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  #13  
Old 09-11-2013, 10:47 PM
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Originally Posted by jd31 View Post
Thanks, Brian.

Dealership called and said they replaced the rocker arm. Apparently there was a TSB (SP?) about this issue. They left a message saying the sound is ALMOST gone now and that they want to keep it overnight and do a cold start tomorrow. Not sure how I feel about the 'almost' comment but I am happy that the dealership changed their tune. Much more accommodating than before. We'll see...
Sounds like they are admitting its a defect type fault and will honor the warranty. Thats a good sign.
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Old 09-12-2013, 04:44 PM
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Re: Air filter housing hose to engine missing?

Changing the rocker arm didn't work so the dealer said it's likely an internal engine issue. It'll require open heart surgery so my Jeep will be with the dealer over the weekend. Thank goodness I still have my 2000 4Runner to drive around...
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  #15  
Old 09-12-2013, 04:51 PM
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Re: Air filter housing hose to engine missing?

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Originally Posted by jd31 View Post
Changing the rocker arm didn't work so the dealer said it's likely an internal engine issue. It'll require open heart surgery so my Jeep will be with the dealer over the weekend. Thank goodness I still have my 2000 4Runner to drive around...
Well you know probably better to get it opened up and fixed properly now then have issues later when your warranty has run out. Who knows how much latent damage was done with 10K miles of dirt and crap going into that engine with intake just open to the world like that. Just my opinion but I would view this as a good step.
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Old 09-12-2013, 05:25 PM
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Re: Air filter housing hose to engine missing?

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Originally Posted by silvermax04 View Post
Well you know probably better to get it opened up and fixed properly now then have issues later when your warranty has run out. Who knows how much latent damage was done with 10K miles of dirt and crap going into that engine with intake just open to the world like that. Just my opinion but I would view this as a good step.
I agree. I had no reservations about them doing a full diagnostic and keeping it over the weekend. Plus if they find gunk in their from the missing hose it'll be documented and on record.

My biggest gripe with the dealer was the calories they burnt in the beginning trying to blame my engine woes on the two oil changes I did myself instead of focusing on the issue, and then threatening me with expensive repair bills. But they've since changed their tune so all has been well.
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Old 09-16-2013, 12:38 PM
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Re: Air filter housing hose to engine missing?

Looks like my Jeep will be with the dealer for at least another week. Apparently their technician has school this week and won't be back until Thursday. She then wants to "give him some time in the morning on Thursday to unwind", and then she'll ask him to work on my Jeep. I took the call at work so I didn't get a chance to really dive deep, but man, it feels a little bush league to me. You only have one tech who can work on my engine?
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Old 09-16-2013, 01:54 PM
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Re: Air filter housing hose to engine missing?

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Originally Posted by jd31 View Post
Looks like my Jeep will be with the dealer for at least another week. Apparently their technician has school this week and won't be back until Thursday. She then wants to "give him some time in the morning on Thursday to unwind", and then she'll ask him to work on my Jeep. I took the call at work so I didn't get a chance to really dive deep, but man, it feels a little bush league to me. You only have one tech who can work on my engine?
Not knowing the dealership size hard to say if they should have other techs who can handle it or not, you definitely don't want someone who can't handle the job doing it. Are they providing a loaner or paying for a rental during this time?
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Old 09-16-2013, 02:01 PM
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Re: Air filter housing hose to engine missing?

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Originally Posted by Briant73 View Post
Not knowing the dealership size hard to say if they should have other techs who can handle it or not, you definitely don't want someone who can't handle the job doing it. Are they providing a loaner or paying for a rental during this time?
I think they're a newer dealership...definitely not as big (lot wise) as other dealers. They're down the road from me so I went with the convenience factor. And no loaner offered either. I have a 3rd car so I haven't pushed too hard for a loaner, but if I had to pay out of pocket for a rental while their tech is in school I probably would be pushing for it. They've toned done the "it's your fault" rhetoric so I've been a little more lenient on the whole timing element. My main concern is their ability to handle the job.
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Old 09-16-2013, 02:19 PM
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Re: Air filter housing hose to engine missing?

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Originally Posted by jd31 View Post
I think they're a newer dealership...definitely not as big (lot wise) as other dealers. They're down the road from me so I went with the convenience factor. And no loaner offered either. I have a 3rd car so I haven't pushed too hard for a loaner, but if I had to pay out of pocket for a rental while their tech is in school I probably would be pushing for it. They've toned done the "it's your fault" rhetoric so I've been a little more lenient on the whole timing element. My main concern is their ability to handle the job.
You could call Chrysler/Jeep and ask them your questions and also voice your concerns, possibly they would recommend a different dealer. Years ago I owned a Pontiac that the selling dealer service department was horrible if they couldn't make money on the vehicle they wouldn't work on it (one time at around 12k miles they wanted me to do a tune up and got angry when I refused stating aren't the plugs rated for 60k miles at least?). I contacted GM customer care and they recommended a different dealer, setup the appointment, the new dealer did wonderful at servicing it though their sales staff was another story. Point I'm making is don't be afraid to contact Chrysler if you feel the dealership isn't up to the task I can't say they will help you anymore than what is currently happening but at least they should document things in case there are further issues.
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Old 09-16-2013, 03:46 PM
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Re: Air filter housing hose to engine missing?

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Originally Posted by Briant73 View Post
You could call Chrysler/Jeep and ask them your questions and also voice your concerns, possibly they would recommend a different dealer. Years ago I owned a Pontiac that the selling dealer service department was horrible if they couldn't make money on the vehicle they wouldn't work on it (one time at around 12k miles they wanted me to do a tune up and got angry when I refused stating aren't the plugs rated for 60k miles at least?). I contacted GM customer care and they recommended a different dealer, setup the appointment, the new dealer did wonderful at servicing it though their sales staff was another story. Point I'm making is don't be afraid to contact Chrysler if you feel the dealership isn't up to the task I can't say they will help you anymore than what is currently happening but at least they should document things in case there are further issues.
That's great advice. I think I'll give this dealer one last opportunity to fix the engine and if to no avail take it to another local dealer. Good call on calling Chrysler and having them set up the appointment too, I would imagine dealers perk up when Chrysler is doing the scheduling.
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  #22  
Old 09-20-2013, 11:16 AM
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Re: Air filter housing hose to engine missing?

I got an update from the dealer. They have to change one of the heads and apparently they either ordered or received the wrong part so it'll be at best next week Tuesday until I get my Jeep back. By then it'll be 2.5 weeks in the shop...is that uncommon for a Jeep to be in the shop for so long?
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Old 09-20-2013, 04:43 PM
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Re: Air filter housing hose to engine missing?

I think it is uncommon for any vehicle to be in the shop that long. I've had engines changed out in 3 days. The only excuse is if parts are not available.
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Old 09-25-2013, 10:53 AM
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Re: Air filter housing hose to engine missing?

I finally got my Jeep back yesterday and all engine issues have been fixed. They ended up replacing the rocker arm, pedistools on drivers side cylinders, replaced all lifters and head gaskets. Noise went away, but best of all, the Jeep feels a lot more peppy. I don't know if is was missing air hose and lose of pressure and/or the recent mechanical problems but now the engine feels like a V8. Before it felt like a slightly more robust V6, but not by much. This is my first V8 car so I was probably ignorant and didn't know any better. Now I feel the difference.
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