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  #1  
Old 12-14-2014, 10:40 PM
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Angry 2015 grand Cherokee Lemon?

Bought my dream car just over two weeks ago. I bought a 2015 Limited with the luxury Group II package and the Advanced Technology Group. I had it for a week and drove it to the mountains for the weekend. About ten miles from home, the tire pressure warning came on and showed that the tires were all 46 psi rather than the 36psi that is shown on the door frame. We stopped to check and they were severely overinflated. Strange.... Then a transmission error started flashing stating that I should go to the dealer and leave the engine running. It kept flipping between the tire pressure error and the transmission error even after I let air out of the tires. I drove to the dealer where they told me they had never seen a message like that but that the transmission seemed to be fine and the tire pressure was now correct. They couldn't figure it out so they got a hold of Chrysler who told them that they needed to replace the instrument cluster due to a communication error. Four days later they replaced the instrument cluster and it did not fix the problem. So now they are waiting to hear from Chrysler again. I had the car for 9 days and put about 500 miles on it. Now it has been in the shop for almost 9 days. So frustrating. Anyone have anything similar happen? Any suggestions? Is it jinxed? I feel like they need to give me a new car.......

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  #2  
Old 12-15-2014, 06:46 AM
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Originally Posted by csBear View Post
Bought my dream car just over two weeks ago. I bought a 2015 Limited with the luxury Group II package and the Advanced Technology Group. I had it for a week and drove it to the mountains for the weekend. About ten miles from home, the tire pressure warning came on and showed that the tires were all 46 psi rather than the 36psi that is shown on the door frame. We stopped to check and they were severely overinflated. Strange.... Then a transmission error started flashing stating that I should go to the dealer and leave the engine running. It kept flipping between the tire pressure error and the transmission error even after I let air out of the tires. I drove to the dealer where they told me they had never seen a message like that but that the transmission seemed to be fine and the tire pressure was now correct. They couldn't figure it out so they got a hold of Chrysler who told them that they needed to replace the instrument cluster due to a communication error. Four days later they replaced the instrument cluster and it did not fix the problem. So now they are waiting to hear from Chrysler again. I had the car for 9 days and put about 500 miles on it. Now it has been in the shop for almost 9 days. So frustrating. Anyone have anything similar happen? Any suggestions? Is it jinxed? I feel like they need to give me a new car.......
Yeah, get used to it. Its a Jeep thing.
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Old 12-15-2014, 08:45 AM
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Re: 2015 grand Cherokee Lemon?

There's quite a lot more needed to claim a "lemon". Like repeatedly fixing the same component and that unit repeatedly failing with a documented service history. And then mediation with a date set by which all your woes with that item to be fixed.

At this point all you got is annoyances, which all of us do, along with multiple recalls.
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Old 12-15-2014, 05:02 PM
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Re: 2015 grand Cherokee Lemon?

Documentation is the most important thing. Keep everything you get from the dealer. service receipts, emails, EVERYTHING!!! If they don't provide you with some sort of record for each time you come in, demand that they give you something. This is going to be the only way to prove that you have been trying to get the vehicle fixed.

Keep everything and stay organized!!

I'm sorry to here that your Jeep is not perfect. Best of luck with getting it fixed and don't convince yourself its jinxed. that's a horrible feeling every time you get in the car.
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Old 12-15-2014, 06:58 PM
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2015 grand Cherokee Lemon?

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Originally Posted by iboughtajeep View Post
Yeah, get used to it. Its a Jeep thing.

Bullshit! It's not a Jeep thing.


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Old 12-16-2014, 12:08 AM
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Re: 2015 grand Cherokee Lemon?

Thanks for the input. I will definitely document it and I truly hope it's not a jeep thing. I love the car. At this point Chrysler is stumped. They've taken it up a level and are supposed to get back to the dealership tomorrow. Transmission and tires test fine but the transmission warning and tire pressure warning are still flashing even with the new instrument cluster. To be continued......


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Old 12-16-2014, 06:24 AM
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Bullshit! It's not a Jeep thing.

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Old 12-17-2014, 01:18 AM
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Quote:
Originally Posted by csBear View Post
Thanks for the input. I will definitely document it and I truly hope it's not a jeep thing. I love the car. At this point Chrysler is stumped. They've taken it up a level and are supposed to get back to the dealership tomorrow. Transmission and tires test fine but the transmission warning and tire pressure warning are still flashing even with the new instrument cluster. To be continued......

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I bought my JGC Summit diesel in Feb 14 and have had constant Uconnect problems, engine lights, cruise control issues, wiper activation while adj rearview mirror, doors unlocking as I walk away from it. Ispoke with customer care in MI today and opened a case. Dont know where it will go.
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Old 12-20-2014, 02:10 AM
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Re: 2015 grand Cherokee Lemon?

Problem resolved with good news! Original vehicle back at dealership. Brand new Overland in my garage.

Update: My Jeep was at the local dealership for a week and a half without any viable progress. The mechanics and Chrysler were stumped. Everything seemed to be working well with the vehicle but the messages kept flashing. The dealership that I bought the Grand Cherokee from, Roberson Jeep which is 60 miles away, was trying to help and their service manager was great. He kept in direct contact with the local dealership. Wednesday I talked to the sales manager at Roberson Jeep where I had bought the vehicle and told him I was fed up and wanted a new car by Friday since I was supposed head south for the holidays in my new rig. He told me he would get ahold of Chrysler. He called me yesterday and told me Chrysler wouldn't be able to make a decision that quickly but that he would get me a new vehicle and buy back the old one. Of course no one in the state had one with the same options so the best he could was to get an Overland with the technology package which would cost a bit more. They had given me over 5 % off the invoice on the limited and I could still get close to that on the Overland. I just had to pay the difference between the two. We made the deal and I made plans to pick it up at 2 today. At 11:00 today the dealership trying to fix my old car called and said they had finally found the problem and it was ready for me. I told them I had already made a deal to get a new vehicle. I called Roberson and told them that my car might be fixed but I would still like to get the new one since I just didn't feel comfortable with original one. They had no problem with buying that one back and getting me the new one just in time for my week long road trip tomorrow. Awesome!

The local dealer said the issue was that water had gotten into the sensor in the front of the car and sent out the weird messages. Who knows how much of the car was torn apart and put back together before it was finally figured out. I just didn't feel comfortable with a brand new car that had gone through all that. So now I have an awesome 2015 Overland. Same color as the original one.

I have to say that everyone involved was great throughout this frustrating time. I can't say enough good things about Roberson Jeep in Salem, Oregon. Oh yeah! A Chrysler case worker called me yesterday and said they wanted to make sure that everything works out well for me. When I told her that I was getting a new car, she told me she would get me free service credits for the new one and some other goodies. I will post details when I get them.


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Old 12-20-2014, 12:17 PM
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Re: 2015 grand Cherokee Lemon?

Congrats man. I hope the new one is trouble free and you guys have a safe trip.
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Old 12-20-2014, 12:45 PM
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Re: 2015 grand Cherokee Lemon?

awesome...i think this is the way it should always be, unfortunately this is the exception rather than the norm. +1 to the dealership...
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Old 12-20-2014, 02:47 PM
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Re: 2015 grand Cherokee Lemon?

That is fantastic! Sounds like you have a great dealership behind you.
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