2015 grand Cherokee Lemon? - Page 5 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #49  
Old 04-19-2015, 10:52 AM
GCLimited's Avatar
Senior Member
My Jeep: 2015
 
Join Date: Apr 2013
Location: Mass
Posts: 1,191
Thanks: 14
Thanked 81 Times in 60 Posts
Rep Power: 51999
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: 2015 grand Cherokee Lemon?

Could any Grand Cherokee owners please elaborate on your "repurchase" or "replacement" experience with Chrysler/Jeep? Did the procedure take long? For those who were offered a replacement vehicle, did you get an equivalent 2015 model to replace your 2014? Did you have to pay any residual for mileage on your old vehicle? Were other "options" offered by Chrysler instead...like forgiveness of remaining loan balance, or given a set monitory award?

I ask because I too am dealing with the Resolution Dept. currently for my rough downshifting 2014 Overland V6 4x4, and I'm wondering what to expect.

Reply With Quote
Sponsored Links
Advertisement
 
  #50  
Old 04-19-2015, 03:01 PM
Member
 
Join Date: Sep 2013
Posts: 716
Thanks: 4
Thanked 105 Times in 82 Posts
Rep Power: 7414
Peter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond repute
Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by GCLimited View Post
Could any Grand Cherokee owners please elaborate on your "repurchase" or "replacement" experience with Chrysler/Jeep? Did the procedure take long? For those who were offered a replacement vehicle, did you get an equivalent 2015 model to replace your 2014? Did you have to pay any residual for mileage on your old vehicle? Were other "options" offered by Chrysler instead...like forgiveness of remaining loan balance, or given a set monitory award?

I ask because I too am dealing with the Resolution Dept. currently for my rough downshifting 2014 Overland V6 4x4, and I'm wondering what to expect.

My 2014 V8 Overland was replaced. It had some issues that, despite my dealer's best efforts, couldn't be fixed. I worked with them for about 6 months (about 3 months in the service manager was actively telling me to tell Chrysler to replace it) before telling Chrysler to replace it.

Generally, here's what to expect:

1) You have to directly say to Chrysler that you want a replacement or repurchase. Don't hint. Directly tell them.

2) Once you tell them this, your case manager will generally remove themselves from the situation as they will prepare to hand you over to ISG.

3) SEND IN YOUR LEMON LAW NOTICE CARD or equivalent. This WILL get their attention faster.

At some point ISG will contact you and start a negotiation process.

Note: even if a replacement/repurchase is agreed to, ISG moves fairly slow.

In my case, they agreed to build an identical 2015 to replace my 2014. It was hot-tagged and built relatively quickly overall, but sat at the dealership for about a month waiting on paperwork from ISG. The dealer and I had to continually bother them until they finally sent it over.

Total time from when I asked for the replacement and sent in the card to replacement delivery was about 3.5 months.
Reply With Quote
The Following User Says Thank You to Peter_K For This Useful Post:
  #51  
Old 04-19-2015, 05:47 PM
GCLimited's Avatar
Senior Member
My Jeep: 2015
 
Join Date: Apr 2013
Location: Mass
Posts: 1,191
Thanks: 14
Thanked 81 Times in 60 Posts
Rep Power: 51999
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: 2015 grand Cherokee Lemon?

^ Thank you Peter for your input.

At this point after owning two 2014 Grand Cherokees with transmission issues (amongst other issues as well), I think I'd be more interested in a straight buyback or at least a payoff of my remaining vehicle loan (about $8,000).

I've already twice requested a "buyback", and was told by the Resolution dept. that I would have an answer this coming Monday (4/20/15).

Fingers crossed!
Reply With Quote
  #52  
Old 04-19-2015, 06:40 PM
Member
 
Join Date: Sep 2013
Posts: 716
Thanks: 4
Thanked 105 Times in 82 Posts
Rep Power: 7414
Peter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond reputePeter_K has a reputation beyond repute
Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by GCLimited View Post
^ Thank you Peter for your input.

