you, or others that might be interested in purchasing a vehicle that most of us have had little to no problem with.
So you are experiencing absolutely zero issues? Does your Remote start and radio/Nav/forward collision and park sense system work as it states in the vehicle's documentation?

Just curious. Is there a relationship with you and Jeep?

I am not spreading poison. The people here are asking for advice. I am not being derogatory or inflammatory. I am simply stating issues I am having and that I can point to similar issues on two other VINs. I am saying this because while trouble shooting my vehicle I tried two other JGCs both came in after mine, both had issues. What are the odds that all of the bad actors showed up in my state and my local dealerships?

I have been in touch with Jeep. There is a corporate Uconnect Case, And Jeep Star case. If my problems are just mine, why can't they be easily resolved with guidance from Jeep as you allude to? Do you know the cost of rewriting code? if it was as simple as repairing a ground why would they invest money in sending out an over 4 GB update? I can buy the rebooting coming from grounding, but why would my mirror tilt feature-- tilt the mirrors when the mark isn't checked?
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  #113  
Old 07-26-2013, 02:16 PM
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Re: 2014 Grand Cherokee Summit issues!

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Originally Posted by blkvette94 View Post
So you are experiencing absolutely zero issues? Does your Remote start and radio/Nav/forward collision and park sense system work as it states in the vehicle's documentation?

Just curious. Is there a relationship with you and Jeep?

I am not spreading poison. The people here are asking for advice. I am not being derogatory or inflammatory. I am simply stating issues I am having and that I can point to similar issues on two other VINs. I am saying this because while trouble shooting my vehicle I tried two other JGCs both came in after mine, both had issues. What are the odds that all of the bad actors showed up in my state and my local dealerships?

I have been in touch with Jeep. There is a corporate Uconnect Case, And Jeep Star case. If my problems are just mine, why can't they be easily resolved with guidance from Jeep as you allude to? Do you know the cost of rewriting code? if it was as simple as repairing a ground why would they invest money in sending out an over 4 GB update? I can buy the rebooting coming from grounding, but why would my mirror tilt feature-- tilt the mirrors when the mark isn't checked?
First, I do not now, nor have I ever had a "relationship" with Jeep other than vehicle ownership. And although my Jeep doesn't have the Advanced Technology Group, it does have the 8.4AN radio. To answer your question, no I'm not having issues with the nav/radio or any other systems. I did have one minor issue with Uconnect registration that was resolved with two phone calls.

When you are "calling shenanigans" on someone who is happy to have a vehicle with maybe a couple of small issues he feels will be remedied soon, yes , I think that is pushing the envelope. Like I said, I hope your issues are resolved one way or the other. I wasn't "alluding" to anything, just stating that your dealer seemed to be trying to find the answers to your issues. I'm sorry the world according to Chrysler isn't as perfect as you would like it to be, but constant complaining here won't solve any of your problems, and as much as you think it's not possible, there are thousands of extremely satisfied owners out here.
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  #114  
Old 07-26-2013, 03:40 PM
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Re: 2014 Grand Cherokee Summit issues!

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Originally Posted by jacko15 View Post
First, I do not now, nor have I ever had a "relationship" with Jeep other than vehicle ownership. And although my Jeep doesn't have the Advanced Technology Group, it does have the 8.4AN radio. To answer your question, no I'm not having issues with the nav/radio or any other systems. I did have one minor issue with Uconnect registration that was resolved with two phone calls.

When you are "calling shenanigans" on someone who is happy to have a vehicle with maybe a couple of small issues he feels will be remedied soon, yes , I think that is pushing the envelope. Like I said, I hope your issues are resolved one way or the other. I wasn't "alluding" to anything, just stating that your dealer seemed to be trying to find the answers to your issues. I'm sorry the world according to Chrysler isn't as perfect as you would like it to be, but constant complaining here won't solve any of your problems, and as much as you think it's not possible, there are thousands of extremely satisfied owners out here.

Might I ask what your minor issues are? and what model you have?

And again, I am not complaining I am stating facts. Bitching and getting angry never does anything. I know that. I did have one interaction with Uconnect that caused me to raise my voice, But I felt that was a lack of customer service training on the part of the operator. That was resolved on the spot. I'll give you the dealer's number, they'll say that I have even sat with the techs for hours trying to resolve this, So will my case manager at Uconnect

And for the record I also own a post Tsunami 2011 300C V6, with the full tech package. That is one of the reasons I wanted this Jeep and waited for it instead of ordering the 13. And so far I have had no issues with it.


Now back to the Jeep--
Knowing the production run for for 12 was 154,734 cars. Even assuming they had full production from day one in late Jan 13, They wouldn't have more than 78,000 total OTD under best possible situations by Aug. In just this thread there are over 10 members with issues. I bet you $100 That if I was to data mine this site and the other forums I would find enough members to make a statistically significant finding of problems.

Statistically significant in this case is only 210 out of the 78K produced based on 3 sigma. What are the odds I'll find another 200 Jeeps with problems?
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  #115  
Old 07-26-2013, 03:49 PM
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Re: 2014 Grand Cherokee Summit issues!

Quote:
Originally Posted by blkvette94 View Post
Might I ask what your minor issues are? and what model you have?

And again, I am not complaining I am stating facts. Bitching and getting angry never does anything. I know that. I did have one interaction with Uconnect that caused me to raise my voice, But I felt that was a lack of customer service training on the part of the operator. That was resolved on the spot. I'll give you the dealer's number, they'll say that I have even sat with the techs for hours trying to resolve this, So will my case manager at Uconnect

And for the record I also own a post Tsunami 2011 300C V6, with the full tech package. That is one of the reasons I wanted this Jeep and waited for it instead of ordering the 13. And so far I have had no issues with it.


