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  #13  
Old 12-02-2014, 10:57 PM
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Re: Bad experience with dealership over Uconnect Update

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Originally Posted by GRIM_REAPER_76IA View Post
Husky just released the mud flaps on December 1, 2014. I ordered them from Autoanything.com on Monday and with their Cyber Monday sales I was able to get the front and rear pair for $57.00 with free shipping. The Husky product numbers are 58111 and 59111. The diesel so far has had tremendous throttle response and passing power especially going up hill. I just pulled a 4' x 10' utility trailer this past weekend and I could not even feel the trailer behind me on the interstate, even going up hill.
I just ordered it....

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  #14  
Old 12-03-2014, 01:09 AM
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Re: Bad experience with dealership over Uconnect Update

This isn't an attempt to disparage your frustration, but I have been very pleased with the service at Deery Brothers. They applied the TSB flashes I wanted without giving me any crap about it and even offered to fit me in same-day for that service when I called. And no, they aren't even my purchase dealer.

Contrast that with the dealer I did purchase the Jeep from, the dealer that repeatedly required two-week delays for an appointment to apply TSB flashes.

If I may, I suggest that the true target of your ire should be the uConnect website and their infuriating download system. A uConnect update really should be something that can be easily performed by the owner, and the only reason it is so hard is that their horrible website (and moronic use of Akamai as a distribution system) makes it very hard to obtain the flash image. I agree with you that I don't trust alternative sources of the flash image (such as found on this forum)... I'm not going to risk the possibility of loading a corrupted image I pulled from someone's Dropbox account.
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  #15  
Old 12-03-2014, 01:22 AM
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Re: Bad experience with dealership over Uconnect Update

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Originally Posted by Roadkill View Post
This isn't an attempt to disparage your frustration, but I have been very pleased with the service at Deery Brothers. They applied the TSB flashes I wanted without giving me any crap about it and even offered to fit me in same-day for that service when I called. And no, they aren't even my purchase dealer.

Contrast that with the dealer I did purchase the Jeep from, the dealer that repeatedly required two-week delays for an appointment to apply TSB flashes.

If I may, I suggest that the true target of your ire should be the uConnect website and their infuriating download system. A uConnect update really is something that should be easily performed by the owner, and the only reason it is so hard is that their horrible website (and moronic use of Akamai as a distribution system) makes it very hard to obtain the flash image.
My overall experience with Deerly Brothers has been great. I'm frustrated with the attitude of some members of staff over there. The problem is he treat me like a dumbass and making false statement. It make me running in the circle. If I can update the Uconnect, I would have done it myself. They can handle the situation a little better to just hand me a or order the disc/sd card for me. If fee apply, I am willing the pay for it. Since the battery life could rely on the UConnect update.
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  #16  
Old 12-03-2014, 01:44 AM
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Re: Bad experience with dealership over Uconnect Update

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Originally Posted by johnnyiowa View Post
If I can update the Uconnect, I would have done it myself.
Yes, anyone would find that frustrating. I had a lot of trouble getting the stupid uConnect website to download using a Mac. And using Windows, actually. It's the moronic insistence of uConnect to use that Akamai client software for the download rather than a simple, normal download.

I'm glad you have a followup service appointment to get this issue resolved, but it would probably be ideal to try to get the uConnect download working on your own computer. It takes about 30 minutes for the Jeep's system to apply a uConnect update; so call it an hour+ each time the dealer has to do it for you. These updates seem to come out 2–3 times per year.

Have you been able to get the Akamai NetSession client installed on your computer? That seems to be the major hurdle. Once that's working, then the crap uConnect site tends to "work" insofar as the download images get delivered to your computer (clunky website design and stupid forms notwithstanding).
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  #17  
Old 12-03-2014, 01:56 AM
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Re: Bad experience with dealership over Uconnect Update

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Originally Posted by Roadkill View Post
Yes, anyone would find that frustrating. I had a lot of trouble getting the stupid uConnect website to download using a Mac. And using Windows, actually. It's the moronic insistence of uConnect to use that Akamai client software for the download rather than a simple, normal download.

I'm glad you have a followup service appointment to get this issue resolved, but it would probably be ideal to try to get the uConnect download working on your own computer. It takes about 30 minutes for the Jeep's system to apply a uConnect update; so call it an hour+ each time the dealer has to do it for you. These updates seem to come out 2–3 times per year.

Have you been able to get the Akamai NetSession client installed on your computer? That seems to be the major hurdle. Once that's working, then the crap uConnect site tends to "work" insofar as the download images get delivered to your computer (clunky website design and stupid forms notwithstanding).
It is very annoying that I have to go to the dealership three weeks in a roll. I went to get the 40,000 mi service last week. and then the battery voltage low because it has not been driving for just 3 days and being treated like a dumbass the dealership. Tomorrow, I have to send my car to the body shop because one of my former friend borrow my car and she hit the bumper with some rock because of her careless driving. and Now, I have to go back next week for a stupid update. I was just try to do one thing once, not going back and forward.
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  #18  
Old 12-03-2014, 02:03 PM
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Re: Bad experience with dealership over Uconnect Update

Quote:
Originally Posted by Roadkill View Post
This isn't an attempt to disparage your frustration, but I have been very pleased with the service at Deery Brothers. They applied the TSB flashes I wanted without giving me any crap about it and even offered to fit me in same-day for that service when I called. And no, they aren't even my purchase dealer.

