Hey guys, long time no see!
First of all I'd like to say that I LOVE my new Jeep. It's a stellar vehicle, inside and out. I'll try to give you my thoughts and a mini-review on it at some point in the future, but for now, I wanted to get your guys' opinion on whether or not I'm being unreasonable.
In my first attempt to write this post it ended up being massive, so I'm going to try keep this as short as possible, although it won't be easy.
- Before I bought the car, I inspected it and saw some issues in the paint: scratches, scuffs, chips. A total of maybe 10.
- I was initially very disappointed, but my salesman said they'd take care of me and get everything fixed for me for free.
- Perhaps naively, I trusted him, and bought the vehicle and was happily on my way.
- Considered taking it to a detailer of my choice because everyone says dealership detailers suck. Decided to give them the benefit of the doubt, and save myself some money, and take them up on their word.
- Scheduled an appointment. Two days later, it's done. I inspect it, only one or two issues were addressed, and poorly at that. Voice my concerns. They act like I'm being bothersome, that's as good as it'll get, and that those issues must not've been there when I bought it because their inspector would've noticed them. I assure them they were, my salesman can back me up on it. So they said they'll work on it if I want to leave it again, so I leave it.
- Come back the next day, they addressed maybe one more issue. But again, they did a poor job. Either their "detailer" isn't really a "detailer", or they told their guy to do as quick a job as possible. They even made one issue far worse and more noticeable: putting incorrectly colored touch up on an area that didn't even need it. And they didn't even level it out.
- The vehicle is covered in snow, so I say it looks like the issues are still there but I want to inspect it when it dries. I do so, and same story. So I craft a long e-mail to my salesman, recounting everything that happened, reminding him his promise, and respectfully requested about $125 from the dealership so I can take it to a professional detailer, since I wasn't comfortable letting their not so good detailer (who I suspect may just be one of their mechanics) have it again, since in the near three days they had it basically nothing was fixed and some things were made worse.
- No response, so today, a week later, I ask what's up.
- Salesman says I need to schedule another appointment with the detailer.
- I basically say unfortunately that won't make me satisfied because I already tried that, twice in three days.
- Again he says that I need to schedule an appointment with the detailer. Also mentions that some issues are considered "commercially acceptable". Interesting, because before I bought the vehicle, he never made any mention of this.
Okay, so, before I take the next step, and please be honest: am I being unreasonable in finding this unacceptable and asking for a small sum of money to cover most of what a detailing bill would cost? All I want is for the issues that my salesman said they would fix, to be fixed. Not just to get the issues fixed, but because it's the principle of the matter: don't tell me one thing before I buy the car that costs tens of thousands of dollars to get me to buy it, and then afterwards have your dealership treat me like I'm a PITA for wanting to take them up on their word and for not being happy with their poor job.
And I also do not want their detailer working on it again, because clearly they don't know what they're doing. I'm afraid that my brand new vehicle's paint is going to be permanently damaged by them, not to mention my time being wasted again.
My "next step" would be contacting the owner of the dealership and hoping he sees my side of it. If that doesn't work, aside from not utilizing this dealership for service or car purchases in the future (and notifying them of this), I'm also considering getting in touch with Chrysler/Jeep. I actually haven't completed the survey yet, they called at a bad time, I told them to call tomorrow, and they haven't called yet.
Thoughts? Opinions? (And by the way, again, I'm VERY happy with my vehicle! This is just a small blip on the radar.