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2014 issues

16K views 63 replies 31 participants last post by  amc2002 
#1 ·
So I now have 500 miles on the new 14 Overland and have called Uconnect and Jeep about the following issues.
Rear tailgate does not sound warning when open and in drive
Uconnect froze when Ipod and SD card was plugged in at same time
Any file on SD card not recognised freezes the system does not skip over
Mapping is slow and cannot recognise voice commands for streets very well.
Mapping takes time to recover from a stop to get gas and go back to plotting your trip'
Screen start up does not allow you to turn heated wheel off or seat even though there is an icon
Heater controls take time to respond to a change in temp request.
Back button does not work on screen
Heat controls for steering wheel and seats is in a bad location they should have put switches in like the 2011
Wiper response to rain and snow is delayed when first coming on
When air suspension is raising car sometimes it shows a light raising but its not.
In eco mode the car is sluggish and gears seem to not shift correctly.
Air bags "raising" light stays on even when its done raising.

>>Important<< I hear from Engeneering there is an update coming out next week already for many issues. Log onto your jeep page go to uconnect and check for updates or your delear.

I am curious to see if others are having the same issues or differnt ones. What was your respeonse from Jeep or Uconnect
 
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#7 ·
I've found the routing on the navigation to be really bad. I don't think I have any crazy settings on, but its much worse than my 2007 Acura TL.
Navigation is hard because the auto manufacturers don't really have inhouse nav programmers. It worked better when outside contracted. But, now, everyone needs to have it fully integrated with some full communication suite.

I find it interesting that people never complain about the worst nav systems; they simply give up ever trying to use them. Read a Subaru road test from a California auto magazine, and you'll see repreated references to how the nav screen regularly showed them being miles into the Pacific! Yet, few Subaru owners complain, they just stop trying to get it to work properly.
 
#3 ·
I bought a 2014 Limited off the lot on March 13. All systems were great until the night of the 18th. I was at a light and the 8.4 screen showed the Jeep logo, obviously a self reboot. Didn't notice anything else at that time. The next morning, backing out of my driveway, no backup camera image, just a blue screen (oh no BSOD!). Also, half the buttons on the steering wheel stopped working. Cruise buttons, and the paddle shifters were still good, but the two audio controls on the back of the wheel, and the left front buttons were all dead, so couldn't change the EVIC. Since the actual vehicle worked great, I drove it for a couple more days before taking it to the dealer on March 20. All I know is they are "ordering a part" and it will be here mid next week.
I would be annoyed, but I am really enjoying driving the 2012 Grand Caravan loaner. LOL. Those things are sweet!
I will post updates as I get them.
 
#4 ·
Heat controls for steering wheel and seats is in a bad location they should have put switches in like the 2011
Wiper response to rain and snow is delayed when first coming on
In eco mode the car is sluggish and gears seem to not shift correctly.
Other than the noted electrical/communication issues (which Jeep can rectify with updates, etc.), are the above "issues" or design factors you, personally, do not like? Switch placement might have been a mistake on someone's part, or it might be for a good reason, but it's still a personal item. Most cars rain sensing wipers have a delay; sometimes to make sure the windshield really needs a wipe, rather than an isolated splash; sometimes the engineers just build in a sensing delay. Finally, eco mode is supposed to operate as you have noted. In eco, the tranny will shift "better" with very little throttle pressure, i.e., driven like a little old lady.
 
#8 ·
Sucks you are having these issues and hopefully the electronic issue isn't widespread. I wish manufacturers would just partner with Google and take advantage of their maps. I find my phone to be much better with navigation than the systems in most cars.
 
#12 ·
I think the updates are global I would think.

I forgot to mention I went to the dealership with some of these problems, we walked out to three brand new 2014s on the lot and sure enough they all had these issues. So I guess the fun of buying a brand new edition of a car is tempered with issues that the engineers did not think of. All I know is I wish I was one of the guys last year driving around (test driving) in the new 2014 jeep so I could have warned them or redesigned some of these challenges. Listening to us die hard jeep owners I would think is an important aspect of making the ultimate JEEP
 
#28 ·
So I guess the fun of buying a brand new edition of a car is tempered with issues that the engineers did not think of.
I was expecting that. As long as there will be no major mechanical issues I can deal with software updates. Now as they partnered with Sprint they should really have ability to do Over The Air programming.
 
#16 ·
Looking at the Dodge Dart forums it seems they are experiencing the same issues with the radio. A few of them took it into the dealer and got some part ordered and it fixed it. Others, not so much.
 
#17 ·
I got this from the Dodge Forum, maybe it will help if someone wants to give it a shot

NOTE: do at your own risk!!

"Hold both the Heating and cooling buttons for 5 seconds, I have dual climate so I held both drivers and passenger side heating and cooling, for 5 seconds.

Then you will enter the "secret" engineering menu.

You can scroll down and reset to factory settings

the system will reboot, and you have now reset your system."

After The reset the radio and menus were completely different from when I received the truck. I thought I really screwed up. Prior to doing the reset I had the ram logo on the screen and everything was orange and black. After the reset i had the uconnect emblem and everything was blue and black. The buttons in the bottom menu were different as well. The settings were complete different too.

The next morning I called and made an appointment to bring my truck in. Well, when I got off the phone, I went out and started the truck. When the radio came on everything was back to normal. The only thing I can think is the radio download the correct software over the air through the night.

So far everything has been working great. Hopefully this will correct my reset issues.

Again do the following at your own risk.
 
