2014 Summit Leather, Electrical, and Wheel Issues - Jeep Garage - Jeep Forum

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Old 06-06-2015, 12:51 PM
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Unhappy 2014 Summit Leather, Electrical, and Wheel Issues

Hi All,

Long time lurker here.... I am having 3 issues at the moment and could use some feedback. 2014 Summit 31k miles I have the Max Care warranty as well.

Issue 1: The USB hub on my Jeep has failed twice and been replaced twice. The last time is was replaced it worked for 24 hours. They set about replacing it this time and discovered that the wiring harness for the radio is melted as are the contacts on the back of the radio. So, now this has become 3 components of the USB Hub, the head unit, and a wiring harness to be replaced.

They are covering it all under warranty, but the real worry I have is that they admit that they have no idea about the root cause of the issue. The conversation with the service manager ended with his recommendations being that I should 'trade the car ASAP'.

Issue 2: My rear seat behind the drivers seat came un-stitched along the back seam where the leather with the holes meets with the strip of solid leather at the back. It began with a 2 inch section that looked like a tear, but then when I put my hand down on the seat the rest of the seam split and you could see the thread giving out as it happened. It is worth mentioning that this was a light touch not a forceful push on the seat. I wish I had taken pictures, so I could share them, but I didn't and its now at the dealership. It is also worth mentioning that the leather on my drivers seat along the side next to the door has the color (brown leather) completely worn away.

Jeep may or may not cover the leather under warranty. I am waiting to find out.

Issue 3: My steering had a shudder/vibration at 50 MPH and above. It developed over the last month or so. I asked that they look to see that the hubs were not impacted by the bad Hub TSB or to re-balance the wheels if needed. The answer back was the both rear wheels have bent rims. While it is not impossible that the rims hit pot holes and bent, but both back rims seems somewhat odd. It is also worth mentioning that the vast majority of miles on the jeep are interstate and it has lived a very charmed life in the northwest burbs of Chicago.

The word is that I will have to buy 2 new rims and that 'might' solve the shudder in the steering. I will probably get a second opinion on this one as I know that there are multiple possible issues that would result in the same sort of shudder. If I can confirm the rims are bent then I will probably just buy some new/used/re-manufactured ones somewhere on the internet and have them mounted somewhere other than this dealership as my trust level with them is at an all time low.


Other background info:
I filed a complaint with Jeep 2 months ago about the USB hub, the leather issue on the drivers seat and the general 'un-durability' of the door panels in terms of scuffs. I never heard back from Jeep.

I called again this week to check on the case and to discuss some of the other issues I am having. I was told the case was placed in the wrong queue and that it would be re-assigned and that I would get a phone call at worst by the end of the following day. That time-frame has passed and I have not heard anything from Jeep. No word on the leather situation either.

The dealership called to say that it was going to be a few days on the head unit and that I should be prepared to pay $35 dollars a day for the loaner after the initial 5 days because that is how Jeeps policy works.

How is the fact that they can't get the part in a reasonable time frame my fault?

Am I getting jerked around by this service dept/dealership? The whole "I would trade it in ASAP comment" worries me and makes me suspicious.

When they replaced the USB hub the second time they did not notice any issue with the radio or radio harness. In fact they specifically discussed how they were pleased that it was only the hub and not the head-unit. Did they install the usb hub the wrong way or bend a pin at that time? Could that be the cause of the head-unit and harness melt discovered this time around. If the head-unit and harness were that bad how come it continued to work. Other than the USB hub I have had not issues with the head-unit.

All comments are appreciated... This post is meant to help me understand if I am blowing the situation out of proportion or being paranoid or not. Also, any recommendations or feedback on how to best deal with the wheel issues would also be appreciated.

Thanks in advance!