At this point after owning two 2014 Grand Cherokees with transmission issues (amongst other issues as well), I think I'd be more interested in a straight buyback or at least a payoff of my remaining vehicle loan (about $8,000).

I've already twice requested a "buyback", and was told by the Resolution dept. that I would have an answer this coming Monday (4/20/15).

Fingers crossed!

If they play hardball the first step would be to send in the lemon law card. That tends to soften them up quite a bit and gets the attention of other people in the process.
Reply With Quote
  #53  
Old 04-20-2015, 07:36 AM
GCLimited's Avatar
Senior Member
My Jeep: 2015
 
Join Date: Apr 2013
Location: Mass
Posts: 1,191
Thanks: 14
Thanked 81 Times in 60 Posts
Rep Power: 51999
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by Peter_K View Post

If they play hardball the first step would be to send in the lemon law card. That tends to soften them up quite a bit and gets the attention of other people in the process.
Good tip Peter...and yes I've mentioned that I was considering going the Lemon law route. I also brought up all the issues I had with my first 2014 GC as well, letting them know I have all the paperwork history on both vehicles to support my case.

I just hope Chrysler/Jeep steps up and at least compensates me in some form or another for all my troubles...and I'm not talking just free oil changes!
Reply With Quote
  #54  
Old 04-20-2015, 07:56 AM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Feb 2015
Location: Florida
Posts: 28
Thanks: 0
Thanked 6 Times in 3 Posts
Rep Power: 699
tstuart6 is on a distinguished road
Re: 2015 grand Cherokee Lemon?

I had the same thing happen, Service Rep took it for a test drive and it failed to go into gear and the light came on, When we did get back to the shop the couldn't duplicate the fault in the parking lot , Nor would they write a ticket on it again said it was a Jeep Thing; oh yea were going to court over the Jeep thing.
Reply With Quote
  #55  
Old 04-20-2015, 09:34 AM
Member
 
Join Date: Mar 2013
Posts: 357
Thanks: 59
Thanked 26 Times in 17 Posts
Rep Power: 1821
Briant73 has a reputation beyond reputeBriant73 has a reputation beyond reputeBriant73 has a reputation beyond reputeBriant73 has a reputation beyond reputeBriant73 has a reputation beyond repute
Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by tstuart6 View Post
I had the same thing happen, Service Rep took it for a test drive and it failed to go into gear and the light came on, When we did get back to the shop the couldn't duplicate the fault in the parking lot , Nor would they write a ticket on it again said it was a Jeep Thing; oh yea were going to court over the Jeep thing.
SMH it's a Jeep thing would make me stay away from that dealer because I can't believe he decided that after a fault occurred while driving on the road but that can't be duplicated in a parking lot is not worth writing up a ticket/opening a case. Those are two very different set of circumstances, did you ask to talk to the service manager?
Reply With Quote
  #56  
Old 04-20-2015, 02:12 PM
antsjeep's Avatar
Senior Member
My Jeep: 2015 WK2
 
Join Date: Feb 2010
Posts: 2,135
Thanks: 184
Thanked 204 Times in 175 Posts
Rep Power: 18189
antsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond repute
2015 grand Cherokee Lemon?

Quote:
Originally Posted by GCLimited View Post
Could any Grand Cherokee owners please elaborate on your "repurchase" or "replacement" experience with Chrysler/Jeep? Did the procedure take long? For those who were offered a replacement vehicle, did you get an equivalent 2015 model to replace your 2014? Did you have to pay any residual for mileage on your old vehicle? Were other "options" offered by Chrysler instead...like forgiveness of remaining loan balance, or given a set monitory award?

I ask because I too am dealing with the Resolution Dept. currently for my rough downshifting 2014 Overland V6 4x4, and I'm wondering what to expect.

I went directly to a regional customer service manager. He was able to immediately offer me two choices... either a full refund or a replacement Grand Cherokee. Based on my extensive case history with customer care, the resolution group and multiple star cases.. I guess he realized I meant business and that free oil changes won't do it for me at this point.

