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2015 grand Cherokee Lemon?

23K views 78 replies 38 participants last post by  Mopar_guy 
#1 ·
Bought my dream car just over two weeks ago. I bought a 2015 Limited with the luxury Group II package and the Advanced Technology Group. I had it for a week and drove it to the mountains for the weekend. About ten miles from home, the tire pressure warning came on and showed that the tires were all 46 psi rather than the 36psi that is shown on the door frame. We stopped to check and they were severely overinflated. Strange.... Then a transmission error started flashing stating that I should go to the dealer and leave the engine running. It kept flipping between the tire pressure error and the transmission error even after I let air out of the tires. I drove to the dealer where they told me they had never seen a message like that but that the transmission seemed to be fine and the tire pressure was now correct. They couldn't figure it out so they got a hold of Chrysler who told them that they needed to replace the instrument cluster due to a communication error. Four days later they replaced the instrument cluster and it did not fix the problem. So now they are waiting to hear from Chrysler again. I had the car for 9 days and put about 500 miles on it. Now it has been in the shop for almost 9 days. So frustrating. Anyone have anything similar happen? Any suggestions? Is it jinxed? I feel like they need to give me a new car.......
 
#3 ·
There's quite a lot more needed to claim a "lemon". Like repeatedly fixing the same component and that unit repeatedly failing with a documented service history. And then mediation with a date set by which all your woes with that item to be fixed.

At this point all you got is annoyances, which all of us do, along with multiple recalls.
 
#4 ·
Documentation is the most important thing. Keep everything you get from the dealer. service receipts, emails, EVERYTHING!!! If they don't provide you with some sort of record for each time you come in, demand that they give you something. This is going to be the only way to prove that you have been trying to get the vehicle fixed.

Keep everything and stay organized!!

I'm sorry to here that your Jeep is not perfect. Best of luck with getting it fixed and don't convince yourself its jinxed. that's a horrible feeling every time you get in the car.
 
#6 ·
Thanks for the input. I will definitely document it and I truly hope it's not a jeep thing. I love the car. At this point Chrysler is stumped. They've taken it up a level and are supposed to get back to the dealership tomorrow. Transmission and tires test fine but the transmission warning and tire pressure warning are still flashing even with the new instrument cluster. To be continued......


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#8 ·
Thanks for the input. I will definitely document it and I truly hope it's not a jeep thing. I love the car. At this point Chrysler is stumped. They've taken it up a level and are supposed to get back to the dealership tomorrow. Transmission and tires test fine but the transmission warning and tire pressure warning are still flashing even with the new instrument cluster. To be continued......

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I bought my JGC Summit diesel in Feb 14 and have had constant Uconnect problems, engine lights, cruise control issues, wiper activation while adj rearview mirror, doors unlocking as I walk away from it. Ispoke with customer care in MI today and opened a case. Dont know where it will go.
 
#9 ·
Problem resolved with good news! Original vehicle back at dealership. Brand new Overland in my garage.

Update: My Jeep was at the local dealership for a week and a half without any viable progress. The mechanics and Chrysler were stumped. Everything seemed to be working well with the vehicle but the messages kept flashing. The dealership that I bought the Grand Cherokee from, Roberson Jeep which is 60 miles away, was trying to help and their service manager was great. He kept in direct contact with the local dealership. Wednesday I talked to the sales manager at Roberson Jeep where I had bought the vehicle and told him I was fed up and wanted a new car by Friday since I was supposed head south for the holidays in my new rig. He told me he would get ahold of Chrysler. He called me yesterday and told me Chrysler wouldn't be able to make a decision that quickly but that he would get me a new vehicle and buy back the old one. Of course no one in the state had one with the same options so the best he could was to get an Overland with the technology package which would cost a bit more. They had given me over 5 % off the invoice on the limited and I could still get close to that on the Overland. I just had to pay the difference between the two. We made the deal and I made plans to pick it up at 2 today. At 11:00 today the dealership trying to fix my old car called and said they had finally found the problem and it was ready for me. I told them I had already made a deal to get a new vehicle. I called Roberson and told them that my car might be fixed but I would still like to get the new one since I just didn't feel comfortable with original one. They had no problem with buying that one back and getting me the new one just in time for my week long road trip tomorrow. Awesome!

