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  #37  
Old 01-29-2015, 07:48 PM
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Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by antsjeep View Post
I had to have my steering rack replaced due a bad fitting... right at 300 miles or roughly 2 weeks after picking it up.

My previous 2008 WK never once had a major problem. That was starting out with 10miles on the odometer and trading it in back in August with only 65k on it.

IT IS A 2014 JEEP THING


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  #38  
Old 01-30-2015, 11:23 AM
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Re: 2015 grand Cherokee Lemon?

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Originally Posted by Briant73 View Post
...sometimes it's not the company but who you deal with at the company that helps/hinders your ability for a resolution. Sometimes it's best to request someone else to work with if you are getting nowhere especially if the person doesn't follow through on things they promise to do.
Highlighted for truth.

I deal with CSRs a lot in my job, sometimes it is best to hang up, and re-queue.

I also find that it helps tremendously to chat about something pleasant, and unrelated to the issue, as soon as practical, to set the tone. This does two things. 1. The CSR will tend to bend over backwards to help during that call. 2. The CSR will be more likely to remember you and less likely to forget follow ups.
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  #39  
Old 02-08-2015, 02:08 AM
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2015 grand Cherokee Lemon?

This is a depressing thread. I'm at 250 miles on my 15 altitude. Only thing I think is odd is that the red brake light stays on longer then it seems it should after starting vehicle. This normal or the beginning of the wrath of issues?


Trent
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  #40  
Old 02-08-2015, 06:55 AM
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Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by Trentmg88 View Post
This is a depressing thread. I'm at 250 miles on my 15 altitude. Only thing I think is odd is that the red brake light stays on longer then it seems it should after starting vehicle. This normal or the beginning of the wrath of issues?


Trent
I don't think the length of time a light stays on at start-up is anything to worry about.

Now if it stays on, comes on after driving, or you actually feel a problem with the brakes... then it's time to worry about it.
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  #41  
Old 02-08-2015, 08:23 PM
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Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by Trentmg88 View Post
This is a depressing thread. I'm at 250 miles on my 15 altitude. Only thing I think is odd is that the red brake light stays on longer then it seems it should after starting vehicle. This normal or the beginning of the wrath of issues?
Trent
Probably better to not spend too much time on this forum :-)
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  #42  
Old 02-09-2015, 07:29 AM
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Re: 2015 grand Cherokee Lemon?

2015 Grand Cherokee with 480 miles Silver Met, thin base coat in the paint can see the gray primer on the hood and side, Now getting rattle around the overhead storage area, Took it to the Geico service center and they said it need a new paint job, The Service Manager can't see that, Took it to the repair center(Body Shop) the Dealer uses and they said the same(Need new paint job and Jeep should replace it as the Jeep need to come apart to repaint, and another Dealer told me that the new computerized process Jeep is using to paint is bad and they are receiving thin paint and orange peel, So they know this is happening.
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  #43  
Old 02-09-2015, 11:21 AM
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Re: 2015 grand Cherokee Lemon?

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Originally Posted by chinny12 View Post
2014 Limited
- Purchased Oct 2013
- Numerous visits to dealer in attempt to resolve steering wheel and vehicle vibration
- Wheel bearings, tires, rims, road force balance didn't help
- Repurchased in April 2014

2014 Overland
- Purchased April 2014
- Fine for about 3 months then steering wheel and vehicle vibration started
- 3 visits to dealer for balancing, road force balancing and bearings, some improvement but still exists from time to time
- (Most Recent Issue) Started Dec 2014, start car, shift to Reverse or Drive, car automatically shifts back into Park. Car was gone for 1 week first time before it was "resolved". Come again last week, issue came back again. Car was gone again for another week. Picked it up last night, all seemed well. Started it this morning, issue is back.

These cars are piles of shit. Is my opinion skewed because I got not 1 but 2 bad ones? Absolutely. I traded in a Ford Edge with absolutely no issue other than paint rust. I'm so sick of these damn issues it's not even funny. Nobody and I mean nobody should have to visit a service department 15 times in 1 year, 3 months and 10 days (not that I'm counting).

I can't wait to get Jeep #2 repurchased as well and get away from this nightmare of a manufacture.
Quote:
Originally Posted by chinny12 View Post
So... Another story in my junk Jeep saga. This happened on Monday morning. More fun than you can ask for before 10am.