Full Refund = Every payment made on my lease, all money put down and any positive equity on my trade in from my WK. I then would have to start a brand new lease with whatever car maker I choose.

Replacement (Substitution of Collateral) = 2015 GC any model (must be a GC) if there is a difference in MSRP you would be responsible for that. I negotiated for Jeep to cover the MSRP difference, any plate transfer fees and NYS registration fees. I basically told them I will not lay out another dime if we do a SOC. I was also able to negotiate having the navigation activated and tow harness (incase I install an OEM hitch)and possibly an extended warranty (incase I decide to buy at end of lease). This option is essentially is changing the VIN number on my current lease and just pickup up right where I left off in my 2014 and seems to be the easiest choice.

As of right now the process has taken over 4 weeks. There was a lot of paperwork that needs to be done between my dealers sales manager and the ISG. I too had to submit copies of my lease and NYS registration. I then went on the hunt for a 2015 Altitude in Billet, I found about 6 locally at other dealers but what do you know... my dealer happened to be getting a 2015 Billet delivered fresh out of Detroit this week!!

Best part of this entire situation is that the resolution team got back to me about a week ago and said my case was denied for buy back or replacement and that I would have to talk to an arbitrator is I wasn't happy with their decision. What a joke, they had no clue I was working with a regional manager and was already approved for replacement.


Sent from my iPhone using JeepGarage
__________________
2015 Altitude - Billet Silver
SRT Springs, Taillight Bezels, Red Start Button, Pedals & Grille Mesh, Black Lugs,
Mopar 4" Chrome exhaust tips, 1.25" Bora Wheel Spacers,
Sylvania Ultra H11's,
LED Taillight Bulbs, 15% Tint, Polk DB Center Channel, Mopar All Weather Mats

Reply With Quote
  #57  
Old 04-20-2015, 09:20 PM
GCLimited's Avatar
Senior Member
My Jeep: 2015
 
Join Date: Apr 2013
Location: Mass
Posts: 1,191
Thanks: 14
Thanked 81 Times in 60 Posts
Rep Power: 51999
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: 2015 grand Cherokee Lemon?

Got my call tonight from the Resolution dept. at Chrysler...and what did I learn? I learned not to put any trust into Chrysler Customer Care or their Resolution dept. when it comes to buyback or replacement requests...and just go straight to an attorney to pursue a "lemon law" case.

After at least 3 trips to two different dealerships for JUST the transmission issues I've had with my current 2014 V6 Overland...always receiving a loaner vehicle two models down from a Grand Cherokee...and that I've had to pay out-of-pocket for first (requesting & receiving reimbursement by Chrysler later), Kyle from the Resolution dept. offer was to take my vehicle back to the dealership YET AGAIN for God knows how long so they can work on it some more...AND allot me only $35 per day for a loaner.

What a f^cking insult. That's a resolution? My last 10 day loaner was a POS Chevy Sonic...yeah, that's how you should treat your customers Chrysler.



So after going back n' forth with Kyle a couple more times, he said that his "resolution" was the best he could do, and said if I still wanted to purse a lemon law case, he would have to end our conversation. So I responded I guess we are done then, and told him I guess Chrysler will be hearing from my attorney.

So my advice to Jeeps owners pursuing a "buyback" or replacement for their current vehicle...just get an attorney. It's the only way to deal with these thieving bastards.
Reply With Quote
  #58  
Old 05-19-2015, 09:38 PM
thunderbolt's Avatar
Member
My Jeep: 2015 3.0L WK2
 
Join Date: Jan 2015
Location: Georgian Bay area, Ontario.
Posts: 252
Thanks: 59
Thanked 28 Times in 26 Posts
Rep Power: 949
thunderbolt is on a distinguished road
Angry Re: 2015 grand Cherokee Lemon?

Quote:
Originally Posted by Webby1970 View Post
I got my 2014 Limited back from the service department today. This was the fifth visit for a similar problem to antsJeep and csBear. The first error occured 4 weeks after delivery which was nine months ago. The car has now done 10,000klm.

