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  #25  
Old 05-17-2015, 08:54 PM
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Re: body panels Not lined up!!!

idn man its a 40,000 dollar vehicle! it should be put together perfectly, its not a cheap jap car thats 10grand, 40,000 is alot of money

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  #26  
Old 05-21-2015, 05:09 PM
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Re: body panels Not lined up!!!

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Originally Posted by joeyaltitude15 View Post
idn man its a 40,000 dollar vehicle! it should be put together perfectly, its not a cheap jap car thats 10grand, 40,000 is alot of money
It's the lack of attention to detail, well, my wife wouldn't notice, the plastic tank lid and the way it wobbles around and for sure is off center drives me nuts :-)
I'd be curious what the percentage owners vs. lease is on the Grand Cherokee, I own it but it's the last one for sure. It's not a vehicle I love, especially with the 3.6l engine it's a better Dodge Caravan, may sound harsh but that's how I feel about the vehicle. Good value as a Laredo but it stops there.
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  #27  
Old 05-21-2015, 05:12 PM
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Re: body panels Not lined up!!!

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Originally Posted by Peter_K View Post
Hmm. You DO realize that the body shop at JNAP is pretty much all robotic, right? There aren't any humans putting the body panels on or aligning them...just machines. This includes the liftgate.

The main issue is that JNAP is running full out to meet demand so unfortunately machine maintenance is taking a hit at times. Sensors get slightly out of calibration and even a millimeter deviation shows up as a misalignment that, while it doesn't cause production issues, can be visible.
If it is mostly robots, then their robots suck.

Calibrate the things. For real.


Quote:
And hey...even if it was strictly a human assembly thing...would you still have the same "pride" in your work for $12-15/hr? I'll bet you're paid significantly more than that so that you have more "pride" and incentive.
Where do you get the idea I make "significantly more? You must be one of those people that thinks everyone who works in TV is rich.

I can assure you, working behind the scenes is not making me wealthy. My garbage collector makes more than I do.

I can afford my JGC because I kept my previous vehicle for almost 17 years (hence no car payment for almost 12) and I'm careful with my money.

Quote:
Anyway, let's not argue about that stuff -- perspectives are funny things. One thing to note is that your $12,000 Saturn didn't have the production numbers or demand of the JGC -- far from it. The assembly line making it only had to deal with numbers of about 1/4 or less of what JNAP is doing with the GC. If it had the same numbers it likely would have seen some of the same issues given its niche position with GM. Funny thing is, with any production system as you get more popular and more are demanded, quality is often the first thing to suffer in order to meet demand. As quality suffers, this affects demand. Eventually it reaches an equilibrium of sorts.

It'd be nice if quality stayed consistent with demand, but the only way to do that is to increase production capacity (a large capital expense) or limit production. Both cause end-consumer prices to rise which affects market penetration rates. You want the ultimate in quality? Buy a low-to-mid volume product that makes up the margins through higher prices. In other words, a vehicle that is out of most peoples' price range. Or, a high-volume vehicle that is fully matured and the building company has had the resources, and time to put the capital investment into increasing production capacity so the plant isn't running full bore at all times. FCA is in the position of having created some very popular vehicles before building up the capital and market position to properly meet the demand without sacrificing some of the nitpicky quality levels (and unfortunately some of the not so nitpicky ones). If the popularity remains it'll get there...it's just not there yet.
FCA markets the GC as a luxury vehicle that they want $40K+ for (and on up toward $50k). Once you get to the Limited and on up, it's a vehicle that is often driven by young, upscale people who live in expensive houses. It may be a capable off road vehicle, but when you get that much chrome on it, it's not likely to stray to far from blacktop. It's a pretty 4x4.

Further, the issues being reported here aren't random little "mm" offsets. We're talking about obvious misalignments of panels and lift gates that are crooked. Some people here have multiple panels misaligned on one vehicle. Further, I see trim misalignments that are consistent across every vehicle I've encountered, meaning they're obviously baked into the design.

We're talking the Grand Cherokee, not the Cherokee. This is supposed to be an elevated platform.

Heck, maybe they need to go back to screws instead of snap tabs and tape.
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  #28  
Old 05-21-2015, 06:48 PM
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Re: body panels Not lined up!!!

