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  #25  
Old 01-24-2015, 03:41 PM
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2015 grand Cherokee Lemon?

Any of you guys use a lemon law lawyer? or did you deal direct with Chrysler? in regards to getting out of your original jeep and into a new one.

I'm considering using a lawyer mainly because that's all they do and I'd assume they'd know how to work with Chrysler for a quick resolution.

Opinions? Thoughts?

I'm still debating on a new '15 or just getting my money back.


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  #26  
Old 01-24-2015, 07:21 PM
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Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by antsjeep View Post
Any of you guys use a lemon law lawyer? or did you deal direct with Chrysler? in regards to getting out of your original jeep and into a new one.

I'm considering using a lawyer mainly because that's all they do and I'd assume they'd know how to work with Chrysler for a quick resolution.

Opinions? Thoughts?

I'm still debating on a new '15 or just getting my money back.


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You need to have your case escalated to the "Top Care Team". You shouldn't need a blood sucking lawyer. Remember that even though you are frustrated, be nice and professional to them. I promise you will get what you want with that approach. At one point you need to use the magic phrase with them..... "I don't feel safe in this vehicle, nor does my family." It works wonders...
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  #27  
Old 01-25-2015, 01:35 PM
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Re: 2015 grand Cherokee Lemon?

I went back to the dealership and they bought it back. I asked them to and totally expected them to say no. But was totally surprised when they said yes. I didn't ask for cash though and I had only had the rig for just over a week when it had a problem my local dealership and Chrysler couldn't diagnose. The dealership I purchased it from handled it exceptionally well.


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  #28  
Old 01-27-2015, 09:14 PM
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2015 grand Cherokee Lemon?

Quote:
Originally Posted by BigDiesel View Post
You need to have your case escalated to the "Top Care Team". You shouldn't need a blood sucking lawyer. Remember that even though you are frustrated, be nice and professional to them. I promise you will get what you want with that approach. At one point you need to use the magic phrase with them..... "I don't feel safe in this vehicle, nor does my family." It works wonders...

My case has been escalated to them already and I told them I fear for my safety while driving. My rep told me they are "going to continue to try and repair and send out a field tech to further diagnose and look at my jeep." She could care less about what I said.

Now the first rep I had in customer service was super nice and got me free oil changes for 3yrs almost a week into them trying to diagnose my problems. I mean he did his best to help as much as he could but his hands were tied. He wasn't even able to contact star directly himself for updates. He had to call my dealer for updates on my jeep, which I said was totally nuts and he agreed.

Back to rep #2.... After she read me her scripted response multiple times, I explained to her what the NYS law says and I read her the NYS lemon law straight off google and she said "sorry we don't replace vehicles or refund customers... we will continue to try and repair your vehicle and send a Chrysler field tech to the dealership to further diagnose my jeep."

It's been in the shop since December 19th, a star case has been opened by my dealer and that got nowhere. Star told the dealer to give me the car back and let me drive it until the problem happens again. This is after 2 weeks of test drives without being able to replicate my problem.

They actually thought my HID's or my LED fog light bulbs may have been causing the problem. Obviously that's not the case, nor would it cause every light on my dash to go off and my transmission to start shifting erratically on its own while driving. So after laughing that off with the service manager he had a tech disconnect them "just incase."

Now the best part of my long rant was when I went to pickup my jeep after 30 days of "not replicating my concern" I asked the service manager to walk outside and show me that the car is fine. So we head outside, he remote started it and hopped in. As soon as he hit the start button to disable the remote start the entire dash lit up and the annoying ding started up, it was great!! lol so after turning beat red with embarrassment he said I guess your keeping your loaner and he'll get it back in the shop right away... what a joke!!

I'm at the stage where I'm going to pursue a lemon law lawyer and let them hash it out with Chrysler


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  #29  
Old 01-27-2015, 09:35 PM
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Re: 2015 grand Cherokee Lemon?