They believe they have found the fault which was pin9 of the round connector on the side of the transmission, accessed from under the car after removing bash plates. As per the attached work log. The pin was loose and the male connector was almost falling out causing the fault. Or so they believe. The service manager advises that there have been two other Grand Cherokee's in Lismore and one in Western Australia which also had the intermittent "Service Shifter" error, dash lighting up like a Christmas tree and communication error codes.

Time will tell if it's truly fixed or not but fingers crossed as I do love my Jeep.
When you say "bash plates" are you referring to "skid plates" or something else?
My Jeep is doing The EXACT same thing and is at dealers now for diagnosis.
Mine is one weekmold with 1089 km's.
LOVE the car when it works right
__________________
2015 Overland Ecodiesel-Max Steel w blue/brown interior
ORA II package, Advanced Tech Package, Rear DVD, Mopar Slush Mats & Cargo liner, Bright pedal kit, Mopar rockrails, Mopar hood deflector, Weathertec window deflectors, DOM def plate, DOM fuel cap, Weathertec bump step, Gatorback mudflaps, DuraTracs
Reply With Quote
  #59  
Old 07-13-2015, 07:07 AM
Webby1970's Avatar
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Jul 2012
Location: Brisbane, Australia
Posts: 36
Thanks: 2
Thanked 5 Times in 4 Posts
Rep Power: 1641
Webby1970 is on a distinguished road
Quote:
Originally Posted by thunderbolt View Post

When you say "bash plates" are you referring to "skid plates" or something else?
My Jeep is doing The EXACT same thing and is at dealers now for diagnosis.
Mine is one weekmold with 1089 km's.
LOVE the car when it works right
Yep, transfer case skid plate. 4,000 more klms and no dramas.
Reply With Quote
  #60  
Old 07-25-2015, 08:20 PM
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Aug 2013
Location: Chicago, IL
Posts: 82
Thanks: 9
Thanked 5 Times in 2 Posts
Rep Power: 1425
Owen.H has a reputation beyond reputeOwen.H has a reputation beyond reputeOwen.H has a reputation beyond reputeOwen.H has a reputation beyond reputeOwen.H has a reputation beyond reputeOwen.H has a reputation beyond repute
Re: 2015 grand Cherokee Lemon?

My 14 Summit 4x4 EcoDiesel has been replaced with a 15 Summit Hemi 4x4. ISR was no issue. They were very helpful with the process. My dealership wasn't so helpful. They couldn't get another dealer to trade a Summit. Since it was a replacement, they didn't seem interested in helping. Two weeks of trying to find a replacement later, I called several other local dealers, found the truck I wanted, asked the sales manager if he would trade it to my dealer. He agreed immediately. I called my dealer and told them I would be buying stock number 123 and that other dealer was willing to trade. The truck showed up an hour later. Took it for a quick test drive and signed all the paperwork on the spot. Now I am waiting for a Jeep rep to show up to "give me" the truck I bought yesterday. Hopefully Monday but who knows. The new truck has the California package and looks awesome. These trucks are awesome and great as long as you don't get the .01% bad ones. I wish everyone the best of luck with their trucks. Hoping for the best in Chicago...


Sent from my iPhone using JeepGarage
__________________
Future:
2014 Jeep WK2 Summit EcoDiesel 4x4 is now I JS (it says KZ, but it is JS)
Past:
1985.5 XJ Cherokee Laredo 4x4 2.8
1995 XJ Cherokee Sport 4x2 4.0
Reply With Quote
Reply

Tags
2015, grand cherokee

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2015 Cherokee Trailhawk :: 2015 Jeep Cherokee Trailhawk Miela Member Garage Discussions 1 12-28-2014 06:14 PM
2014 Jeep Grand Cherokee Overland Lemon- Electrical Nightmare! Jorge1017 Trouble Shooting/Problems/Service 15 12-08-2013 08:55 PM
VA Lemon Law? dowdy85 Grand Cherokee - WK2 - 7 01-19-2011 06:46 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 06:58 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.