Another Quadra-Lift issue
I checked version 4 of the owner's manual. As previous versions it indicates that going into sand mode should automatically raise the vehicle to OR1. I mentioned before that it worked that way with my Jeep until I got my first Christmas Tree dash. A couple of people said that they didn't think theirs ever did.
If you leave the vehicle in OR1 and turn off the car, when you restart the car and set it back to sand mode, the Jeep lowers to NRH, then needs to be raised again. If they still put the door in the belly pan I would be less concerned. And, since in previous models (IIRC) sand mode was combined with snow mode, this is not carry over text from my13.
The dealer says that it is working properly. If so, you'd think by version 4 the OM might be right. I think its a case of they all work that way, so right or wrong we'll call it normal.
As many already have figured out, trying to get an honest explanation from Jeep is just about impossible.
Other than that minor annoyance, both sand mode and Quadra-Lift have been working well.
If you need a shoulder to cry on ...
... pull over to the side of the road!