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Originally Posted by chinny12 View Post
2014 Limited
- Purchased Oct 2013
- Numerous visits to dealer in attempt to resolve steering wheel and vehicle vibration
- Wheel bearings, tires, rims, road force balance didn't help
- Repurchased in April 2014

2014 Overland
- Purchased April 2014
- Fine for about 3 months then steering wheel and vehicle vibration started
- 3 visits to dealer for balancing, road force balancing and bearings, some improvement but still exists from time to time
- (Most Recent Issue) Started Dec 2014, start car, shift to Reverse or Drive, car automatically shifts back into Park. Car was gone for 1 week first time before it was "resolved". Come again last week, issue came back again. Car was gone again for another week. Picked it up last night, all seemed well. Started it this morning, issue is back.

These cars are piles of shit. Is my opinion skewed because I got not 1 but 2 bad ones? Absolutely. I traded in a Ford Edge with absolutely no issue other than paint rust. I'm so sick of these damn issues it's not even funny. Nobody and I mean nobody should have to visit a service department 15 times in 1 year, 3 months and 10 days (not that I'm counting).

I can't wait to get Jeep #2 repurchased as well and get away from this nightmare of a manufacture.

can you PM me id like to discuss how exactly you were able to have Jeep buy your jeep back.

thanks!


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  #30  
Old 01-27-2015, 10:29 PM
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Re: 2015 grand Cherokee Lemon?

dude that does seem like a lot of trips. more than i ever went to service in my 10 year JGC, which led me to purchase the 2013 Trailhawk. i feel fortunate, but though i had a few issues, once out of warranty, i took it to a legit mechanic who actually fixed things like i said too, mostly after researching the diagnostic issues reported on multiple jeep blogs. i'd say, "replace this and that sensor" and get away at half the dealer costs. traded it in anf got a decent chunk of change for it an a Nissan 350z (i know, that one hurt but was no longer fiscally responsible to keep both). the Trailhawk has had 2 recalls. i straight up HATE going to the dealer. my car always is effed up somehow after they keep it. and they don't permit ppl to watch when they work on your cars, why is that??? anyway, the latest recall is that - in frigid temps - the "brake booster" takes on water and won't allow the brake to work at all. i slid through a few stops already but just adjusted my driving until i can spend the day watching them fix it. unless they loan me a hemi for the day. ha ha.
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  #31  
Old 01-28-2015, 11:43 AM
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Re: 2015 grand Cherokee Lemon?

So... Another story in my junk Jeep saga. This happened on Monday morning. More fun than you can ask for before 10am.

This is the message I sent to the case worker assisting me with getting my car "fixed"/replaced/repurchased:

This morning, I visited the dealership to drop the car off so they could take an additional look at the car, as we agreed upon last week. I arrived but they didn’t have a rental available, so we just rescheduled for Weds - no big issue, honestly. However, when I left the dealership, I headed towards the freeway to head to work. Less than a half-mile down the road, I received the weirdest message on the display cluster – “Service Shifter” and the Check Engine light came on again (note – it hasn’t appeared since last week). I noticed then the car started to not change gears, then a different message appears then another and then another, all with different error notices:
*Service Shifter
*Until you reach a desired location, you may not be able to shift again until serviced *Service air suspension system
*Service electronic braking system (Brake service light appeared as well)

Needless to say, I turned around and went back to Deacons. When I arrived at the dealer, I attempted to put the car in park but the lights on the shifter were all blinking. The car would not go into park, it was stuck… STUCK in Drive. I had to call the service department from my car so I could figure out how to get the car into Park. Finally, the service dept rep Ray came out with a tech and we just turned the car off. To all of our shock, the car would not completely turn off. You hit the Start Engine button, it does kill the engine but not all the accessories.

I want out of this car immediately. This is not going to be a 30 day process to issue the refund as this car is unsafe to drive, let alone put my child in it. My faith in Jeep is gone.

Please let me know the next steps towards obtaining a full refund for the vehicle.

Thanks.

~*~*~*~*~*

I have a video of the errors that I experienced. I'd love to share it, but Photobucket upload keeps failing, sorry. If I get it to upload, I'll share with everyone. You will have to pardon my French and amusing narrative as I was a little pissed at the moment.
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  #32  
Old 01-28-2015, 12:07 PM
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Re: 2015 grand Cherokee Lemon?

