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  #13  
Old 09-23-2013, 09:48 AM
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Re: 2014 Overland - A loss for words....

In my experience, Carfax reports that tend to influence resale value are of the crash and burn variety. Repairs or replacements under warranty that show up on Carfax might influence a potential buyer if he/she tends to look for reasons to either not buy a used car or to try to use anything to reduce the asking price.

In the past four months, I have sold a 2005 Honda S2000 for 72% of what I originally paid and a 2006 Suzuki Grand Vitara for 48% of the original cost. Both had had mechanical repairs under warranty and both buyers had checked out the Carfax. My advice is to keep your Overland from hitting anything, let Jeep fix what needs to be fixed under warranty and continue to enjoy the fact that the vehicle meets your needs.
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Old 09-23-2013, 11:22 AM
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Re: 2014 Overland - A loss for words....

I'm in a similar boat. Aside from a few (major) issues with my Jeep, I love my Overland. It's a nice mix of rugged and luxury--exactly what I was looking for in a SUV. But man, these issues I've run into have been really taxing. As or today the Jeep has been in the shop for over 2 weeks for a major engine problem. Hopefully it'll be fixed by tomorrow.

I need to figure out if I'm going to keep it and buy an extended warranty or sell it before the warranty is up. I'm leaning towards the extended warranty. I just installed $4.5K in audio gear and I'd hate to sell it for pennies on the dollar.
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Old 09-23-2013, 12:48 PM
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Re: 2014 Overland - A loss for words....

I contacted Jeep customer service and asked that my issue be escalated to a case manager. Someone is to get back to me within 24 hours to address the issue.
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Old 09-23-2013, 05:47 PM
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Re: 2014 Overland - A loss for words....

Glad to hear that you are getting the response that you have a right to expect.

I hope this doesn't come across as preachy, but it is very easy to begin to narrow one's view of the world when faced with the question of whether your $40K investment is going to be a nightmare.

The reality is that sites like this one, for all the hugely good things they provide to folks, also become a focal point for the worst experiences some folks find themselves going through. And while their experiences are nothing to sneeze at, they are also not truly representative of the many thousands of owners who are motoring right along with smiles on their faces. We participate in what can sometimes feel like the "tip of the iceberg" when, in many cases we are actually just another small part of a very large whole that is generally getting along quite well.

Not to minimize the significance of feeling like things might be heading in the toilet, but the vast majority of issues that arise with what have become very complex interconnected systems that we call our rides can and will be corrected under warranty.
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Old 09-23-2013, 10:10 PM
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Re: 2014 Overland - A loss for words....

Bborzell,

I agree with you, I really am hoping my issue is a fluke with my particular vehicle. It doesn't matter what vehicle you buy, there is bound to be an issue with someones vehicle. And you are right that people do come to vent here and the majority of the owners are not experiencing issues. I wish I was one... The service department removed my transmission pan and the evidence was not good. I saw the pictures that were taken to send onto STAR and I could see pieces of brass from what I was told is the torque converter. I was also shown a "pile" of brass debris that had accumulated near what looked like some type of opening to another area of the transmission. The decision of what to do is still up in the air and the service advisor has told me he will contact me tomorrow morning with their course of action.

He feels that they will replace the transmission, whether that is with a new one or remanufactured remains to be seen. I really need to talk to my assigned case manager and discuss the situation, as of yet I still have not heard from them but then again it has not been 24 hours yet.
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Old 09-24-2013, 12:52 AM
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Re: 2014 Overland - A loss for words....

Msmith56...

A friend of mine has fewer than 1,500 miles on a 2013 Suburu Outback he just bought. He bought it, in part, because he knew that my wife has had a great experience with her 2012 Outback.

So far, he has had an overheat (not traumatic as he shut down quickly) due to a shredded belt and engine oil loss because of a failed crank seal. Two separate incidents and each placed him in a position similar to what you are now going through. Both issues were repaired under warranty and he has complete records of the events should there be any future issues regarding longevity that might be due to either of these events.

Last week, he and his wife returned from a 2,000 miles road trip to visit their daughter and the Outback performed flawlessly. My guess is that you will have a similar experience once the transmission is swapped out.

Please keep us posted.
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Old 09-24-2013, 08:15 AM
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Re: 2014 Overland - A loss for words....

I feel for ya... i have a 2014 limited and at first i loved it.. but now i hate the thing so much i dont want to drive it.. my list is rear shocks clunking (my 98 dakota never did that and had the originals on at 80k miles)

Drivability is horrible.. eco mode is dangerous.. normal mode and sport shift so bad it feels broken.

The 8.4an radio is beyond buggy and should never have been released.. today it wouldn't see my sdcard.. stop for gas and it works again.. that happens alot.
And why the hell does the bass only come on if its near full volume (which is like 1/4 the volume it should be able to do)?

I don't know whats up with my gas milage.. I am putting in $40 every 2 weeks.. my dakota was $40 once a month with the same ammount of driving (both v6).

there are other buggy issues.. but at least nothing dangerous like yours..

