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Old 05-16-2014, 10:43 AM
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2014 tranny replacement - help on getting loaner for long road trip

Last Friday my check engine light came on. Went to the dealer. I also said it was shifting even worse (it's been in before for rough shifting/clunking at low speeds). Long story short, they are putting in a new transmission. Since then they've given me zero info on when it will be ready (they said they thought it would take at least 5 business days to even get the part) and I can't get anyone either on the phone or to return my calls. My normal tech is off today and won't be back till next Wed. The problem is, I have a big 9 day road trip coming next Friday where I need to haul 4 adults, 1 baby, and all their stuff. It's the "all their stuff" part where I'm getting stuck. I have both a roof rack and a hitch carrier for my Jeep and I'm going to need every bit of that cargo capacity for my trip. I told all of this to both my dealership and Chrysler and got, "let us check." That was two days ago and it's been crickets since. I got a couple quotes for minivans and they came in around $2,500. Do I have any options here at all?
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Old 05-16-2014, 10:47 AM
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Re: 2014 tranny replacement - help on getting loaner for long road trip

Since it's been 2 days, call Chrysler back ... don't wait for them. The person you are dealing with probably has 100 other people to call back. The only way to get to the top of the pile is to initiate another conversation yourself.

As for your "regular tech" being out ... speak to the shop foreman, the service manager, or the owner/general manager of the dealership.

Be nice, but don't be meek.


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Old 05-16-2014, 12:55 PM
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Re: 2014 tranny replacement - help on getting loaner for long road trip

I actually spoke to the GM yesterday to see if he could get me into another vehicle. Said he'd look into it. Left him a message today. Same goes with the service manager. I've left the guy four messages now in the past 24 hours. When I spoke to Chrysler at 10:30 this morning the phone rep said he would contact the dealership on my behalf and get the service manager on the phone while I waited. After a few minutes on hold he came back and said he spoke to the service manager but that he (service manager) was tied up and would call me back in a few. I'm going to call again in a few. I wish the dealership was close enough to just pop in.

I'm at a point where I either want to swap up to a V8, I'll pay the difference in engine costs and 20 cents a mile depreciation, but I'm not pay taxes, title, tags, etc; or I'm going to continue documenting and go the Lemon Law route. I'm hoping the GM will understand that losing a little bit of money now but keeping me as a customer for future service and trying to rebuild my confidence and get return business in a couple years is better than losing a lot of money and having to write off this truck as a lemon. I understand that a lot of salesmen/GM think that we, as customers, are sheep but the laws are aggressively consumer and coming to an agreement benefits both parties.

Given the problems I've had as well as the problems reported all over the internet I'm pretty confident that I can easily reach 30 days in the shop and/or "reasonable" attempts at correcting my problem. I'm at my second attempt on a transmission fix and I believe that Virginia only requires two attempts at a major or potentially dangerous system.
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Old 05-16-2014, 01:15 PM
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Re: 2014 tranny replacement - help on getting loaner for long road trip

Sounds like your dealer may be one of these termed "4Fs" in military slang...

Is there another dealer around? I would seriously have to consider NOT rewarding this particular dealer with another of my dollars if I were to decide to trade up.

If you were to ask Chrysler help desk if there is a dealer in the area a bit more responsive AFTER the sale [the "find 'em" in the 4Fs] would they answer you?
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Old 05-16-2014, 02:41 PM
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Re: 2014 tranny replacement - help on getting loaner for long road trip

The problem I have (or that I think I have) is that I don't want to execute a trade. The truck is only six months old and I'm still in that new-car-driven-off-the-lot depreciation cliff. Add to that, a trade would require me to pay the 8-9% sales tax again (yay DC!), as well as tags, destination costs, etc. Realistically I'd be upside down to the tune of $4,000 - $8,000 if I just showed up at another dealership and tried to make a trade.

Am I missing something here? I have several dealerships within a 25 mile radius but I can't see any of them willing to take one on the chin for what's basically not their problem nor their car. Now if I were 30 months in then I would certainly go to another dealership, but it wouldn't be Chrysler/Jeep. They need to earn my business back at this point and I'm skeptical that will happen.

Let's be clear though, I'm not rewarding anyone with more of my dollars; I'm rewarding them by not making their lives a jump-through-hoops-for-me customer service hell followed closely by have-you-met-my-lawyers.
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Old 05-16-2014, 02:47 PM
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Re: 2014 tranny replacement - help on getting loaner for long road trip

I did finally get a hold of the service manager. He actually answered the call and had nowhere to hide. I learned.
  1. They don't know when the transmission will come in.
  2. They can't tell me how long it will take to install the transmission.
  3. They can't provide a loaner bigger than a full sized sedan.

I need to call the GM now to find out if he's going to write me a $2,600 check to rent the minivan I found or if we can look forward to enjoying one another's company in small claims court on some future sunny day.
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