Re: Best Denver SERVICE dealer?
I agree with the most recent post, ALL of the Jeep dealerships in the Denver Metro area SUCK! I have been to Autonation West, Autonation Broadway, Pro Jeep, Centennial Jeep, and Havana Jeep in Aurora, and all are scum bags.
I bought my vehicle from Centennial Jeep. Once I started having problems a week after I got the 14 Overland, I took it to their service department. The service manager is a complete joke! He doesn't know squat. In fact, the people on here know more than he does. Plus they keep getting their dirty hands all over my vehicle (dirty as in greasy etc). They don't care about cleanliness the least bit. So after they couldn't help me I took it to Autonation.
Both Autonation's tried to rip me off when I was purchasing. Both service departments are not responsive and act as if they don't give a crap about what is going wrong with the vehicle. Autonation Broadway tried to charge me for problems (i.e. jerky transmission, air suspension warning, etc.) with my brand new 14 Overland until I threw a fit and complained that it was still under warranty.
After autonation, I read reviews and thought I would try Pro. Pro at first seemed like they would be different. Thus the 20 mile drive for me was worth it. I WAS WRONG! They I think are the worst. The "assistant service manager" Luis is a complete joke! I dropped off my vehicle for all the slew of problems to include premature cracking leather. After two days, I called to check on the progress, and they told me they ran it through the tests and "couldn't replicate" (famous last words of all dealerships). However, I found out that they didn't do half of the work I reported to the guy taking down all my requests. So then they said they would do those other things including taking pictures. Then, I came to pick it up on saturday and waited a ridiculously long time for them to just drive up my vehicle. Luis wasn't in and the other "service manager" knew nothing other than what the "report" stated which was practically nothing. As I got my vehicle home, I noticed a long scratch on the driver side plastic door panel. In addition, as I was driving home, I found my stereo eq settings blasted all the way to the top and the stations changed. I called the weekend manager and complained. He told me he would inform Luis of it on Monday. Come Monday, never heard anything. In fact, I never heard from Luis again. I had to call and ask to speak to the full fledged service manager, and he non-nonchalantly acted as if not much had happened. He never heard about the issue from Luis or the "weekend manager." Thus, I had been in contact with Corporate Chrysler, and he basically didn't care either (typical crap attitude rolls down hill).
Before I left Pro, I called Luis and asked him about the progress of the pictures they were supposed to take of my leather cracking, and after I told him I wasn't going to continue with his dealership, he "lost the pictures" in his database.
Thus, on the behest of the Corporate guy, I took it back to Centennial Chrysler for all my problems. I took it back again for all the same problems including the air suspension message (never been fixed or even "replicated), and again the service manager didn't know squat. I told him about everything including the tsb to fix the transmission jerk (which barely helped). He then proceeded to check the fuse box again (like he did before) to see if there were any "loose" fuses. What a joke! They had my car overnight, and the next day, all they did was basically have it for a joyride. They couldn't duplicate any problems including my liftgate or air suspension message. The leather "wasn't prematurely cracking" and they said they only drove the vehicle for 20 miles. However, I checked the mileage before I dropped it off, and they actually drove it for 40 miles! Yet, despite the air supsension message coming on all the time within the first few miles, they "couldn't duplicate the problem!" So I was left with barely any fixes and more dirtiness all around the vehicle exterior and interior!
(oh and the Jeep place in Aurora is very sketchy: they will lie their teeth off to sell you a vehicle!)
Thus, all of this was to inform you that Jeep SUCKS! We continue to have new problems after another (electrical mostly!). Worse though is that the dealerships SUCK MAJOR! They don't give a crap about customer service or properly fixing a vehicle! None are trustworthy! What's worse is Corporate Chrysler doesn't give a crap about this either! I sent in a review about all these problems and never heard a word back!
I came from a Lexus dealership. In no way did I expected the same level of service from Jeep, but I didn't think it was going to be this bad! Consequently, we are stuck with Jeep now and are scared to see what new problems arise especially after the warranty goes out!