The local dealer said the issue was that water had gotten into the sensor in the front of the car and sent out the weird messages. Who knows how much of the car was torn apart and put back together before it was finally figured out. I just didn't feel comfortable with a brand new car that had gone through all that. So now I have an awesome 2015 Overland. Same color as the original one.

I have to say that everyone involved was great throughout this frustrating time. I can't say enough good things about Roberson Jeep in Salem, Oregon. Oh yeah! A Chrysler case worker called me yesterday and said they wanted to make sure that everything works out well for me. When I told her that I was getting a new car, she told me she would get me free service credits for the new one and some other goodies. I will post details when I get them.


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#17 · (Edited)
The local dealer said the issue was that water had gotten into the sensor in the front of the car and sent out the weird messages. Who knows how much of the car was torn apart and put back together before it was finally figured out. I just didn't feel comfortable with a brand new car that had gone through all that. So now I have an awesome 2015 Overland.

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what exactly did they determine the problem to be?

I'm having very similar problems like you had with only 2k. My jeep has been at the dealer once already and now a second time (19 days and counting) and still no answer to what is happening with my rig. They're saying its a communication error and they keep getting multiple codes thrown (20-30 at a time).

I have a case open with customer care and the dealer has a star case opened with jeep national as well.

At this point I'm hoping to have it bought back and most likely get into something other than a Jeep. It's a shame because I really liked this jeep a lot too. All this coming from a 2008 WK that I bought brand new. So much for my loyalty to Jeep.


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#14 ·
Put a thousand miles on it this weekend heading to the in laws. I love it. My only gripe is that it came with a factory installed CD player which I didn't want. It takes up too much space in the center console. Anyone have experience taking one out?


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#32 ·
Hi there,
I had the same issue, too much space for a CD player that never use, so I looked in the forum and there are the instructions on how to take it off and the part number to order from Mopar so you get the replacement and all the space in the center console.
Dont have the link available right now, but if you look you should find it, or maybe some of the experts can send you the direct link on how to do it.
Regards and hope you enjoy your keep, mine has 12500 miles trouble free so far.
 
#18 ·
Glad it got resolved but having problem with a sensor on the chassis that is not supposed to get wet ?

OTOH my '12 has only been to the dealer for oil changes (and two recalls the last time I am not convinced it needed). Did dump the Goodyears for Michelins with 6/32nds left because the TC light was coming on and I could feel slippage in a frog strangler. That cured it.
 
#19 ·
I'm not sure if it actually fixed it for good since I got a new rig. But they said it was the front sensor for the tech package that had gotten water in it. They said when they disconnected it the messages stopped. They were shocked. But no one else could figure it out and they had gone up the pyramid at Chrysler where all the big tech brains are supposed to be with no resolution. I had driven the car for 10 days and 500 miles when the message popped up. After 12 days in the shop, the original dealership, not the one that was working on the car agreed to buy it back. This was the day before they supposedly solved the problem. But they went ahead with the deal to buy it back anyway. Awesome resolution and kudos to the dealership for making things right. Good luck. Maybe this will work for you.


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#20 ·
Congrats on the new ride man. Sounds like you have one of the better Jeep dealers in the country.

Now lets see some pics of the new one!! :thumbsup:
 
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#23 ·
2014 Limited
- Purchased Oct 2013
- Numerous visits to dealer in attempt to resolve steering wheel and vehicle vibration
- Wheel bearings, tires, rims, road force balance didn't help
- Repurchased in April 2014

2014 Overland
- Purchased April 2014
- Fine for about 3 months then steering wheel and vehicle vibration started
- 3 visits to dealer for balancing, road force balancing and bearings, some improvement but still exists from time to time
- (Most Recent Issue) Started Dec 2014, start car, shift to Reverse or Drive, car automatically shifts back into Park. Car was gone for 1 week first time before it was "resolved". Come again last week, issue came back again. Car was gone again for another week. Picked it up last night, all seemed well. Started it this morning, issue is back.

