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  #1  
Old 10-13-2016, 10:52 AM
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2017 GC Trailhawk Heated Steering Wheel Issue

Has anyone else notice the cycle being too short on their heated steering wheel. Mine will only stay on for two minutes upon the first attempt. Then if I try another cycle a couple minutes later it will only last for one minute. Over the last few days the first cycle has been consistently at two minutes.

The owners manual states:



The steering wheel contains a heating element
that helps warm your hands in cold
weather. The heated steering wheel has only
one temperature setting. Once the heated
steering wheel has been turned on, it will stay
on for an average of 80 minutes before automatically
shutting off. This time will vary.

Guessing I need some type of control module update......

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  #2  
Old 10-13-2016, 02:36 PM
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Re: 2017 GC Trailhawk Heated Wheel Issue

"Guessing I need some type of control module update......"
That would probably be a good guess. Dealer would know.
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Old 10-14-2016, 10:31 AM
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Re: 2017 GC Trailhawk Heated Steering Wheel Issue

Quote:
Originally Posted by ajkelly View Post
Has anyone else notice the cycle being too short on their heated steering wheel. Mine will only stay on for two minutes upon the first attempt. Then if I try another cycle a couple minutes later it will only last for one minute. Over the last few days the first cycle has been consistently at two minutes.

The owners manual states:



The steering wheel contains a heating element
that helps warm your hands in cold
weather. The heated steering wheel has only
one temperature setting. Once the heated
steering wheel has been turned on, it will stay
on for an average of 80 minutes before automatically
shutting off. This time will vary.

Guessing I need some type of control module update......
Hi ajkelly,

I would recommend visiting your dealership for further diagnosis. Let me know if you would like me to follow up with them for you!

Andrea
Jeep Social Care Specialist
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Old 10-14-2016, 10:53 AM
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Re: 2017 GC Trailhawk Heated Steering Wheel Issue

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Originally Posted by JeepCares View Post
Hi ajkelly,

I would recommend visiting your dealership for further diagnosis. Let me know if you would like me to follow up with them for you!

Andrea
Jeep Social Care Specialist
I will, if you have the ability check with FCA to see if there is a service notice or anything of the like associated with that issue on 17's or 16's that we be great. That would at least give then something to target in on. Guessing the control module or whatever regulates it is not anything new on the 2017 GC vehicles.

Thanks,

Alan
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Old 10-14-2016, 11:51 AM
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Re: 2017 GC Trailhawk Heated Wheel Issue

Here's a site with all the tsb's.
Jeep Grand Cherokee WK2 - 2011-2016 Grand Cherokee Service Bulletins and Recalls
I don't see your problem, but that just means it's not widespread.
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Old 10-14-2016, 12:12 PM
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Re: 2017 GC Trailhawk Heated Wheel Issue

Thank you. Nice to see someone following these posts. I did notice something similar in the TSB's you supplied:

NUMBER: 08-016-16
GROUP: Electrical
DATE: February 11, 2016

SUBJECT:
Flash: Heated Steering Wheel Temperature Enhancement

SYMPTOM/CONDITION:
A customer may describe that the heated steering wheel shuts off to soon, usually after 30
seconds and does not achieve satisfactory temperature. This is an intermittent condition
and more noticeable at temps below 19.5C (67.1F).



Thanks again for you assistance!

Alan
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Old 10-17-2016, 10:46 AM
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Re: 2017 GC Trailhawk Heated Steering Wheel Issue

Quote:
Originally Posted by ajkelly View Post
I will, if you have the ability check with FCA to see if there is a service notice or anything of the like associated with that issue on 17's or 16's that we be great. That would at least give then something to target in on. Guessing the control module or whatever regulates it is not anything new on the 2017 GC vehicles.

Thanks,

Alan
Hi Alan,

I just double checked and don't see a TSB related to your concern. I will send an email internally and see if I can find out anymore information for you!

Andrea
Jeep Social Care Specialist
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Old 10-17-2016, 10:49 AM
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Re: 2017 GC Trailhawk Heated Wheel Issue

Thanks Andrea!
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Old 10-26-2016, 03:02 PM
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Re: 2017 GC Trailhawk Heated Wheel Issue

We are having the exact same problem with our '17 GC Trailhawk. I'm taking it in to the dealer tomorrow or Friday. I suspect it will start working when the temperatures drop so better to get it diagnosed when they can see it turning off.

TSB for same issue on '15 Cherokees attached.
Attached Files
File Type: pdf tsb_wk2_0801616.pdf (38.0 KB, 10 views)
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  #10  
Old 10-26-2016, 03:23 PM
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Re: 2017 GC Trailhawk Heated Wheel Issue

Quote:
Originally Posted by hammick View Post
We are having the exact same problem with our '17 GC Trailhawk. I'm taking it in to the dealer tomorrow or Friday. I suspect it will start working when the temperatures drop so better to get it diagnosed when they can see it turning off.

TSB for same issue on '15 Cherokees attached.
It is not supposed to work when the wheel is warm. As per the 2017 owner's manual it may shut off early or not come on at all if the wheel is warm.

I know that even on cool days, my steering wheel is warm to the touch if the car is sitting out in the sun. If you bring it in on a warm day and the dealer says it is normal, he is probably telling the truth.


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Old 10-26-2016, 04:02 PM
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Re: 2017 GC Trailhawk Heated Wheel Issue

Quote:
Originally Posted by bill_de View Post
It is not supposed to work when the wheel is warm. As per the 2017 owner's manual it may shut off early or not come on at all if the wheel is warm.

I know that even on cool days, my steering wheel is warm to the touch if the car is sitting out in the sun. If you bring it in on a warm day and the dealer says it is normal, he is probably telling the truth.


---
I still think it's not normal. My previous FCA heated steering wheels never acted like this one. I could have the cabin 80 degree's and the wheel would still heat for longer than two minutes. I seems unlikely the wheel could even get up to full operating temperature in two minutes.

Sorry I'm not lashing out at you Bill. Thanks for your thoughts. I just need to get it checked out. My guess is there will be more than two of us posting about this issue on the 2017's as winter starts to set in.
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Old 10-26-2016, 04:09 PM
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Re: 2017 GC Trailhawk Heated Wheel Issue

Outside temp was probably 49 degrees and garage was parked in attached but unheated garage. Her previous car was a '14 Cherokee Trailhawk with heated wheel and an '11 Grand Cherokee Overland with heated wheel. Neither of them would shut down like this one. Something is amiss.
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