A

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  #2  
Old 06-07-2015, 09:57 AM
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Re: 2014 Summit Leather, Electrical, and Wheel Issues

With 31k miles sounds like she is another early built '14. Obviously no excuse for issues, but glad I waited is all I can say lol.
I don't think you are overreacting, I would be a little pissed if there were wiring harnesses melting in my dash. As far as the rear wheels go I have no idea. I would like to think rims can't bend themselves, but who knows. I thought I read a post or two about issues with Summit wheels but I'm not sure if that's related.
I love my Jeep so far and it's been great, but the one thing I miss most about the other brands I have had such as Acura and Lexus IS that anytime the vehicle is in for service or warranty work you are off and on your way in a new high end loaner....not some POS from Enterprise. But that's something people understand going into it, and also part of the ownership benefits of a more luxury oriented brand. Jeep definitely is not one of those brands.
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Old 06-07-2015, 10:46 AM
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Quote:
Originally Posted by awakefie View Post
Hi All,

Long time lurker here.... I am having 3 issues at the moment and could use some feedback. 2014 Summit 31k miles I have the Max Care warranty as well.

Issue 1: The USB hub on my Jeep has failed twice and been replaced twice. The last time is was replaced it worked for 24 hours. They set about replacing it this time and discovered that the wiring harness for the radio is melted as are the contacts on the back of the radio. So, now this has become 3 components of the USB Hub, the head unit, and a wiring harness to be replaced.

They are covering it all under warranty, but the real worry I have is that they admit that they have no idea about the root cause of the issue. The conversation with the service manager ended with his recommendations being that I should 'trade the car ASAP'.

Issue 2: My rear seat behind the drivers seat came un-stitched along the back seam where the leather with the holes meets with the strip of solid leather at the back. It began with a 2 inch section that looked like a tear, but then when I put my hand down on the seat the rest of the seam split and you could see the thread giving out as it happened. It is worth mentioning that this was a light touch not a forceful push on the seat. I wish I had taken pictures, so I could share them, but I didn't and its now at the dealership. It is also worth mentioning that the leather on my drivers seat along the side next to the door has the color (brown leather) completely worn away.

Jeep may or may not cover the leather under warranty. I am waiting to find out.

Issue 3: My steering had a shudder/vibration at 50 MPH and above. It developed over the last month or so. I asked that they look to see that the hubs were not impacted by the bad Hub TSB or to re-balance the wheels if needed. The answer back was the both rear wheels have bent rims. While it is not impossible that the rims hit pot holes and bent, but both back rims seems somewhat odd. It is also worth mentioning that the vast majority of miles on the jeep are interstate and it has lived a very charmed life in the northwest burbs of Chicago.

The word is that I will have to buy 2 new rims and that 'might' solve the shudder in the steering. I will probably get a second opinion on this one as I know that there are multiple possible issues that would result in the same sort of shudder. If I can confirm the rims are bent then I will probably just buy some new/used/re-manufactured ones somewhere on the internet and have them mounted somewhere other than this dealership as my trust level with them is at an all time low.

Other background info:
I filed a complaint with Jeep 2 months ago about the USB hub, the leather issue on the drivers seat and the general 'un-durability' of the door panels in terms of scuffs. I never heard back from Jeep.

I called again this week to check on the case and to discuss some of the other issues I am having. I was told the case was placed in the wrong queue and that it would be re-assigned and that I would get a phone call at worst by the end of the following day. That time-frame has passed and I have not heard anything from Jeep. No word on the leather situation either.

The dealership called to say that it was going to be a few days on the head unit and that I should be prepared to pay $35 dollars a day for the loaner after the initial 5 days because that is how Jeeps policy works.

How is the fact that they can't get the part in a reasonable time frame my fault?

Am I getting jerked around by this service dept/dealership? The whole "I would trade it in ASAP comment" worries me and makes me suspicious.

When they replaced the USB hub the second time they did not notice any issue with the radio or radio harness. In fact they specifically discussed how they were pleased that it was only the hub and not the head-unit. Did they install the usb hub the wrong way or bend a pin at that time? Could that be the cause of the head-unit and harness melt discovered this time around. If the head-unit and harness were that bad how come it continued to work. Other than the USB hub I have had not issues with the head-unit.

All comments are appreciated... This post is meant to help me understand if I am blowing the situation out of proportion or being paranoid or not. Also, any recommendations or feedback on how to best deal with the wheel issues would also be appreciated.

Thanks in advance!

A
I can comment on your rim issue, summit rims do bend easy. I replaced two of them in the last year. One i know i hit a pot hole but it wasnt hard at all and the other i have no idea how it bent. I went down the path of trying to buya used rim and also trying to straighten the bent one. If these rims have even a slight hop in then you will feel it. After straightening it still had a hop and the used rim i bought also had a hop. I ended up buying new from the dealer they ar $640 each plusmount and balance for a $700 bill per bent rim. You can get new a little less on line but then you are bringing your own rim to dealer to mount and any potential ssues with that rim are on you. I did keep the old ones and took them to a private shop and had them spin em and they were indeed bent.

