2016 3.6 issue - surging/hiccup while cruising - Page 2 - Jeep Garage - Jeep Forum

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  #13  
Old 05-17-2016, 08:10 PM
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Re: 2016 3.6 issue - surging/hiccup while cruising

So most recent update. Car has been there since last week, dealer still working back and forth with Chrysler. Latest from Chrysler is to check the cam shaft. I am starting to get a little nervous that they are going to keep digging deeper and deeper, and I am not a big fan of getting my one week old 500 mile car torn apart piece by piece on a which-hunt. I know its only a camshaft inspection at this point, but I am sure its just going to keep going and going.

I am not mechanic and I am not an automotive engineer but I am not sure why they aren't looking at all into the transmission or torque converter. Either way we are getting into some major components here. Dealer has been good thus far, gave me a loaner but their dealer loaners aren't allowed out of state and I had to leave the state for work so had to drive our other car which was a bit of a pain. Frustrating to say the least. I know I am not yet near lemon status here for my state (30 days out of service, 2 attempts to fix in the first 12 months), but I am getting to the point where I just want a different car. I want the same car from Jeep, just want one that works - is that too much to ask for when buying a brand new car that has to go to the shop for major drivability issue before I even have the regular license plates?

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  #14  
Old 05-20-2016, 01:06 PM
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Re: 2016 3.6 issue - surging/hiccup while cruising

So here is the lovely call I got from the dealership today:

'We have checked everything Chrysler has asked us to check via STAR and we cannot find a solution. They (STAR) think its software/programming related, to which right now there is no solution as there are no updates/recalls. Please come pick up your car.'

In other words, we cannot fix your car and have no intention of doing anything to remedy this issue, we will call you when we have something so in the meantime please enjoy your car that has major issues for a brand new car. No offer of anything whatsoever.

What a great way to treat people . . .

Thoughts????
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  #15  
Old 05-20-2016, 02:09 PM
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Re: 2016 3.6 issue - surging/hiccup while cruising

Lemon lawyer. Or politely try to negotiate a Hemi.
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  #16  
Old 05-20-2016, 03:44 PM
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Re: 2016 3.6 issue - surging/hiccup while cruising

If I remember correctly (my memory is so bad I can hide my own Easter eggs) the Pentastar engine went through a pretty extensive redesign for 2016. You are probably the beneficiary of the growing pains. It will take them time for reports of problems that are cropping up with the new design to translate into actual updates, upgrades and repairs. Drive it awhile and the technology will catch up to you or it may even iron itself out during break in. Those are low miles. Your problem is documented so you can always go back and holler "foul" if it goes on too long. Drive it like you stole it. If it ain't broke, break it.
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Old 05-20-2016, 09:47 PM
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Re: 2016 3.6 issue - surging/hiccup while cruising

JUST A THOUGHT, could this be one of the symptoms of the Very New Chrysler/FCA US RECALL . . . S28 . . . the New Shifter/Trans. wiring harness Crimping "Crap" ! ?
Suppose time will tell. The RECALL is for over 37,000 G.C.'s Early builds from 15 May 2015 to 19 Feb. 2016 (so far?). GOOD LUCK, and cross your fingers for ME because I just bought and will take possession early next week of my own 2016 (Recon) 75th Laredo with ORA1 & Tow with the "upgraded?" Pentastar V6 . . . UGH !
edit - my build week (supposedly) was from 11 -15 April 2016.
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  #18  
Old 05-20-2016, 10:26 PM
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Re: 2016 3.6 issue - surging/hiccup while cruising

Quote:
Originally Posted by FlyFinaticLou View Post
JUST A THOUGHT, could this be one of the symptoms of the Very New Chrysler/FCA US RECALL . . . S28 . . . the New Shifter/Trans. wiring harness Crimping "Crap" ! ?
Suppose time will tell. The RECALL is for over 37,000 G.C.'s Early builds from 15 May 2015 to 19 Feb. 2016 (so far?). GOOD LUCK, and cross your fingers for ME because I just bought and will take possession early next week of my own 2016 (Recon) 75th Laredo with ORA1 & Tow with the "upgraded?" Pentastar V6 . . . UGH !
edit - my build week (supposedly) was from 11 -15 April 2016.
Totally different issue for this recall. The symptom would be when coming to a stop and having your trans going into either park or neutral because it shorted out the brake interlock. And there you sit.
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  #19  
Old 05-20-2016, 10:54 PM
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Re: 2016 3.6 issue - surging/hiccup while cruising

Yeah it's not the harness issue - they even checked that. Besides mine is an April build.