This is the message I sent to the case worker assisting me with getting my car "fixed"/replaced/repurchased:

This morning, I visited the dealership to drop the car off so they could take an additional look at the car, as we agreed upon last week. I arrived but they didn’t have a rental available, so we just rescheduled for Weds - no big issue, honestly. However, when I left the dealership, I headed towards the freeway to head to work. Less than a half-mile down the road, I received the weirdest message on the display cluster – “Service Shifter” and the Check Engine light came on again (note – it hasn’t appeared since last week). I noticed then the car started to not change gears, then a different message appears then another and then another, all with different error notices:
*Service Shifter
*Until you reach a desired location, you may not be able to shift again until serviced *Service air suspension system
*Service electronic braking system (Brake service light appeared as well)

Needless to say, I turned around and went back to Deacons. When I arrived at the dealer, I attempted to put the car in park but the lights on the shifter were all blinking. The car would not go into park, it was stuck… STUCK in Drive. I had to call the service department from my car so I could figure out how to get the car into Park. Finally, the service dept rep Ray came out with a tech and we just turned the car off. To all of our shock, the car would not completely turn off. You hit the Start Engine button, it does kill the engine but not all the accessories.

I want out of this car immediately. This is not going to be a 30 day process to issue the refund as this car is unsafe to drive, let alone put my child in it. My faith in Jeep is gone.

Please let me know the next steps towards obtaining a full refund for the vehicle.

Thanks.

~*~*~*~*~*

I have a video of the errors that I experienced. I'd love to share it, but Photobucket upload keeps failing, sorry. If I get it to upload, I'll share with everyone. You will have to pardon my French and amusing narrative as I was a little pissed at the moment.
Update on my fun, if anyone cares...

2014 Grand Cherokee #2 is being repurchased by Jeep!

2 Grand Cherokees, 2 piles of junk, 2 cars repurchased.

No more Jeep for this guy
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  #44  
Old 02-10-2015, 02:24 AM
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Re: 2015 grand Cherokee Lemon?

Great to hear they are buying it back. Totally don't blame you for moving on. I found out today that Chrysler is giving me three years of free service for my troubles including synthetic oil changes if I go that route. It's a nice bonus.


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  #45  
Old 04-14-2015, 07:07 AM
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Re: 2015 grand Cherokee Lemon?

I got my 2014 Limited back from the service department today. This was the fifth visit for a similar problem to antsJeep and csBear. The first error occured 4 weeks after delivery which was nine months ago. The car has now done 10,000klm.

They believe they have found the fault which was pin9 of the round connector on the side of the transmission, accessed from under the car after removing bash plates. As per the attached work log. The pin was loose and the male connector was almost falling out causing the fault. Or so they believe. The service manager advises that there have been two other Grand Cherokee's in Lismore and one in Western Australia which also had the intermittent "Service Shifter" error, dash lighting up like a Christmas tree and communication error codes.

Time will tell if it's truly fixed or not but fingers crossed as I do love my Jeep.
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  #46  
Old 04-14-2015, 09:55 AM
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Re: 2015 grand Cherokee Lemon?

Wow. My 14 GC Summit 4X4 eco diesel is going through the buyback process right now. Diesel issue and weird sensor issue too. Replacing the rear dif now. ABS light, traction control light, and service trans light all coming on. Plus some other errors. Been in and out of the shop since January. Right now since March 15th and still in there. I was thinking about replacing it with a 15 GC Summit non 4X4 with a V8. Service manager suggested not getting a 4X4 because he is seeing a lot of issues with those too. Do I just drop back and punt and pickup a 15 Ford Explorer?
Every other Chrysler product I buy goes to shit. Voyager van Awesome!!, Chrysler 300 piece of shit, Dodge Durango awesome, Jeep GC well..... Not sure why we keep coming back.
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  #47  
Old 04-19-2015, 01:35 AM
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Re: 2015 grand Cherokee Lemon?

My replacement grand Cherokee Overland has been awesome. No issues and I love it. I know there are good ones out there.


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  #48  
Old 04-19-2015, 06:02 AM
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Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by function12 View Post
I was thinking about replacing it with a 15 GC Summit non 4X4 with a V8. Service manager suggested not getting a 4X4 because he is seeing a lot of issues with those too. Do I just drop back and punt and pickup a 15 Ford Explorer?
Every other Chrysler product I buy goes to shit. Voyager van Awesome!!, Chrysler 300 piece of shit, Dodge Durango awesome, Jeep GC well..... Not sure why we keep coming back.
Ultimately up to you, of course, but your service manager is full of it. If there's one system in the GC where I've seen very few complaints, it's the AWD system.

I've got a '14 4WD EcoDiesel with 14K miles on it and hasn't been back to the dealer for anything - not even so much as a TSB.
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