Jeep discontinued this feature for the 2012 model year - effectively de-featuring the vehicle.
I am a pretty irritated Chrysler/Jeep customer at the moment, having spent the last 3 weeks trying to work with a customer care representative that has not been very helpful or in possession with much working knowledge of her company's products.
My understanding at this point is that, in 2011 and earlier, the trim levels above Laredo (including the Overland, which is the vehicle I purchased) would activate the compressor and ventilated seats upon remote start in hot weather - as long as comfort access remote start was selected in EVIC.
In 2012 this was changed to only activating the ventilated seats upon remote start. Why this is the case I am unsure.
Jeep evidently has not trained their salespeople on this feature, either, as mine represented, prior to sale, that the vehicle would cool itself during remote start in hot weather. This is a very useful feature (available in the GMC Acadia, Chevy Traverse and Buick Enclave, by the way) for those of us with infants and who live in warm climates. I'm not at all happy I bought an expensive vehicle that does not function as advertised.
Part of my goal in taking the time to highlight this is to motivate others to call and log a complaint with Chrysler. This feature should be extremely easy to re-activate as it was present on last year's vehicle - to my knowledge nothing has changed that would prevent changing a few lines of code in the program and allowing for a technician to download. I've had this done for multiple other vehicles I've owned in the past.
The contact info for customer service is:
M-F 8:00 AM - 8:00 PM ET
SAT/SUN 9:00 AM - 5:00 PM ET
Originally Posted by vnbWK2
Today, as my wife and I are leaving Buy Buy Baby with our 6 month old daughter, I remote started the Jeep thinking that I would cool off the interior for a minute so it's not too hot for my little girl. I shut the engine off with the AC still running. But when I entered the Jeep, just the fan was blowing but the AC light was off, so I had to press the AC button to turn the compressor on. Am I doing something wrong? Is the AC not supposed to turn on with remote start when you shut down the engine while you had the AC running? I checked the manual but couldn't find anything about this. Any help would be appreciated. Thanks.