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  #13  
Old 07-22-2013, 10:24 AM
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Re: 2014 Radio Needs Service Question

Thanks for the help and the information. BTW whats a STAR case and where do you get the #?
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  #14  
Old 07-22-2013, 10:49 AM
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Re: 2014 Radio Needs Service Question

STAR case is a service reference #. PM'd some more info that should help

Good luck!
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Old 07-22-2013, 11:20 AM
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Re: 2014 Radio Needs Service Question

very cool Thanks Bill!

EDIT: is it just me or is that site... terribly slow for downloads?
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  #16  
Old 07-22-2013, 11:22 AM
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Re: 2014 Radio Needs Service Question

The radio update is listed as a TSB.

In case some are not aware of it, Milous has the TSB documented at wk2jeeps.com.

Jeep Grand Cherokee WK2 - Grand Cherokee Service Bulletins and Recalls


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Old 07-22-2013, 11:23 AM
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Re: 2014 Radio Needs Service Question

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Originally Posted by StaticFX View Post
very cool Thanks Bill!

EDIT: is it just me or is that site... terribly slow for downloads?
Depends on the day, or the time of day.
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  #18  
Old 07-23-2013, 05:36 AM
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Good to know I'll update to 13.19 when I get time.
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Old 07-24-2013, 12:10 PM
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Re: 2014 Radio Needs Service Question

Quote:
Originally Posted by jdchamp31 View Post
Your given the dealership way too much credit. Bring it in for service tell them it's not working. Would bet a pretty penny they don't even ask let alone acknowledge it except when they go to apply the update and see its already done and then, on to the next troubleshooting step...
You were Right, They didn't ask me anything, all I needed to tell them is that I got the " phone needs service" message.

They told me the radio needs replaced and ordered me a new one.

Thanks for the help.
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Old 07-24-2013, 12:41 PM
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Re: 2014 Radio Needs Service Question

Hold on, hold on. I am still running 13.05 on my radio and it has been working fine since March, which is why I hesitate to update to the new software. Judging by the comments on this thread, it seems I need a new radio?????????????? That is absolutely a bunch of BS if that's the case and I am extremely disappointed in Chrysler for loading back units into their trucks.
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Old 07-24-2013, 12:41 PM
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Re: 2014 Radio Needs Service Question

should have said, loading "bad" units.....
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Old 07-24-2013, 12:57 PM
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Re: 2014 Radio Needs Service Question

I've got a question for those that have had a radio replaced, or know the drill. Is this a very intrusive surgery on the dash? What are the chances of damaging the dash or trim? I'm waiting now to see if an update being pushed from Uconnect will solve a registration problem with Uconnect, but since my build date is April 6th, I may be facing a radio replacement. Just curious, and know some of you may be able to answer these questions. By the way, my dealer's service department is very competent, but I don't know if they've replaced a RA4 radio yet.
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  #23  
Old 07-24-2013, 01:12 PM
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Re: 2014 Radio Needs Service Question

I have no idea what you are talking about, most people here have a friend who works in an out of state service department that brought by the USB stick with the software when they came over for a beer... You know because you mentioned to them your Radio was all slow and messed up

Who is this Willx guy anyway?

But JDChamp is spot on. If you have problems with the unit, feel free to post them or PM me and I can tell you if it will be a required replacement or something else.

Not all of them have issues (just a fair number do) that are from the older build. I just mentioned in another thread I know people running Feb. build trucks that I worked with the service department personally on the updates and they are 100% good, no errors on loading or anything.




Quote:
Originally Posted by Jimbo107 View Post
For those of you who have updated their software to 13.19.0 and have had to bring their vehicle in to have their radio serviced:

Are you being asked how it is that you have the latest software on an older radio?

If so, what are you telling them?

I have an appointment this coming week because of the " phone needs service" message.
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  #24  
Old 07-24-2013, 01:45 PM
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Re: 2014 Radio Needs Service Question

Sucks I just got this on my radio again yesterday. It appeared the first month and hasn't been an issue after I reset the system, but now it appeared again and I'll have to go ahead and have the dealer replace the unit. Is Chrysler aware of what is causing this yet?
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