These cars are piles of shit. Is my opinion skewed because I got not 1 but 2 bad ones? Absolutely. I traded in a Ford Edge with absolutely no issue other than paint rust. I'm so sick of these damn issues it's not even funny. Nobody and I mean nobody should have to visit a service department 15 times in 1 year, 3 months and 10 days (not that I'm counting).

I can't wait to get Jeep #2 repurchased as well and get away from this nightmare of a manufacture.
 
#25 · (Edited)
Any of you guys use a lemon law lawyer? or did you deal direct with Chrysler? in regards to getting out of your original jeep and into a new one.

I'm considering using a lawyer mainly because that's all they do and I'd assume they'd know how to work with Chrysler for a quick resolution.

Opinions? Thoughts?

I'm still debating on a new '15 or just getting my money back.


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#26 ·
You need to have your case escalated to the "Top Care Team". You shouldn't need a blood sucking lawyer. Remember that even though you are frustrated, be nice and professional to them. I promise you will get what you want with that approach. At one point you need to use the magic phrase with them..... "I don't feel safe in this vehicle, nor does my family." It works wonders...
 
#27 ·
I went back to the dealership and they bought it back. I asked them to and totally expected them to say no. But was totally surprised when they said yes. I didn't ask for cash though and I had only had the rig for just over a week when it had a problem my local dealership and Chrysler couldn't diagnose. The dealership I purchased it from handled it exceptionally well.


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#30 ·
dude that does seem like a lot of trips. more than i ever went to service in my 10 year JGC, which led me to purchase the 2013 Trailhawk. i feel fortunate, but though i had a few issues, once out of warranty, i took it to a legit mechanic who actually fixed things like i said too, mostly after researching the diagnostic issues reported on multiple jeep blogs. i'd say, "replace this and that sensor" and get away at half the dealer costs. traded it in anf got a decent chunk of change for it an a Nissan 350z (i know, that one hurt but was no longer fiscally responsible to keep both). the Trailhawk has had 2 recalls. i straight up HATE going to the dealer. my car always is effed up somehow after they keep it. and they don't permit ppl to watch when they work on your cars, why is that??? anyway, the latest recall is that - in frigid temps - the "brake booster" takes on water and won't allow the brake to work at all. i slid through a few stops already but just adjusted my driving until i can spend the day watching them fix it. unless they loan me a hemi for the day. ha ha.
 
#31 ·
So... Another story in my junk Jeep saga. This happened on Monday morning. More fun than you can ask for before 10am.

This is the message I sent to the case worker assisting me with getting my car "fixed"/replaced/repurchased:

This morning, I visited the dealership to drop the car off so they could take an additional look at the car, as we agreed upon last week. I arrived but they didn’t have a rental available, so we just rescheduled for Weds - no big issue, honestly. However, when I left the dealership, I headed towards the freeway to head to work. Less than a half-mile down the road, I received the weirdest message on the display cluster – “Service Shifter” and the Check Engine light came on again (note – it hasn’t appeared since last week). I noticed then the car started to not change gears, then a different message appears then another and then another, all with different error notices:
*Service Shifter
*Until you reach a desired location, you may not be able to shift again until serviced *Service air suspension system
*Service electronic braking system (Brake service light appeared as well)

Needless to say, I turned around and went back to Deacons. When I arrived at the dealer, I attempted to put the car in park but the lights on the shifter were all blinking. The car would not go into park, it was stuck… STUCK in Drive. I had to call the service department from my car so I could figure out how to get the car into Park. Finally, the service dept rep Ray came out with a tech and we just turned the car off. To all of our shock, the car would not completely turn off. You hit the Start Engine button, it does kill the engine but not all the accessories.

I want out of this car immediately. This is not going to be a 30 day process to issue the refund as this car is unsafe to drive, let alone put my child in it. My faith in Jeep is gone.

Please let me know the next steps towards obtaining a full refund for the vehicle.

Thanks.

