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Old 04-30-2015, 02:38 PM
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2015 Altitude - Paint and Engine Light Issues

Leased new 2015 Jeep GC Altitude less than a month ago.

Paint issue on 3 of the 4 moldings around the wheel. Had to order new ones and Jeep has been in body shop for 3 days having paint matched. I guess white is difficult to match.

Severe idle (dash rattling) the day before I brought it and engine light was on. Diags were ran today and it needs the passenger cylinder head replaced. They'll need to keep Jeep another week.

So that's 2 weeks w\o my new Jeep when I only owned it for total of 3 weeks before I dropped it off at Service.

What should I expect for compensation from dealer AND Chrysler for this issue and huge inconvenience. Free oil change is not going to cut it.

Any info\help is appreciated.

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Old 04-30-2015, 10:08 PM
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2015 Altitude - Paint and Engine Light Issues

Get a case opened ASAP with customer care. Express your disgust with the jeep and how it's only been a few weeks. I would ask for them for oil changes for the entire term of your lease to makeup for all the shit you've been through already. They really can't give you much more, if anything else they could give you an extended warranty for future incase you buy it out at the end.

Just make sure you get an invoice from the service department outlining every problem... all the paint defects, check engine light, the diagnostic codes pulled and all the repairs performed. The service manager can adjust the wording accordingly... most service advisors input very vague statements that don't really show the severity of your problems. I would proof read it before you sign anything and have them correct the wording to your liking. Those records can be big leverage down the line if you keep having trouble with your GC. I would even create an excel file showing dates, mileage, repairs, oil changes, etc...

good luck!


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Old 05-01-2015, 11:05 AM
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Re: 2015 Altitude - Paint and Engine Light Issues

Thanks for the feedback.

I guess it passed and replacing the cylinder head was a worst case scenario. They drove it 25 miles and the engine never mis-fired and no engine light.

I'll still call customer care.

Thanks
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