#18 · (Edited)
The only thing I can think is the radio download the correct software over the air through the night.
lol im pretty sure your Jeep didn't download anything on its own over night. Not sure if you were being sarcastic or not, but either way it did not do that. :D
What happens is these radios/nav/computer systems were made to work in pretty much all the Chrysler vehicles. Since you reset the unit it defaulted back to Dodge settings. Not sure why it goes to Dodge, but as long as I have known that's what they do. Once you started your Jeep all the computers and modules were able to interact again and find out which vehicle it was in and boot as it should. If you ripped out your vehicles nav/radio system and hooked it up into a Chrysler 300 for example, it would automatically display Chrysler settings once it "paired" with that cars computer modules. Back in the day I installed an Chrysler RB1 nav (the original Chrysler nav system), that came out of a PT Cruiser. Upon initial installation it showed the Dodge logo until I started my Jeep in which after that everything showed up how it should.
 
#19 ·
I don't have a Jeep yet so I didn't try this, just got it from the Dodge Ram forums. Just reposting to see if someone wanted to try it..The person that posted this supposedly go it from the Ram customer service person who helped him reset his radio.
 
#23 ·
Also got invalid VIN. Took delivery yesterday and had uconnect working very quickly. My only complaint is there is a 2 minute lag to send commands from your phone, as others have reported. But it does work.
 
#24 ·
I did the heat cold button I do not recommend it. You then have to call XM to get it loaded again and uconnect to reset your system.
The jeeps update automatically if you turn the key off and hold the door open 30 seconds get in turn the key on.
BUT the real updates you have to get from your computer. Supposedly you download the update on a USB flash drive and then plug it into the USB port. Now I was told this but I have not tried it until the updates come in on Monday for all of us.
I really think the 2014 came out prematurely so this is catch up.
Also on the sd card if it has a file that is not an mp3 it will freeze your radio and you might get the BSOD. Reformat the card with only mp3. This is going to be fixed on the Monday update (I was told)
 
#25 ·
I'm read about Uconnect. Will we be able to update the software ourselves for the 8.4n system, or will we have to go to the dealer?

The link above says" The UConnect system is now able to get application updates over the air; and owners can download updates or new applications directly, via the 8.4-inch touchscreen.

Original is at 2013 UConnect 2: the next generation 2013 UConnect 2: the next generation
Follow us: @allparcom on Twitter | allparcom on Facebook"
 
#31 · (Edited)
This forum is just awesome. Funny that this is posted today, as we drove our 2014 Overland ~800 miles from Northern Calif. to Arizona today (800 of the first 1100 miles) and also had several UConnect issues. Each problem forced us to pull over, turn off the car, wait 30+ seconds, and restart the car to 'reboot'.

Here's what happened (each safely performed from the passenger seat!):
1) when connecting an iphone via usb (with a SD card in the slot!) the 'button bar' disappeared on the screen, leaving the system 'trapped' in nav mode. The hard buttons for the climate system and stereo still worked, however. The hard 'turn off screen' and 'back' buttons did not. The SD card had a video file on it, so I've since removed it (thanks @emsrescue)

2) In the Nav settings, when changing the icon for our vehicle, the whole screen went blank. I do not recall if the hard buttons worked - we were frustrated and just pulled off at the next exit.

3) After switching bluetooth from my wife's phone to mine, so I could stream music through the speakers, the audio from my phone could not be heard. At the same time, I put on my seat heater. About 10 mins after that, the seat heater and climate controls on the screen would not work. The hard buttons all still worked in this case.... but my butt was sweating until we got to our destination!

Also - since we got the Jeep, in the audio settings, the 'Surround' feature, when switched to 'off', goes right back to 'on' after ~5 seconds

I understand that, as early adopters, we are 'beta' testers of sorts for the software, but it's still a little frustrating.

@SnoFire: The UConnectr site said there are no updates available for me. However, I'm hopeful from what I'm reading here that the that update comes before our drive home next week!


Does anyone know how to 'reboot' the uconnect while the vehicle is moving? Pulling over, turning off car is not convenient!
 
#32 · (Edited)
While these Forums are fantastic for all of us to commiserate (thank you Jeep garage) I spoke to both the engineers at uconnect and at Jeep they say that they need to get the phone calls to start realizing these issues are global. They need to hear from you and you must log an incident number. THIS WILL HELP US ALL!
For those people on a trip, hit the access button on your mirror to contact Jeep directly or use the Jeep phone number in your manual. BUT PLEASE CALL.
Unfortunately a single person like me calling about all the problems does not grab the attention of all of you calling and generating call numbers and incident tags on specific issues.
The more people that call the FASTER we will get updates and the more you have a person and a number for someone to own the problem.
 
#35 · (Edited)
Some more added issies at a little over 500Miles
Tail gate does not chime when car is in gear and open.
Navigation does not hear locations, pretty bad VR
Radio volume and screen froze after engine was off and door open, Volume on loud could not turn off.
Climate controls go to default once and awhile
After phone call screen does not go back to navigation screen
Back button does not work on dash
All settings go to default once and awhile
Noisy squeak in center arm rest
Navigation slow to respond takes three minutes to get back to route guidance after gas station stop
Wipers do not sense rain or snow right away when car starts up.
Air height system flashes “RISING” and will not go off unless you change settings
Heated seats and steering wheel button need buttons not screen (imbedded too far) Seat is too hot. System was better on 2011 jeep.
Mirror take down lights need to stay on for 60 seconds not 5 seconds.
Had blue screen of doom when SD card and Ipod in at same time, system completely froze and went into a factory reset.
UConnect System does not pass over any files not MP3 and freezes.
No switch to un-dim mirrors
Heater controls takes up to 5 minutes to change temperature of forced air, interior temperature does not stay constant.
In Eco mode transmission sluggish
 
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