Originally Posted by Jimbo107
I'm aware of this. Problem is my dealer didn't do the update, I did.......was concerned this may be a problem when they check my radio.
all you have done is save them a step!
since part of the diagnosis is to update to 13.19.0
I have a radio on order.
They did ask me how i put the 13.19.0 on and i told them. I put it on a USB and loaded it as per the instructions. They said "ok".
the instructions directly from Chrysler states "For your convenience, you can choose to either perform the update yourself or take your
truck to your preferred Dealer to have the update completed by a service technician, free of
charge. If you choose to bring your vehicle into a dealer to have update preformed, simply
reference the Uconnect 8.4A or 8.4AN software update when scheduling your appointment.
so You were 100% allowed to do this yourself. If they ask where you got the software... "The internet"
(You dont have to -and shouldnt- give them specifics as to where you got the update/instructions - dont want to get anyone here in trouble!)
They tried to make me come in for them to check the radio first... I really didnt want to do this since i knew 100% that i needed a new radio (especially since i had 13.05 on mine.. i knew it was old!)
I gathered all the info (the star case # etc) - and talked to the salesman that sold me the jeep (only had it a week at this point).
He talked to the service manager. After a few questions from the service manager:
"How did you do the update" > with a USB like the instructions say
"where did you get it" > the internet
"What are you seeing go wrong" > Phone service required + blackouts + lockups + red light on mirror etc
"what is your SXM id" > gave him the number
He got back to me and said - all set. New radio on order!