Now back to the Jeep--
Knowing the production run for for 12 was 154,734 cars. Even assuming they had full production from day one in late Jan 13, They wouldn't have more than 78,000 total OTD under best possible situations by Aug. In just this thread there are over 10 members with issues. I bet you $100 That if I was to data mine this site and the other forums I would find enough members to make a statistically significant finding of problems.

Statistically significant in this case is only 210 out of the 78K produced based on 3 sigma. What are the odds I'll find another 200 Jeeps with problems?
My model info is in my signature. My problem was that when I pressed the Assist button on the mirror and picked a connection destination, I got an error message saying I wasn't registered. It took one day to rectify. My build date was April 6th. With that early build date I should be experiencing a multitude of problems, that quite frankly, I'm not.
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  #116  
Old 07-26-2013, 05:08 PM
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Re: 2014 Grand Cherokee Summit issues!

Quote:
Originally Posted by blkvette94 View Post
So you are experiencing absolutely zero issues? Does your Remote start and radio/Nav/forward collision and park sense system work as it states in the vehicle's documentation?

Just curious. Is there a relationship with you and Jeep?

I am not spreading poison. The people here are asking for advice. I am not being derogatory or inflammatory. I am simply stating issues I am having and that I can point to similar issues on two other VINs. I am saying this because while trouble shooting my vehicle I tried two other JGCs both came in after mine, both had issues. What are the odds that all of the bad actors showed up in my state and my local dealerships?

I have been in touch with Jeep. There is a corporate Uconnect Case, And Jeep Star case. If my problems are just mine, why can't they be easily resolved with guidance from Jeep as you allude to? Do you know the cost of rewriting code? if it was as simple as repairing a ground why would they invest money in sending out an over 4 GB update? I can buy the rebooting coming from grounding, but why would my mirror tilt feature-- tilt the mirrors when the mark isn't checked?
There are probably many people not having problems. Like you, many came to the forum just to voice their problems. But if that's all people join for, once everyone hears about their problems, what else is there?

I did have the Christmas tree dash ... it was resolved at the dealership, while I waited. Most other problems I've had have gone away on their own within a day or two, most likely through OTA programming. Two issues I called about were fixed either overnight or within two days. Except for the dash warnings, everything else was minor.


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  #117  
Old 08-30-2013, 07:25 AM
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Re: 2014 Grand Cherokee Summit issues!

Quote:
Originally Posted by Rockford View Post
I bought a new GC Summit on 3-8-13 and it had issues. The 8.4 AN radio interface would not save many of the settings for the lights / park sense system / auto dimming interior dash lights etc. Sometimes entire options on the pages would be there one time when you went into it and then not be there the next time you checked. Some things that I would "check" (or select) to be on, would then 5 seconds later, uncheck themselves as you watched. The salesman confirmed all of my issues and the service manager got involved. They contacted Chrysler and they have no answer. They swapped another radio from another one they had that seemed to work better But when it was put in my car, it acted up the same way. The dealer unwound my deal and gave me another car after about 10 days. Now I just got the new one yesterday, and its doing very similar things! I have to think others are having these issues.
I have an export 2014 Overland in Australia that has most of the Summit extras. I noticed the uncheck issue when I was trying to set it up with the ignition in ACC. When I started the car the check boxes all worked fine. Try it it might work for you.

We have heaps more problems down here and no updates insight!
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  #118  
Old 08-30-2013, 09:06 PM
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Re: 2014 Grand Cherokee Summit issues!

Quote:
Originally Posted by blkvette94 View Post
I appreciate your stance, But I'm calling shenanigans.. I have all the updates as of 7 Jul. And still have the issues. If it is only software why are they changing out other control modules? Do you realize the Uconnect interacts with your braking system? The cruise/throttle response, etc..


My build was in June. Is that considered an early build? Plus the HK system in my summit has no where near the sound quality of my 10 Cadillac CTS.

And here is another view. I paid --say it slowly--forty eight thousand dollars. I Demand that I get a product that works properly from the start. I'm not willing to wait months for updates.

Would anyone accept even minor issues like this with a computer you paid $700 for? A $600 phone? even a $1500 TV set? I doubt it..
I have a 2014 Overland that is an early build end of Feb and at 6k miles has been back to the dealer once for the 13.19 uconnect update. No real problems to speak of. By the way I have heard the bose system in the CTS and it sounds good, but I don't believe it sounds as good as the HK system in the summit. No way
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  #119  
Old 10-30-2013, 10:21 AM
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Re: 2014 Grand Cherokee Summit issues!

2014 Overland with the tech package. Same problem with settings that wont stick checked. On ACC, remote, full run etc. I did the radio update to 13.38.52 last ngiht and guess what. SAME thing. It's four days old. I am very quickly remembering why I drove GM for many years. I am going to my NJ dealer tonight to ready for this have them do rtt 13-071. Hilarious since that is the radio update I ALREADY DID. Oh and an adaptive cruise flash. I cant wait for the "I am just not sure" Here is to a long road over the next few years of this radio.
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  #120  
Old 10-30-2013, 10:28 AM
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Re: 2014 Grand Cherokee Summit issues!

Where might I get a full list of all the TSBs and RTTs. I think I'm losing ground on some of these. thanks
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