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Originally Posted by csBear View Post
Put a thousand miles on it this weekend heading to the in laws. I love it. My only gripe is that it came with a factory installed CD player which I didn't want. It takes up too much space in the center console. Anyone have experience taking one out?


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Hi there,
I had the same issue, too much space for a CD player that never use, so I looked in the forum and there are the instructions on how to take it off and the part number to order from Mopar so you get the replacement and all the space in the center console.
Dont have the link available right now, but if you look you should find it, or maybe some of the experts can send you the direct link on how to do it.
Regards and hope you enjoy your keep, mine has 12500 miles trouble free so far.
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  #33  
Old 01-28-2015, 11:07 PM
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Re: 2015 grand Cherokee Lemon?

Thanks. I'll look it up.


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  #34  
Old 01-29-2015, 12:02 AM
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Re: 2015 grand Cherokee Lemon?

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Originally Posted by Jakkall View Post
Bullshit! It's not a Jeep thing.


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Bold statement! I reason you never owned a Honda or Toyota?
My CEL came on the first day of owning my 2014 Limited...
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  #35  
Old 01-29-2015, 12:46 PM
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2015 grand Cherokee Lemon?

I had to have my steering rack replaced due a bad fitting... right at 300 miles or roughly 2 weeks after picking it up.

My previous 2008 WK never once had a major problem. That was starting out with 10miles on the odometer and trading it in back in August with only 65k on it.

IT IS A 2014 JEEP THING


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  #36  
Old 01-29-2015, 06:33 PM
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Re: 2015 grand Cherokee Lemon?

I hope the OP and others with JGC that have major issues get decent resolutions because regardless of brand of vehicle people should expect a certain level of quality and reliability with their new vehicle.

I have read that some owners have had good luck with their dealers, others had to escalate to Chrysler customer care and lastly there's the third option which is to go the legal route either through the BBB, state lemon law and/or get Lawyers involved. I have had good and bad experiences in my life and would like to share the following:

Years ago I was on my second new Pontiac that had a variety of issues but the final straw was an interior water leak issue that happened after hard rain storms or any drive thru car wash. The dealer tried and tried to fix the issue but got nowhere, I escalated to GM support and the district field rep called me and treated me poorly and scoffed at my issue being legitimate so I filed with the BBB and had a date to go to arbitration, the dealership kept after me asking for another chance to fix the issue. Talking to the dealership I got the feeling they were really concerned and wanted to fix the issue and treated me much better than the GM field rep did, so I agreed. The dealership sent the service manager out with me and we went thru an automatic car wash, he saw the issue happen and called gm technical about it, within a week or two they had a fix that they applied and the issue was no more. I believe they actually based a TSB and assembly line fix from data they gathered during the repair process for my car and possibly others with the same issue. The dealership also reimbursed me for time/gas I was having to use (they were out of town) for all the service trips so I cancelled the BBB case before we met with the arbitrator so I can't tell you how well the BBB works but it seemed after I filed with the BBB the dealership went from the usual "can't replicate the issue so nothing to fix" to "how can we replicate the issue so we can fix it" way of handling the issue.

One other thing I'd like to share is when I talked to the GM field rep during the time he was rude and condescending to me enough that I became upset to where we went from disagreeing to arguing, but even after they realized there was a defect and it was from the factory he never apologized for anything or even followed up with me. A year or so later after some more issue with my car I wrote GM a lengthy letter about all the issues I had with their cars (both bought new) and how I don't see a reason to ever buy a GM again which a customer service person contacted me back and asked what they could do so I said so me that youy care and don't want to lose a customer, she listened and said she would forward my letter to the district rep and I thought to myself here we go again. Much to my surprise a week or so later the field rep called, it was a different person and he apologized and made a genuine offer to make things right. I was amazed how two different people in the same job could treat me and the issues I was having with their products so differently. The reason I write this is sometimes it's not the company but who you deal with at the company that helps/hinders your ability for a resolution. Sometimes it's best to request someone else to work with if you are getting nowhere especially if the person doesn't follow through on things they promise to do.

Some other advice document your dealings with the dealership and company (names/dates/what was said), keep all paperwork from dealer visits, use email if you can so a written record is available and try to keep your cool best you can but don't back down until you have an acceptable solution.
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