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  #13  
Old 09-02-2013, 10:49 AM
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Re: Best Denver SERVICE dealer?

Auto Nation on Broadway has been good with my "free" oil changes, but with the tranny issue, they told me the warranty would not cover it even before they looked at it. Even after they fixed it, they ran it through my extended warranty (small amount I had to pay), instead of covering through the powertrain warranty like it should have... That was last week. Just got back from being out of town for 3 days (Jeep parked the whole time) and now the A/C is not working, and the sunroof decided to start leaking at the car wash....I'm thinking someone switched vehicles while I was gone.
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  #14  
Old 09-06-2013, 11:23 AM
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Re: Best Denver SERVICE dealer?

I have owned (8) Jeeps over the last 20 years. I also happen to live just up the street from Colorado Chrysler. I have been there at least 20 times since owning this 2012 JGCO. FIND SOMEWHERE ELSE. And to be brutally honest, ALL OF THE JEEP DEALERS IN DENVER ARE A MASSIVE FAILURE AND ARE GETTING WORSE. This is probably the case with most dealers though really.

But these people and Colorado Chrysler Jeep don't listen to the customer, they don't read work orders before doing work and they are sloppy at any work they do if they actually finish anything you take your Jeep in for. It also seems anytime something is wrong, these people have to take a photograph of the issue send it to Chrysler for approval. Most of the time they deny anyway.

I am becoming sick of Jeep and their sorry service centers and I am inches away from trading my Overland and calling it a day with Jeep/Chrysler.
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  #15  
Old 09-09-2013, 03:35 AM
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Re: Best Denver SERVICE dealer?

I agree with the most recent post, ALL of the Jeep dealerships in the Denver Metro area SUCK! I have been to Autonation West, Autonation Broadway, Pro Jeep, Centennial Jeep, and Havana Jeep in Aurora, and all are scum bags.

I bought my vehicle from Centennial Jeep. Once I started having problems a week after I got the 14 Overland, I took it to their service department. The service manager is a complete joke! He doesn't know squat. In fact, the people on here know more than he does. Plus they keep getting their dirty hands all over my vehicle (dirty as in greasy etc). They don't care about cleanliness the least bit. So after they couldn't help me I took it to Autonation.

Both Autonation's tried to rip me off when I was purchasing. Both service departments are not responsive and act as if they don't give a crap about what is going wrong with the vehicle. Autonation Broadway tried to charge me for problems (i.e. jerky transmission, air suspension warning, etc.) with my brand new 14 Overland until I threw a fit and complained that it was still under warranty.

After autonation, I read reviews and thought I would try Pro. Pro at first seemed like they would be different. Thus the 20 mile drive for me was worth it. I WAS WRONG! They I think are the worst. The "assistant service manager" Luis is a complete joke! I dropped off my vehicle for all the slew of problems to include premature cracking leather. After two days, I called to check on the progress, and they told me they ran it through the tests and "couldn't replicate" (famous last words of all dealerships). However, I found out that they didn't do half of the work I reported to the guy taking down all my requests. So then they said they would do those other things including taking pictures. Then, I came to pick it up on saturday and waited a ridiculously long time for them to just drive up my vehicle. Luis wasn't in and the other "service manager" knew nothing other than what the "report" stated which was practically nothing. As I got my vehicle home, I noticed a long scratch on the driver side plastic door panel. In addition, as I was driving home, I found my stereo eq settings blasted all the way to the top and the stations changed. I called the weekend manager and complained. He told me he would inform Luis of it on Monday. Come Monday, never heard anything. In fact, I never heard from Luis again. I had to call and ask to speak to the full fledged service manager, and he non-nonchalantly acted as if not much had happened. He never heard about the issue from Luis or the "weekend manager." Thus, I had been in contact with Corporate Chrysler, and he basically didn't care either (typical crap attitude rolls down hill).

Before I left Pro, I called Luis and asked him about the progress of the pictures they were supposed to take of my leather cracking, and after I told him I wasn't going to continue with his dealership, he "lost the pictures" in his database.

Thus, on the behest of the Corporate guy, I took it back to Centennial Chrysler for all my problems. I took it back again for all the same problems including the air suspension message (never been fixed or even "replicated), and again the service manager didn't know squat. I told him about everything including the tsb to fix the transmission jerk (which barely helped). He then proceeded to check the fuse box again (like he did before) to see if there were any "loose" fuses. What a joke! They had my car overnight, and the next day, all they did was basically have it for a joyride. They couldn't duplicate any problems including my liftgate or air suspension message. The leather "wasn't prematurely cracking" and they said they only drove the vehicle for 20 miles. However, I checked the mileage before I dropped it off, and they actually drove it for 40 miles! Yet, despite the air supsension message coming on all the time within the first few miles, they "couldn't duplicate the problem!" So I was left with barely any fixes and more dirtiness all around the vehicle exterior and interior!

(oh and the Jeep place in Aurora is very sketchy: they will lie their teeth off to sell you a vehicle!)

Thus, all of this was to inform you that Jeep SUCKS! We continue to have new problems after another (electrical mostly!). Worse though is that the dealerships SUCK MAJOR! They don't give a crap about customer service or properly fixing a vehicle! None are trustworthy! What's worse is Corporate Chrysler doesn't give a crap about this either! I sent in a review about all these problems and never heard a word back!

I came from a Lexus dealership. In no way did I expected the same level of service from Jeep, but I didn't think it was going to be this bad! Consequently, we are stuck with Jeep now and are scared to see what new problems arise especially after the warranty goes out!
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  #16  
Old 09-12-2013, 04:49 AM
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Hmmm... sounds like I might just have to take the Jeep back down to Faricy Boys or maybe ill check out the place in Boulder... just gotta get away from the metro area I think

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Old 03-09-2014, 10:16 PM
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Re: Best Denver SERVICE dealer?

I have had a few experiences with Pro and Johnson. You are correct, Louis at Pro was completely worthless as was their service department. He is the reason that I traded off my 2013 Ram 1500 with low miles as he was unable to fix the oil leaks, or return phone calls. Also, I had been in there about 6+ times to have him take pictures of the factory paint on my Ram that was peeling and he couldn't get it approved to get it repainted. Traded the Ram in at Johnson for my 2014 Limited JGC. So far they have been very responsive to both service requests along with warranty issues. I am going to put them through the test and start taking my fleet of Rams from the office there from now on. It is only a few minutes north on 85 in Brighton.
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  #18  
Old 03-09-2014, 10:28 PM
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I took my GC to Johnson around a week ago and Jason, the service writer, listened to me and had the tech look at everything I asked about. This was my first service experience there after the purchase and it was very good.
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Old 03-12-2014, 04:07 PM
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Re: Best Denver SERVICE dealer?

Went to Autonation West and found them to be professional and courteous. Had a check engine light on a new Diesel and talked with the guy about ways to prevent the diesel fuel from gelling when it's -17 out. Walked away happy.
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