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  #13  
Old 03-05-2014, 10:43 PM
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Wow. Just wow. At least you got the rental sorted out and have a backup car.
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  #14  
Old 03-06-2014, 07:22 AM
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Re: 2014 Radiatator Coolant Leak already...

all I can say is stay on them and don't let up. I screamed enough that advanced customer care gave me a Maximum Care Lifetime 0 deducible warranty for free. It really can pay off to be a pain in the a** sometimes.
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  #15  
Old 03-06-2014, 07:36 AM
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Originally Posted by f1anatic View Post
But wait there is more ! I had my concerns about the Wrangler reliability yesterday...Little did I know... So Jeep is repairing my Grand Cherokee under warranty. Because the duration of repairs is long (due to parts unavailability), I am being provided a courtesy car. The dealership repairing my car has a rental agreement with Enterprise and under warranty repairs agreement, Enterprise has to provide me a Chrysler product. That is how I ended up with the 2013 Jeep Wrangler yesterday. Which was awful by the way, despite being Trail Rated. Tonight I wanted to go out with my wife to run some errands. I get her in the Jeep and as she pulls out of the yard, I notice that there were no tail lights. Moreover, the turn signals did not work. More investigations revealed a faulty rear wiper (did not work); a seat belt light that stays on despite all seat belts on; and hazard warning lights that cause the inside ceiling lights to flash. We call Enterprise Roadside assistance and we are given the choice of having the car towed in 1-1.5 hours or taking it to the airport (10 min away) where we could switch it out. We are given assurances that the terms of the agreement stay the same, including the Chrysler product provision. We make it to the airport rental location. The extremely rude, inexperienced and juvenile people refused to even work with us in the absence of some number that Road Side Assistance was supposed to give us. We called Road Side Assistance again from the cell phone inside the rental building...and the only car for us was a Toyota Corolla. Everyone very inflexible. I called Jeep Customer Support, explained the situation, more negativity and inflexibility and after 20 minutes of reading some more notes in the case file and the whole National Archives of the United States, I am told by the representative that I should accept the Toyota but the final decision rests with the Enhanced Customer Support who is going to contact me tomorrow. So now we are pimpin' a 2011 Toyota Corolla with 28,000 miles which is locked from the key (no remote). well in all honesty, it is my wife who has to drive this awesome monument of mechanical achievement. At least I have my Subaru.
I see your in Illinois.. What dealer do you go to?
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Old 03-06-2014, 08:23 AM
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Re: 2014 Radiatator Coolant Leak already...

Quote:
Originally Posted by f1anatic View Post

So now we are pimpin' a 2011 Toyota Corolla with 28,000 miles which is locked from the key (no remote). well in all honesty, it is my wife who has to drive this awesome monument of mechanical achievement. At least I have my Subaru.
I'd rather be given a 2011 Toyota Corolla than the POS 200s I was given as loaners at my old dealership...complete with warped rotors and smelling like an ash trays.
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  #17  
Old 03-06-2014, 08:34 AM
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Re: 2014 Radiatator Coolant Leak already...

hey Chicago style,

I go to Hawk, in forest park. The dealership is awesome, no complaints on their end whatsoever. But everything else in the story makes me bitter.

we should meet sometime. There's a number of us here on the boards from Chicago and previous attempts to create a critical mass of Grand Cherokee owners has failed.
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  #18  
Old 03-06-2014, 08:51 AM
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Quote:
Originally Posted by f1anatic View Post
hey Chicago style, I go to Hawk, in forest park. The dealership is awesome, no complaints on their end whatsoever. But everything else in the story makes me bitter. we should meet sometime. There's a number of us here on the boards from Chicago and previous attempts to create a critical mass of Grand Cherokee owners has failed.
I got mine from Sherman in Skokie.. Not a terrible experience but when I go to get stuff done.. It takes quite a while due to the high volume of cars all the damn time there. Your right about setting something up! Maybe this summer we can.. If it ever gets warmer than 45 degrees lol.. Im about 15-20 min from oak park/forest park. I'm on the NW side of the city..
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  #19  
Old 03-06-2014, 10:06 PM
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Re: 2014 Radiatator Coolant Leak already...

UPDATE: 10 minutes ago I got off the phone with the dealership. Hmmm...Funny...

The dealership called at 8:50 PM to tell me that my truck is fixed.

Wonder if that enhanced bitching to the Enhanced Customer Support had anything to do with it :-) As I said, the dealership, they are good people. The rest of the story...definitely left a bitter taste.

EXECUTIVE SUMMARY:
- Good dealership
- Questionable brand reliability,
- Avoid renting cars from Enterprise
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