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Old 09-02-2016, 08:53 AM
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Angry Brake Boosters Just Failed

Long story short, the brake boosters on my 2014 JGC Overland (33,000 miles) just failed. Luckily it happened when I was leaving a parking spot and not driving 70 MPH down the highway as I do during my 20 mile commute to work each day. Thankfully, no one was injured and no vehicles were damaged. Now the fun part...

I had to pay $250 to tow my car to the dealership (don't get me started on that). On top of that, the dealership is now refusing to replace them unless I pay the $100 deductible on my Max Care Lifetime Warranty (apparently the brake boosters aren't covered under the factory warranty?). They're claiming the failure is unrelated to the recall. I had the recall addressed in May of 2016, during which they did not replace the brake boosters and only installed the shield.

Is it common for brake boosters to completely fail on a 2 year old car with 30k miles? I'm calling BS on this. The issues I experienced were almost word for word as described in the recall (hard brake pedal, delayed braking time, etc). Jeep states they will replace the brake boosters free of charge if they are found to be corroded. I have opened a claim with Jeep customer service to be reimbursed for the tow and the $100 deductible.

Does anyone want to weigh in on this with thoughts/opinions?

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Old 09-02-2016, 09:11 AM
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Re: Brake Boosters Just Failed

Why isn't your brake booster covered under the Jeep 3year/36K miles bumper to bumper warrantee? Which by the way includes towing to the nearest Chrysler dealer free of charge for a part failure that renders a vehicle undrivable. Did you call the 800 number found in your owners manual to get the free towing/roadside assistance for an under warrantee Chrysler vehicle?
A 2014 model w/33K miles should be covered MaxCare doesn't even apply yet!


It appears the local dealer didn't do the brake booster recall correctly 3 months ago, as they were supposed to vacuum test it to see if it was operating properly not just slap a shield on it and call it a day.


http://www.wk2jeeps.com/tsb/rc_P1414.pdf
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Old 09-02-2016, 09:12 AM
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Re: Brake Boosters Just Failed

I had the shield installed on my 14 as part of the recall. You're correct that they'd only replace the booster under recall if they found corrosion.

I also seem to recall that there was a very specific procedure for installing that shield and that if it wasn't followed there was a potential for damaging the booster. That potential of damage was great enough (or happened enough) for FCA to revise/clarify the proper install procedure.

You didn't state that you found any corrosion on your booster. If not, and if I was a betting man, I'd almost wager that the failure of your booster may be the result of an improper procedure to install the shield. Unfortunately, the problem is that you probably could never prove it.

If you're out of basic warranty (the 3 year part of it) then your Max Care warranty will cover the replacement. And yes, there is a $100 deductible per repair. Nothing you can do about that.
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Old 09-02-2016, 09:14 AM
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Re: Brake Boosters Just Failed

From what you say it sounds like you should be covered.

But, you didn't give us your in service date. If that is more than 36 months ago you are out of warranty regardless of the model year.

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Old 09-02-2016, 09:23 AM
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Re: Brake Boosters Just Failed

Quote:
Originally Posted by bill_de View Post
From what you say it sounds like you should be covered.

But, you didn't give us your in service date. If that is more than 36 months ago you are out of warranty regardless of the model year.

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I'm not sure, I'd have to look into that as I purchased the car used (certified pre-owned) in July 2014.
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