And yes i know the dealer has fixes for the shifting and MAYBE rear shocks.. but working 70+ hours a week kinda limits me taking it in. I hope they get yours fixed up.. mine has 2k miles and i can't wait to trade it in already.. probably a ford truck next time.
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Old 09-24-2013, 01:56 PM
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Re: 2014 Overland - A loss for words....

Update:

The dealer has ordered a new transmission which is to be delivered on Friday. The service manager stated that they expect it to completed on Friday as well. I re-contacted Jeep customer support to speak to my case manager because I have not yet heard from Chrysler. I spoke with someone there who told me that I have not yet been assigned a case manager and although I was told someone would contact me in 24 hours the representative advised that it normally takes 2 to 3 days for a case manager to be assigned. I expressed my displeasure kindly to the representative about the information I was given and the lack of interest and the representative told me that they would note it in my file.
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Old 09-25-2013, 07:15 AM
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Re: 2014 Overland - A loss for words....

I received a call from my case manager. We discussed the issues I have and have had with the Jeep. She advised me that she will be contacting the dealer / service department and get back with me as to what Chrysler is going to do to resolve the issue.
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Old 09-27-2013, 08:30 PM
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Re: 2014 Overland - A loss for words....

Update:

Today I received my Jeep back! Yesterday I received a call from my case manager and she told me that she will be contacting me after I got the Jeep back to discuss how we are going to move forward. I told her yesterday as well as my service advisor that I would be picking it up between 3 & 4 today. I arrived as scheduled and I was shown the repair order. Total repair was in excess of 5K. I asked the service advisor what caused the issue and I was told that the torque convertor had failed based on the brass pieces and shavings that were found. He also said that they do not work on the transmissions, they simply replace them.

Iím not sure why it failed but I am wondering if it will happen again? I drove it home (only a few miles) and everything seems to be in working order with one exception. The previous trip to the service department they upgraded the radio to the latest version. Everything worked great with the exception of the delayed messaging. So on the way home I tried to play back my SD Card in the radio and although the card was inserted into the slot, the radio only displayed the words Insert SD Card. The album icon was there as well as the area at the soft controls on the bottom but the browse soft key was grayed out. So I shut down and restarted the Jeep and tried again. No joy. I made the card writeable and shut down the Jeep and restarted again, still nothing, so I removed the card and inserted it into my computer. The files immediately showed up and the music on the card was playable.

I re-installed the card in the jeep and tried everything I could think of to get it to work. Nothing. So I called my service adviser and told him that it worked when it went in for service (which it did without any issues) and he said that he saw the message but didnít think there was a card inserted so he ignored the message. He said that yet again, the Jeep will need to come into the service department to address the issue. I must say that I am happy to have the Jeep back but Iím not real impressed with Chryslerís response and or service that I have received thus far. When someone states that they will be getting back to me during a certain time period, I donít think it is unreasonable to expect them to deliver on their promise. I never received a call from my case manager today after I picked up the Jeep.

I work during the hours that my service department is open and in order to get it in for service I have to take time off from work and wait for the work to be completed because a rental car is not included with the service / factory warranty. I really believe that I did get a lemon, but at this point, given everything I have been though in 3 months of ownership, if they offer a buyback on it I donít know that I would buy another Chrysler product as a solution to my driving needs. If offered, I may just take the money and choose another manufacturer. Iím undecided at this point, kind of gun shy. So I have no choice but to wait on my case managerís call to hear the resolution that they propose. The service department is supposed to contact me on Monday to address my SD card issue. I will update this on Monday.
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  #23  
Old 09-27-2013, 11:35 PM
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Re: 2014 Overland - A loss for words....

Sorry for your troubles.

I had a 2011 Laredo and had the cylinder heads replaced 2times. It had ~ 54k miles.

It was all covered under warranty , but pita any way. I ended up trading it in for the 2014.

Carfax is kind of crap that can be manipulated. So take it for what it is.
I was also checking on the Carfax at the dealer the other day to see what it said about my 2011 they had re listed. It did not mention one thing about replacing cylinders.. it had a a generic entry - maintenance service - ok.

When I had a minor fender bender with my Saab, I asked the body shop if they are going to report this to carfax and he told me no, they do not report anything to carfax, and my GM/SAAb dealer said the same thing. Only time they report anything to CF is if the state patrol arrives and files a report or the state declares the vehical a loss and even than you can worded to sound like it went in for regular maintenance.
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Old 09-28-2013, 09:34 AM
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Re: 2014 Overland - A loss for words....

a) '14 is a first year for the 8 spd though I believe zf has been building them for a while.

b) All of my cars for the last few decades are American, mostly Pontiac or Buick.

The '12 is my first CJF product but other than routine maintenance and an encounter with a F*rd 150 trying to breed all maintenance has been routine, only annoyance is the spam I keep getting from Sirrus. I do have a lifetime service contract from Chrysler.

Bottom line: I looked at a lot of cars before settling on the heep & is almost perfect for my needs (guess all of the blind spots just go with the territory & have a tablet for all of the instruments I can't read with sunglasses on). Besides on paper it reads like an E-Jag.
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