So after all this the service manager calls me this afternoon to tell me I need to return the loaner asap. I called to speak with the GM of the dealership to ask how 'please come pick up your 2 week old car that we and Chrysler can't fix' is considered acceptable by any standard, and I'm still waiting for that callback. I figure it's only fair to give the dealer one attempt to remedy, then it's game on. I'm not sure what power the dealer has in this case, but it's definitely spoiling my opinion on Jeep. Buddy of mine has a Honda oddesey that he is turning in within the next 60 days and was interested in the new Pacifica. After he saw what I am going through he quickly ended that though.
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Old 05-21-2016, 08:37 AM
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Re: 2016 3.6 issue - surging/hiccup while cruising

Quote:
Originally Posted by jprieur View Post
Yeah it's not the harness issue - they even checked that. Besides mine is an April build.

So after all this the service manager calls me this afternoon to tell me I need to return the loaner asap. I called to speak with the GM of the dealership to ask how 'please come pick up your 2 week old car that we and Chrysler can't fix' is considered acceptable by any standard, and I'm still waiting for that callback. I figure it's only fair to give the dealer one attempt to remedy, then it's game on. I'm not sure what power the dealer has in this case, but it's definitely spoiling my opinion on Jeep. Buddy of mine has a Honda oddesey that he is turning in within the next 60 days and was interested in the new Pacifica. After he saw what I am going through he quickly ended that though.
You definitely have a legit concern over this problem.

I have a 2016 HA with the 3.6L and it has been flawless in the 2600 miles I have driven it so far. I'm not sure how extensive the "redesign" of the engine was but it, along with the trans, is considerably better than the combo was in my 14 Overland. And I do mean considerable in almost every way.

Familiarize yourself with your state's lemon law. You'll need to give the dealer more than one chance to remedy the problem.

Your dealer's zone rep has the power here. Your dealer's GM and the owner do have some influence with the zone rep, so anything you can do to sway them to your side is a plus. It's not always an easy thing to do when you have to deal with an issue like this, but try.

I've gone through this before and I used the thinking that they did not build the vehicle so why do I want to piss off the people that are trying to fix it for me? As a result, my dealer really went to bat for me when I had a buyback many years ago. And they continued to do this after the buyback was authorized... as once authorized the dealer is out of the loop and not obligated to do anything for you.

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  #21  
Old 05-21-2016, 09:21 AM
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Re: 2016 3.6 issue - surging/hiccup while cruising

Quote:
Originally Posted by jprieur View Post
So here is the lovely call I got from the dealership today:

'We have checked everything Chrysler has asked us to check via STAR and we cannot find a solution. They (STAR) think its software/programming related, to which right now there is no solution as there are no updates/recalls. Please come pick up your car.'

In other words, we cannot fix your car and have no intention of doing anything to remedy this issue, we will call you when we have something so in the meantime please enjoy your car that has major issues for a brand new car. No offer of anything whatsoever.

What a great way to treat people . . .

Thoughts????
Brand new, 300 miles, a week old, they acknowledge the problem in driving it. and they tell you come pickup your jeep we cant fix it. unbelievable. It would be one thing if they could not replicate the issue but they can and they acknowledge it.

The phone call should have been come pickup your new replacement vehicle and we are sorry for the trouble.

This is my first Chrysler product and I am brand loyal to nothing foreign or domestic and I usually buy a new release platform the first year so I'm used to a few gremlins to deal with. From my experience jeep beta tests on the public with a less refined product far more than other manufacturers I have experienced. Typically I take a new car back maybe once or twice the first year for non maintenance items this 2014 went back about a dozen times. That said once you shake the bugs out it is a great vehicle and I have had zero issues once the new car bugs were shaken out.

Call Chrysler and demand a replacement. How Jeep and their dealer network handles the public when issues do arise is Jeeps biggest failure and what they need to work on most.
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