Originally Posted by zmilin
I had it in a couple months ago for a heating issue. I was driving home one even and no heat, none! The pass side was blowing heat but not the drivers side. Not high, not low it was significantly warmer air coming out of the pass side. Dealer checked it and gave me temp readings and one vent (drivers side, right vent) was cooler than the rest. They said it was within spec.
I'd want to see the listed "spec" they are referring to.
Insist they fix and and make it work properly. It's obviously not right.
Look the guy in the eye and tell them he has two options:
- Service it to your satisfaction
- you'll take it somewhere else and file a grievance with FCA and a negative report with the BBB in regards to the poor service you are receiving.
Then stand there until he decides.
I'm all for being polite and cooperative, but when it slides into my being handed bull crap because they don't want to bother, then I dig in and let them know I'm serious.