Contrast that with the dealer I did purchase the Jeep from, the dealer that repeatedly required two-week delays for an appointment to apply TSB flashes.

If I may, I suggest that the true target of your ire should be the uConnect website and their infuriating download system. A uConnect update really should be something that can be easily performed by the owner, and the only reason it is so hard is that their horrible website (and moronic use of Akamai as a distribution system) makes it very hard to obtain the flash image. I agree with you that I don't trust alternative sources of the flash image (such as found on this forum)... I'm not going to risk the possibility of loading a corrupted image I pulled from someone's Dropbox account.
One way to deal with the UConnect website is don't use it.
For a modest fee, you can upgrade to premium on THIS website and download the updates, installation instructions, and changelist from the premium JG section.

The upgrades are easy to do, although if it goes completely sideways to the point you can't simply reload it, you have to see a dealer.

Although a dealer service tech who refuses to install one or tells you that they are customer responsibility doesn't belong anywhere but the unemployment line In My Non-Humble Opinion.
Not knowing the dealer, dunno if it would help to have a non-confrontational chat with the service manager or even better, the dealership owner. They may not be aware that a tech is hurting their reputation.
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  #19  
Old 12-03-2014, 02:34 PM
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Originally Posted by lstowell View Post
One way to deal with the UConnect website is don't use it.
For a modest fee, you can upgrade to premium on THIS website and download the updates, installation instructions, and changelist from the premium JG section.
Thanks, but I don't make it a practice to load firmware obtained from random file lockers such as is linked from the VIP area. I always downloaded the actual firmware from the crappy (but genuine) uConnect site.

I did find the published changelists in the VIP area useful, though.
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  #20  
Old 12-03-2014, 06:04 PM
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Re: Bad experience with dealership over Uconnect Update

I'm not sure if it's always a racism issue worth perhaps minorities may be more sensitive to that and this label it racism when in truth it's just lazy dealership employees.

When I was searching for my wk 2 I had to correct several salesman on the difference between quadradrive2 and QuadraTrac2 to because they were saying that Quadra Trac 2 had the limited slip and quadra-drive was nothing in regards to off roading....

Thankfully I knew just enough from jeepforum.com posts that I didn't purchase the wrong vehicle. Especially considering they had vehicles with both Quadra Drive 2 & Quadra Trac 2. They just were not informed and too lazy to find a definitive answer.

On a side note I am NOT a racist and do not care what ethnicity someone is its the person that matters not their skin. However I do think there is a double standard. For instance can you imagine the white entertainment channel? Or scholarships made only for whites? White pride day? But, I have more important things to take care of than to spend time trying to change the double standard.

Because a lot of you (minority or not) now probably think I'm a racist and that's sad. I like Bill Cosby I agree with everything hes done...except Leonard Part 6
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  #21  
Old 12-03-2014, 06:55 PM
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Re: Bad experience with dealership over Uconnect Update

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Originally Posted by LINEOFDEFENSE View Post
I'm not sure if it's always a racism issue worth perhaps minorities may be more sensitive to that and this label it racism when in truth it's just lazy dealership employees.

When I was searching for my wk 2 I had to correct several salesman on the difference between quadradrive2 and QuadraTrac2 to because they were saying that Quadra Trac 2 had the limited slip and quadra-drive was nothing in regards to off roading....

Thankfully I knew just enough from jeepforum.com posts that I didn't purchase the wrong vehicle. Especially considering they had vehicles with both Quadra Drive 2 & Quadra Trac 2. They just were not informed and too lazy to find a definitive answer.

On a side note I am NOT a racist and do not care what ethnicity someone is its the person that matters not their skin. However I do think there is a double standard. For instance can you imagine the white entertainment channel? Or scholarships made only for whites? White pride day? But, I have more important things to take care of than to spend time trying to change the double standard.

Because a lot of you (minority or not) now probably think I'm a racist and that's sad. I like Bill Cosby I agree with everything hes done...except Leonard Part 6
Racism is something I have to deal with everyday and depends on which parts of the country, or sometimes depends on which part of the city you are. I do agree that service staff was being a bit lazy as well and doesn't take my words seriously.

I am puzzled sometimes that how come majority of the salesman in a dealership has no knowledge of the product they are selling. Shouldn't there is some sort of training provided by either the manufacturers or the dealership? Or this is just a practice I'm general in the industry? When you are not acknowledge what you are selling, how would those people success in the industry? That is something wrong with the industry. It is really hard to find a very knowledgeable car salesman nowsady.
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  #22  
Old 12-04-2014, 10:16 AM
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Re: Bad experience with dealership over Uconnect Update

I think one reason there are so few knowledgeable salesman is because there are very few salesman who have been in the same position for several years it is not a well paying position if you do not sell a lot of vehicles. Because of this a lot of the salesman do not stay there for over a year. I talk to a 20 year salesperson at our Cadillac dealership once and he explained to me how rare it is for sale going to be there over 5 years he said this is primarily because they cannot make it through the down periods where almost no vehicles are sold. He said both salesman have a good few months and then spend the rest of the down time searching the want ads for other jobs.
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  #23  
Old 12-04-2014, 10:19 AM
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Re: Bad experience with dealership over Uconnect Update

"Salesperson" not "salesman"....Great, now I'm a sexist...
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