Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 07-20-2013, 08:30 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: May 2013
Location: Utah
Posts: 70
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 523
Jimbo107 is on a distinguished road
2014 Radio Needs Service Question

For those of you who have updated their software to 13.19.0 and have had to bring their vehicle in to have their radio serviced:

Are you being asked how it is that you have the latest software on an older radio?

If so, what are you telling them?

I have an appointment this coming week because of the " phone needs service" message.
__________________

__________________
Reply With Quote
  #2  
Old 07-20-2013, 10:11 PM
Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jun 2012
Location: Manhasset, NY
Posts: 172
Thanks: 2
Thanked 24 Times in 16 Posts
Rep Power: 326298
jdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond repute
Push the dealer for a replacement. Willx and I are working very closely with these radios and without going into much detail if you Jeep was built before June 12th push for a replacement.
__________________

__________________
Reply With Quote
  #3  
Old 07-20-2013, 10:15 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: May 2013
Location: Utah
Posts: 70
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 523
Jimbo107 is on a distinguished road
Re: 2014 Radio Needs Service Question

That's what I'm planning to do but I'm wondering if they will question how I have the latest software version? They know they didn't do it....

I don't want the fact that I did the update to 13.19.0 to be a problem for me.
__________________
Reply With Quote
  #4  
Old 07-21-2013, 06:16 AM
bill_de's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 5,912
Thanks: 300
Thanked 303 Times in 267 Posts
Rep Power: 1801343
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: 2014 Radio Needs Service Question

Quote:
Originally Posted by Jimbo107 View Post
For those of you who have updated their software to 13.19.0 and have had to bring their vehicle in to have their radio serviced:

Are you being asked how it is that you have the latest software on an older radio?

If so, what are you telling them?

I have an appointment this coming week because of the " phone needs service" message.
The truth!

There is too much fear of service departments expressed by many people. The way to approach them is to tell them what you did, tell them what the problem is, and ask them what they plan to do about it.

My service department hadn't heard of the update (13.15.4) and appreciated it when I printed them a copy of the instructions.
__________________
If you need a shoulder to cry on ...

... pull over to the side of the road!

Reply With Quote
  #5  
Old 07-21-2013, 07:48 AM
mceb's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: NJ
Posts: 386
Thanks: 7
Thanked 7 Times in 5 Posts
Rep Power: 910
mceb is on a distinguished road
Are we not supposed to update uconnect software ourselves?
__________________
2014 JGC Overland 4x4, V6, White with Blue/Brown Interior
Reply With Quote
  #6  
Old 07-21-2013, 11:41 AM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: May 2013
Location: Utah
Posts: 70
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 523
Jimbo107 is on a distinguished road
Re: 2014 Radio Needs Service Question

As far as I know 13.19.0 was not available on the UConnect website unlike the previous update ( 13.15 I believe ) which was.
__________________
Reply With Quote
  #7  
Old 07-21-2013, 03:17 PM
mceb's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: NJ
Posts: 386
Thanks: 7
Thanked 7 Times in 5 Posts
Rep Power: 910
mceb is on a distinguished road
Ahh so 13.19 hasn't been officially released yet, beta version or something.
__________________
2014 JGC Overland 4x4, V6, White with Blue/Brown Interior
Reply With Quote
  #8  
Old 07-21-2013, 08:00 PM
Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jun 2012
Location: Manhasset, NY
Posts: 172
Thanks: 2
Thanked 24 Times in 16 Posts
Rep Power: 326298
jdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond repute
Quote:
Originally Posted by mceb View Post
Ahh so 13.19 hasn't been officially released yet, beta version or something.
Incorrect. 13.19.0 is a FULL RELEASE VERSION. Available to all dealer and support channels. You can walk into any dealership in the country and request it.
__________________
Reply With Quote
  #9  
Old 07-21-2013, 08:15 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: May 2013
Location: Utah
Posts: 70
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 523
Jimbo107 is on a distinguished road
Re: 2014 Radio Needs Service Question

Quote:
Originally Posted by jdchamp31 View Post
Incorrect. 13.19.0 is a FULL RELEASE VERSION. Available to all dealer and support channels. You can walk into any dealership in the country and request it.
I'm aware of this. Problem is my dealer didn't do the update, I did.......was concerned this may be a problem when they check my radio.
__________________
Reply With Quote
  #10  
Old 07-21-2013, 08:42 PM
Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jun 2012
Location: Manhasset, NY
Posts: 172
Thanks: 2
Thanked 24 Times in 16 Posts
Rep Power: 326298
jdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond reputejdchamp31 has a reputation beyond repute
Your given the dealership way too much credit. Bring it in for service tell them it's not working. Would bet a pretty penny they don't even ask let alone acknowledge it except when they go to apply the update and see its already done and then, on to the next troubleshooting step...
__________________
Reply With Quote
  #11  
Old 07-21-2013, 09:24 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: May 2013
Location: Utah
Posts: 70
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 523
Jimbo107 is on a distinguished road
Re: 2014 Radio Needs Service Question

Lol, ok thanks
__________________
Reply With Quote
  #12  
Old 07-22-2013, 08:20 AM
StaticFX's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jul 2013
Posts: 692
Thanks: 1
Thanked 16 Times in 16 Posts
Rep Power: 1120
StaticFX has a reputation beyond reputeStaticFX has a reputation beyond reputeStaticFX has a reputation beyond repute
Re: 2014 Radio Needs Service Question

Quote:
Originally Posted by Jimbo107 View Post
I'm aware of this. Problem is my dealer didn't do the update, I did.......was concerned this may be a problem when they check my radio.
all you have done is save them a step! since part of the diagnosis is to update to 13.19.0




I have a radio on order.

They did ask me how i put the 13.19.0 on and i told them. I put it on a USB and loaded it as per the instructions. They said "ok".
the instructions directly from Chrysler states "For your convenience, you can choose to either perform the update yourself or take your
truck to your preferred Dealer to have the update completed by a service technician, free of
charge. If you choose to bring your vehicle into a dealer to have update preformed, simply
reference the Uconnect 8.4A or 8.4AN software update when scheduling your appointment.
"

so You were 100% allowed to do this yourself. If they ask where you got the software... "The internet"
(You dont have to -and shouldnt- give them specifics as to where you got the update/instructions - dont want to get anyone here in trouble!)

They tried to make me come in for them to check the radio first... I really didnt want to do this since i knew 100% that i needed a new radio (especially since i had 13.05 on mine.. i knew it was old!)
I gathered all the info (the star case # etc) - and talked to the salesman that sold me the jeep (only had it a week at this point).
He talked to the service manager. After a few questions from the service manager:
"How did you do the update" > with a USB like the instructions say
"where did you get it" > the internet
"What are you seeing go wrong" > Phone service required + blackouts + lockups + red light on mirror etc
"what is your SXM id" > gave him the number

He got back to me and said - all set. New radio on order!
__________________

__________________
Reply With Quote
The Following User Says Thank You to StaticFX For This Useful Post:
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Service Interval Question akasjl Grand Cherokee - WK2 - 18 11-21-2012 07:10 AM
T-case Service Question lewi3069 Troubleshooting/Problems 15 09-29-2011 09:41 PM
Any Problems With An Aftermarket Radio & Dealer Service Updates? 1stJeepGC Audio/Visual/Navigation 5 07-21-2011 09:01 PM
Service Question nickyj Trouble Shooting/Problems/Service 2 04-15-2011 04:20 PM
Dealership Service Question Mookie10 Trouble Shooting/Problems/Service 5 01-09-2011 09:55 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 03:38 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community