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  #13  
Old 07-03-2013, 12:10 PM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

Probably would get better responses in the troubleshooting sub-forum. Seems like most people with issues post them there.
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Old 07-03-2013, 01:53 PM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

Thanks for the tip, Keirik! I didn't even think to do that.
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  #15  
Old 07-03-2013, 03:56 PM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

My dash lit up too and threw every code. Took it to the dealer and they said that the fuses were not seated properly before they delivered the car to me. Its been fine since.
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Old 07-03-2013, 10:17 PM
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Mine was in the shop for over 2 weeks for the opposite - dash went completely blank along with air system failure. End of the day Chrysler made it right, haven't had any issues since.
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Old 07-03-2013, 10:51 PM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

After reading posts similar to this, day after day, why do people still purchase this vehicle. It is like playing Russian roulette!
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Old 07-03-2013, 10:58 PM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

Quote:
Originally Posted by Jimbob View Post
After reading posts similar to this, day after day, why do people still purchase this vehicle. It is like playing Russian roulette!
You are talking about a very small percentage of vehicles. As I work with all manufacturers of all vehicles I can tell you buy backs are a reality. I read into this further only because of the crank sensor issue. I have a client with a 2013 that was bought back with a similar ghost issue but here is the kicker.

Chrysler is dealing with the issues and fairly promptly in that case. I am not going to point any fingers but there are certainly MANY other manufacturers that would not be so quick to respond to the customer needs. Trust me, problems exist with every vehicle, it is how the company stands by the clients that help.

I don't own one yet, I spend lots of time here seeing all the problems and I will still buy one because it is better than the alternatives.
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Old 07-03-2013, 11:41 PM
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I am one of those people who has used their Jeep less while owning it than the time it has been in the shop. And while I was upset, at first, I actually find reading the posts on this forum to be calming. Consistent with the experiences of some others posting about issues, I have to say that Chrysler has stayed in touch, worked to make sure I will be satisfied with my JGC once it has been returned to me, and has been apologetic about the issues. My dealer's service center has also tried to help get me back in my new car.

Okay, I am not back in it yet but the new ABS module is supposedly on its way and I should be driving it soon. If Chrysler follows through on maintaining customer satisfaction, and if the issues have truly been repaired, I wouldn't hesitate to recommend others to buy a new Jeep. But...

I would tell them to read this forum so they have full knowledge of issues that a percentage of owners have experienced. And I would recommend that they order a new Grand Cherokee rather than take one off the lot so that they have a vehicle built after Jeep figured out how to resolve the early growing pains in their new model. And last, I would tell them that if they experience any issues, they should immediately go to their dealer's service center and have the issues checked out. Document the problem and try to get it resolved. Why their dealer's service? Because then, if they are a good dealer, they can have their salesperson and the service team at the dealer who sold the car all working with them to get Chrysler to resolve any issues. Having that support team does a lot more than just getting angry with a Chrysler rep.

Did I know there could be problems before I bought my Jeep? Yeah. Did I think I would experience them? No. But it happened. In the end, if all goes well, I will be back in that great vehicle I thought I was buying and that I hope to be driving for the next ten years.

Oh yeah, last point: I would also tell that person to whom I recommended a Jeep that while these problems might only be with a small percentage of vehicles, for peace of mind, get the extended warranty.
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Old 07-04-2013, 01:32 AM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

I've owned two true lemons in my lifetime, a 2009 Jaguar XF Supercharged and a 2012 Ford Focus Titanium. Jaguar bought the XF back and even paid for the tinted windows and clear bra I had put on the car. It was a fairly easy process and I give total props to them for taking car of me.

Ford Motor Company is an entirely different story. I had more MyFord Touch issues than I could count and no matter how I approached them they kept telling me that they were working on solving the issues and to be patient. I suppose I could have gotten an attorney but life is too short to have a crappy car. I lost a lot of money on that one. That and sometimes you can get farther without an attorney because once you hire one they only want to communicate with them and not you, and it costs a lot of money, which you may or may not recover (those damn car companies have deep pockets!!) On the other hand, sometimes the only way to get their attention is to mention a lawyer. I guess it just depends on the manufacturer, the nature of the problem, how widespread the problem is within the company, and who knows what other factors have a play too?

Both companies theoretically assigned my case to some sort of manager who oversaw the process. Jaguar was great but Ford had some serious communication issues and every time I called I talked to someone else that didn't know what was going on or seemed confused as to why I was told "xyz" from my prior phone call. Oddly enough, this is when Jaguar was owned by Ford, so go figure.

Anyway, my advice is that if they want to buy it back I'd say absolutely go for it if you can get into a new vehicle (whether you walk away or accept a new '14 JPG) without too much (if any) out-of-pocket expenses. It's not your fault it keeps breaking, you know?

While others have had good experiences on forums in terms of support and whatnot from other members throughout the process, this was not the case with my Focus. The whole ordeal brought out a lot of jerks who told me I was being too picky and to be patient and blah blah blah. Very invalidating. I suppose it was mostly out of defensiveness or for those owners who couldn't or wouldn't empathize with me because they hadn't experienced it for themselves. Hopefully that won't happen here.

I wish you the best of luck and look forward to hearing about your case!!

Tony
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  #21  
Old 07-04-2013, 09:28 AM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

I've already heard back from Chrysler and ISG and they seem to be pretty responsive so far. According to the service manager it seems all of Chrysler Detroit is working on my case! Lol
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Old 07-04-2013, 10:06 AM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

Quote:
Originally Posted by Sleestak View Post
I've already heard back from Chrysler and ISG and they seem to be pretty responsive so far. According to the service manager it seems all of Chrysler Detroit is working on my case! Lol
If they buy your car back, they could be buying back a lot of cars. The problem you thought was serious seems to be as common as ants at a picnic. It also isn't very serious.

Do keep us posted, as this could get interesting.


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  #23  
Old 07-04-2013, 10:42 AM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

Quote:
Originally Posted by Jimbob View Post
After reading posts similar to this, day after day, why do people still purchase this vehicle. It is like playing Russian roulette!
Why? Because it's head and shoulders better than your Jeep in all likelihood?
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Old 07-04-2013, 10:44 AM
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Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!

Mine did the same exact thing, took it to the dealer and they "made sure all the connections were tight." And it has been fine since.
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