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Old 04-17-2012, 01:11 PM
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Already my First Service in Warranty

I went in yesterday for a check up on a bump felt in the steering wheel when I was at low speed and applied the brakes.
Also to update my radio for Iphone connection on and off.
Well the radio is good it was my phone apparently and the knock on the steering wheel was:
The two rear shock were bad and they exchange under warranty a $931.00 service charge thank God not to me but to the service warranty dept.
With only 1085 miles ran and two shocks already replace I hope this does not become a routine.
They did not fix my bump in the steering problem but they fixed the rumbling sound on the back of the car which I thought it was normal for this car.
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Old 04-17-2012, 01:27 PM
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Re: Already my First Service in Warranty

They was a TSB for the rear shock mounts on some cars seems like your car fell under that TSB.
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Old 04-17-2012, 03:53 PM
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Re: Already my First Service in Warranty

I check all the TSB and did not see that one for the shock mounts.
There is one for a bump felt on the steering but did not mention changing two shock in the rear for the fix.
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Old 04-19-2012, 06:42 AM
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Re: Already my First Service in Warranty

Quote:
Originally Posted by Jeep_addicted View Post
They was a TSB for the rear shock mounts on some cars seems like your car fell under that TSB.
That was for 2011. His is a 2012.

Quote:
Originally Posted by nonopr01 View Post
I check all the TSB and did not see that one for the shock mounts.
http://www.wk2jeeps.com/wk2_tsb.htm#RSUSPENSION

http://www.wk2jeeps.com/tsb/tsb_wk2_1700111.pdf
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Old 04-19-2012, 04:15 PM
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Re: Already my First Service in Warranty

None of those apply to my 2012 Limited with self leveling rear shocks.
I dont know why they change my shock but I can tell you the noises are gone now from the back but I still have the knock on the steering wheel so i am going back next week to push them to find out what is going on.
There is a notice for the 2011 and 2012 for a knock or bump when you apply the brakes in rough roads. I printed that notice for them and got my car back with the rear shocks replace and I still feel the bump in the steering wheel. Let see what they come up the next time.
They say that the notice was for certain serial numbers and my car was not in that list. uhhhh. Maybe Jeep need to expand the list of defective steering column intermediate shaft to include all serial numbers.
http://www.wk2jeeps.com/tsb/tsb_wk2_1900411.pdf
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