~*~*~*~*~*

I have a video of the errors that I experienced. I'd love to share it, but Photobucket upload keeps failing, sorry. If I get it to upload, I'll share with everyone. You will have to pardon my French and amusing narrative as I was a little pissed at the moment.
 
#35 · (Edited)
I had to have my steering rack replaced due a bad fitting... right at 300 miles or roughly 2 weeks after picking it up.

My previous 2008 WK never once had a major problem. That was starting out with 10miles on the odometer and trading it in back in August with only 65k on it.

IT IS A 2014 JEEP THING :mad:


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#36 · (Edited)
I hope the OP and others with JGC that have major issues get decent resolutions because regardless of brand of vehicle people should expect a certain level of quality and reliability with their new vehicle.

I have read that some owners have had good luck with their dealers, others had to escalate to Chrysler customer care and lastly there's the third option which is to go the legal route either through the BBB, state lemon law and/or get Lawyers involved. I have had good and bad experiences in my life and would like to share the following:

Years ago I was on my second new Pontiac that had a variety of issues but the final straw was an interior water leak issue that happened after hard rain storms or any drive thru car wash. The dealer tried and tried to fix the issue but got nowhere, I escalated to GM support and the district field rep called me and treated me poorly and scoffed at my issue being legitimate so I filed with the BBB and had a date to go to arbitration, the dealership kept after me asking for another chance to fix the issue. Talking to the dealership I got the feeling they were really concerned and wanted to fix the issue and treated me much better than the GM field rep did, so I agreed. The dealership sent the service manager out with me and we went thru an automatic car wash, he saw the issue happen and called gm technical about it, within a week or two they had a fix that they applied and the issue was no more. I believe they actually based a TSB and assembly line fix from data they gathered during the repair process for my car and possibly others with the same issue. The dealership also reimbursed me for time/gas I was having to use (they were out of town) for all the service trips so I cancelled the BBB case before we met with the arbitrator so I can't tell you how well the BBB works but it seemed after I filed with the BBB the dealership went from the usual "can't replicate the issue so nothing to fix" to "how can we replicate the issue so we can fix it" way of handling the issue.

One other thing I'd like to share is when I talked to the GM field rep during the time he was rude and condescending to me enough that I became upset to where we went from disagreeing to arguing, but even after they realized there was a defect and it was from the factory he never apologized for anything or even followed up with me. A year or so later after some more issue with my car I wrote GM a lengthy letter about all the issues I had with their cars (both bought new) and how I don't see a reason to ever buy a GM again which a customer service person contacted me back and asked what they could do so I said so me that youy care and don't want to lose a customer, she listened and said she would forward my letter to the district rep and I thought to myself here we go again. Much to my surprise a week or so later the field rep called, it was a different person and he apologized and made a genuine offer to make things right. I was amazed how two different people in the same job could treat me and the issues I was having with their products so differently. The reason I write this is sometimes it's not the company but who you deal with at the company that helps/hinders your ability for a resolution. Sometimes it's best to request someone else to work with if you are getting nowhere especially if the person doesn't follow through on things they promise to do.

Some other advice document your dealings with the dealership and company (names/dates/what was said), keep all paperwork from dealer visits, use email if you can so a written record is available and try to keep your cool best you can but don't back down until you have an acceptable solution.
 
#38 ·
...sometimes it's not the company but who you deal with at the company that helps/hinders your ability for a resolution. Sometimes it's best to request someone else to work with if you are getting nowhere especially if the person doesn't follow through on things they promise to do.
Highlighted for truth.

I deal with CSRs a lot in my job, sometimes it is best to hang up, and re-queue.

I also find that it helps tremendously to chat about something pleasant, and unrelated to the issue, as soon as practical, to set the tone. This does two things. 1. The CSR will tend to bend over backwards to help during that call. 2. The CSR will be more likely to remember you and less likely to forget follow ups.
 
#40 ·
I don't think the length of time a light stays on at start-up is anything to worry about.

Now if it stays on, comes on after driving, or you actually feel a problem with the brakes... then it's time to worry about it.
 
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