Originally Posted by ROYG
Just purchased a 2014 Jeep Grand Cherokee Limited with the Luxury Package II. I also have a buzzing sound Which sounds like it's coming beneath/behind the steering wheel. I took it back to the dealer and they could not hear it...selective hearing. Anybody find a solution? Driving me nuts for as much as this SUV cost!
If the noise is a buzzing/ringing sound then there is a tech bulletin specifically for that. It has to do with a loose bracket which they can easily remove. If you are hearing a high-pitched beeping sound, that sound is a result of the power steering motor which is an electronic motor. I have taken my concerns to the highest level at Jeep Chrysler and there is nothing that they can do in order to fix the high-pitched beeping sound. I spoke to the corporate service technician and they informed me that they are aware of this sound but they describe this as a normal sound and there's nothing that they can do in order to fix this. I complained so much that they ended up switching out the existing power steering electronic motor for a new one. However even with the new electronic motor there is still a beeping sound. The problem is that the electronic power steering motor is an engineering flaw. One would hope that the cabin inside the jeep would be quiet considering the amount of money spent on these jeeps, However Jeep Chrysler doesn't seem to care about the customers concerns just concerned with pushing their product. Sorry to tell you that there is no real answer to this problem. I have spoken to just about everyone at Jeep and no one is able to provide an answer... Because there is no answer...the electronic pump that jeep makes unfortunately makes this sound in order to operate.