Heya. I've had my SRT for two weeks and to say I'm happy with the car would be an understatement. The car is a beast...but...and this is a big but for me, having minor OCD (self assessment...people around me would simply say I'm nuts with OCD ) the car's body panels and flares are a big disappointment.

I've got doors that don't quite sit flush and the flares are average to say the least. The double sided tape did not stick in some places. On the inside I had a fitting near the windscreen sticking out 2cm on delivery, the clip was broken and there is also a clip not fitted properly on the panel near my left leg. Lovely squeaking on larger bumps. I honestly expected more. I'm about to go back to the Dealer to start the fun discussions about what needs fixing and tweaking.

Having two subaru's back to back before the SRT, I can openly say their efforts on the engines, turbos and external body are immaculate. Their internal fittings are littered with cheap looking hard plastics, but at least the cheap stuff was aligned and fitted properly.

Let's see how this goes.


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  #29  
Old 05-21-2015, 08:59 PM
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Re: body panels Not lined up!!!

good luck man, its def annoying to deal with, im going in for my first service in the next month or so and they already know i expect my tailigate and driver door to be aligned properly, if its not fixed 100% i will not take the car back until its fixed, im pist off about this 40k truck, yours is 70k, it would make me furious, good luck hope it works out
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  #30  
Old 05-22-2015, 02:07 AM
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Oh the drama
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  #31  
Old 05-22-2015, 04:51 AM
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Re: body panels Not lined up!!!

Sorry if I am coming across as dramatic. Wasn't my intention.

This car is worth $85k - $95k (depending on the deal you can get) in Australia. I would have thought it would be better put together than cars that cost $35k less. It will be fixed, but it would have been cooler for it to be right when it was delivered. The dealership should have picked this up with a close eye, tweaked it and sent me on my way without me knowing any better. Just confirms what rubbish dealer delivery fees are. They take off the plastic and give it a wash. All depends on the dealer though.

I am just giving my 2 cents worth, which may give another person the confidence to go to their dealer to get their car right. If customers accept a lower standard without any action then nothing changes. Demanding your expectations may lead to a result, and if Fiat Chrysler were smart they would be checking out this forum often to find out how they can improve their cars.

Also, sharing experiences helps others learn. This forum opened my eyes to the coolness of the SRT and helped me with the purchasing decision...knowing all the pros and cons from owners.

Don't get me wrong this car is bloody amazing. I have never felt fear in a car ever before when taking off hard from stationary. The fear turned into a smile afterwards. I have simply never been in a class of car like this. The turbos were fun...but this demands respect. This car craps on all the previous cars I've owned from great heights. I'm certainly a Jeep convert 2 weeks in.

Sorry for the rant.

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  #32  
Old 05-22-2015, 01:56 PM
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Re: body panels Not lined up!!!

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Originally Posted by Scottina06 View Post
Oh the drama
No one is saying you are obligated to be unhappy.

However, to say others shouldn't be upset when things don't measure up on a vehicle a lot of others can't afford is disingenuous. This is still a bargain economy where people aren't going to want to buy something for more money if they don't get their money's worth.

They may be buying now, but how long until real push back starts to happen when the unhappy ones outnumber the happy ones? Should FCA wait for that moment or be proactive and show real pride in their product?

Here's a hint: you never want to be in a business position where you have to convince people to come back to your company.

We aren't driving Wrangler's. Those folks put up with a lot more because Wrangler drivers are part of a club like no other. They're like Harley riders in that respect.

Once you get up into the luxury SUV market, things start to change and the field begins opening up a bit more. Those choices mean your customers aren't necessary going to be as loyal. I ditched Ford after 17 years for Jeep. I can always go somewhere else down the road.

It's taken me a lot of years to get to the point where I can afford a vehicle at this level and I should be getting a vehicle that warrants the price tag. It's my money, not yours or FCA's. It's certainly not something I got for free.

I expect plenty of imperfections in a $15-$18K economy car. There's little profit on those and cheap means everything.

The fact is, if they're going to cherry pick items off the list of standard items (remote window venting, an under hood light, pop-up glass, etc.) then they need to make up for it with better fit and finish.

Oddly enough, the vehicle seems nice and solid - the doors close in a firm, vault-like way. I don't notice and creaks or rattles on rough roads. There's little vibration making it's way up the steering column.

Further, the styling itself is well thought out.

The issue is the refinement of the looks. It's not quality, but quality control that is at issue. It's also about accountability at the production end for those issues, not at the customer end.