After the 2nd one bent i immediately bought the mopar rim policy 7 years for $310. It gives you $1500 towards bent rims per year.
Just some advice that if you decided to go used or remanufactured they will shake if they have even a slight hop in them so be careful. I have no doubt there will probably be more bent ones in the future next time its on their nickel. I never bent a single rim in 30 years of driving and 2 bent in one year on this jeep.
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Old 06-07-2015, 04:23 PM
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Is your Jeep driveable with the melted USB hub? If so, I'd have them reassemble the vehicle, take it back from the dealer, and drive it until the part arrives (I hate rentals). If not, then call Chrysler and have them sort out the rental billing.

None of this is your fault. Why should they add insult to injury by making you pay for a rental while they drag their feet?
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Old 06-09-2015, 06:04 PM
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Angry Re: 2014 Summit Leather, Electrical, and Wheel Issues

Update:

I finally heard from the customer care rep from Jeep today around noon. The general story is that the rims are 'delicate' and may bend because they are aluminum.... So, a no go on getting any wheels under warranty.

The Jeep is supposed to be out today with the new harness and radio. I drove by the dealership on my way home from work and noticed it is still in their back lot. When I talked to the service rep he said he would call me later today when it is done.

The customer care rep from Jeep said that they had no record of the leather even being submitted as an issue. I made that very clear when I opened the case, but they claimed there was no record of me telling them about it or of the service rep submitting a warranty claim for it. They also said they have not been able to contact the dealership. The service rep says that Jeep/Chrysler has not called him or left any messages for him. I also let him know what I was told about the leather. He said he would wait for their call to discuss the issue.

I have an appointment for later tonight with a tire shop I have a good relationship with and that I trust. They will take a look at the rims and let me know if they are indeed bent.

I am getting the feeling that Jeep is playing games with me and that they are going to deny the leather as well. The service rep and manager are "100% confident" that the leather seat issue is going to be taken care of under warranty.

Does anyone know the part number for the left rear seat cushion cover in brown? or how I would look that up.... I have looked at various sites and it seems like only Blue. Black, and Beige are listed for colors. Unfortunately, I have a feeling I am going to be ordering some seat covers.

Regardless, I am becoming more confident that because of the way this is being handled I will probably not be interested in buying a Jeep/Chrysler/Fiat product again. That is saying a lot given my last vehicle was a 300C I drove to 136k miles and before that was a 300M that I drove for 154k. I haven't owned a non-Chrysler vehicle in over 10 years.

I will provide further updates if I think they are useful to the community.
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Old 06-09-2015, 11:22 PM
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Re: 2014 Summit Leather, Electrical, and Wheel Issues

Let me know how much the driver's leather seat cushion cover costs you if not covered by warranty. I was being an idiot this weekend and sat down with a screwdriver in my back pocket. I put a small tear in the seat where your ass sits. I did this stuff all the time in my 2001 Dodge Stratus with leather seat, I never had an issue.
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Old 06-10-2015, 01:31 PM
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Unhappy Re: 2014 Summit Leather, Electrical, and Wheel Issues

Update:

1. Radio install pushed back to today because they are having issues programming it.

2. Front seat cushion approved under warranty

3. Back left seat cushion: More pictures were requested

4. Rims are going to get checked out by my tire shop as soon as I get the car back. I will probably order new ones online if it comes to that.
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Old 06-10-2015, 08:06 PM
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Re: 2014 Summit Leather, Electrical, and Wheel Issues

first, for the rear rims, have the service dept put on a borrowed set of wheels and take the Jeep for a ride and see if the problem still exists, before buying any new wheels.......Also sounds like someone screwed up when they replaced your USB hub, somewhere there is a shorted or crossed up wire or connecter......I'd bet!!!! The leather is what it is, a bad sew job, or somehow owner damage....The driver's seat cushion closest to the door takes a beating every time we get in or out......It happens in almost every car with leather, they require constant conditioner and leather cleaner......You can have the leather re-dyed where it is most worn to look better
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