The Grand Cherokee kind of feels like the frumpy girl in the romantic comedy that you know is gorgeous behind those horned-rimmed glasses.

Here's the thing: I'm not unhappy with my Jeep. Overall it's great. I'm just disappointed by it not living up to its full potential.

You've got a lot of different groups all working together to make a great vehicle, but the quality assurance team is letting them all down.
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  #33  
Old 05-22-2015, 07:35 PM
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Re: body panels Not lined up!!!

well said man i couldnt of said it better myself, my jeep is only 40k but i still expect it to be aligned and checked out perfectly, i just think the car dealerships hire joe smho off the street that can write up paper work, i was telling the guy i was buying my jeep from what options it has and how it comes with a heated steering wheel. there was no passion for the work and this trickles down to everyone in my opinion
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  #34  
Old 05-22-2015, 07:48 PM
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Re: body panels Not lined up!!!

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Originally Posted by Womsirom View Post
Sorry if I am coming across as dramatic. Wasn't my intention.

This car is worth $85k - $95k (depending on the deal you can get) in Australia. I would have thought it would be better put together than cars that cost $35k less.
Yeah.... but nah!

I understand the disappointment, but it is still a GC that some buy for $50k here in Oz, with all the options put on top for the SRT. They come out of the same body shop. In my view if you want german standard of finish (with the SRT performance) then you have to pay a lot more dollars. If you want to pay less and still enjoy the performance, then put up with some build imperfections.

My Limited has the rear passenger door alignment out, I always notice it. And some pimples in the paint, I see it when I wash it. But if I wanted a perfect car I'd have to spend a lot more. I still have a smile on my face when I drive it, and can't be matched for the money.

edit: I vaguely remember someone getting their rear door realigned to look right, but then had trouble opening and closing it. They couldn't get the catch to align.
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  #35  
Old 05-23-2015, 01:40 AM
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body panels Not lined up!!!

Fair enough guys...we all have opinions and we all have choices. I was just sharing. I thought this forum was ok for sharing and I was just trying to participate as a newbie. Seems to be getting heated up for no reason. I'm trying to back down and just be part of the forum...trying to help...and trying to get help.

Let's be clear on my point. This car is brilliant. It's not perfect. I was just saying how a $50k car was better put together for 5% of the total build/performance/look compared to an $85k car. I would have thought the designer of the SRT would have planned for their creation to have the lines of the doors and flares line up and stuff that was meant to be clipped into place correctly, would be so. I know that nothing is life is perfect. I'm ok with that...but if I am the recipient of a not-quite-right experience, why not do something about it?

They are letting themselves down on a small portion of the total package...and if it ain't right, then why not create a better process whereby the dealer is a catch all for stuff like this. They missed a bloody clip on the drivers side dash sitting 3-4cm out of the designed groove. Just sloppy.

I've learned some lessons in life. If you are gonna have a whine, then do something about it, otherwise shoosh. I have done something about my situation, so I feel that gives me the right to talk about it and share. I'm not tough talking, just sharing. Some people might be too frightened of the tactics and practices of some dealers. I say crap to that. I'm in touch with the dealership and the manager there for my issues. I am also a phone call away for the state/regional manager. They started to drop the ball on the delivery and I got involved. They threw stink bugs at me and tried to add weeks to the delivery and I got involved. They got it right in the end - tick. Respect. If they work with me then we are all cool. I won't be unreasonable and they need to be reasonable. That's just good business.

Some people tend to convince themselves that stuff that ain't right is ok. That's everyone's choice. We are allowed to have differing views. Like they say in the classics: You can't turn a turd into strawberry jam. Add a 100kg of strawberry jam to a turd...and you still eatin' turd. Some people will say "no thanks...I don't eat turd" and some others will say "wow you can't even taste the turd anymore with so much jam added". Freedom of choice is great.

I'm gonna go out for a drive to enjoy the SRT now (politely exits the thread - for now )

Peace.

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  #36  
Old 05-23-2015, 03:58 AM
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My point is that its fully covered under warranty....why come here and fling and whine when theres a lot worse stuff that could inconvience you? I hate to tell you..there is no.perfect anything. Ive owned all makes of cars and trucks...none perfect...from chevy...ford...lexus....audi.....merc.....etc etc. None are perfect and never will be.
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